The Tunbridge Wells Hotel

Hotels
7.8 (1615 reviews)
58 The Pantiles , Royal Tunbridge Wells , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inadequate service
Poor room quality
High prices for amenities

Categories

Cleanliness
7.03
Rooms were described as small and not well-maintained; issues with dust and bad bathroom facilities.
Service
8
Mixed reviews on staff performance; some friendly, but complaints about staff efficiency and lack of help.
Location
9.04
Central location noted positively across multiple reviews.
Room Quality
6.49
Cons mentioned room size, lack of amenities, and excessive stairs.
Amenities
7.52
Basic facilities provided but overall need for refurbishment noted.
Value for Money
7.98
Some guests found prices high for the service and quality received.
Food and Beverage
8.03
Breakfast praised, but some felt it was overpriced for what was offered.
Overall Experience
8.3
Overall a decent stay with particular emphasis on location; however, considerable drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:08

Property Description

Central Location in Tunbridge Wells
Located in the heart of the Pantiles, The Tunbridge Wells Hotel offers a convenient stay just minutes away from local shops and the railway station.

Modern Amenities and Dining
Enjoy complimentary Wi-Fi, en suite bathrooms, and flat-screen TVs in every room. Indulge in a culinary experience at La Boucherie for meat lovers or Brasserie Des Sources for a taste of Parisian cuisine.

Explore Nearby Attractions
Immerse yourself in history with a short drive to Hever Castle, Scotney Castle, and Penshurst Place. For music enthusiasts, Finchcocks Musical Museum is a must-visit, showcasing a unique collection of keyboard instruments.

Book your stay at The Tunbridge Wells Hotel for a memorable experience.

Important information:

Please note that not all rooms can accommodate extra beds and/or baby cots. Please inquire before booking.

Children aged under 18 years old must be accompanied by a parent or guardian.

Parking is available at the nearby The Upper Pantiles public car park, at a rate of GBP 10.00 per day. The area reserved for the hotel is sign posted and the fee is payable at the hotel.
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A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.8
Based on 1615 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.3
K
Karlygash • family_with_children • kz
6
Okay hotel but the staff could be more welcoming when you travel with a child.
Pros:

It is in a good location.

Cons:

As we had to check in at night, the staff member was hesitant to let us in. I had to explain that we had been at the hospital and he unwelcomely checked us in.

2026-07-02 • via Nuitee
W
Wheatley • solo_traveller • gb
10
Pros:

Lovely hotel with a beautiful bathroom and in a lovely location

2026-06-29 • via Nuitee
P
Paul • couple • gb
8
Great location in Pantiles
Pros:

Great location and good parking option. Helpful staff.

Cons:

Room was bit dated. Room cleanliness overall was good but blind spots for dust on bed frame and other surfaces. When we stayed when weather was extremely hot. Room had aircon unit and fan so helped a bit.

2026-06-26 • via Nuitee
J
Jonathan • couple • au
3
Tired and old. Nice staff though.
Pros:

Location

Cons:

Tiny bed, tiny bathroom. No lift

2026-06-24 • via Nuitee
N
Nicholas • couple • gb
10
2026-06-21 • via Nuitee
S
Shad • solo_traveller • gb
4
Pros:

The Tunbridge wells hotel is a great location for exploring the Pantiles, however this lovely looking hotel is in desperate need of a deep clean! It's filthy in places. The hallways and carpets need a good clean, and our room wasn't too far behind. That said the bedding and towels were crisp and fresh, and the front of house staff very polite. We only stayed one night and it was a hot one. Unfortunately the air-conditioning wasn't working, so we had to open a window, which was filthy, but that was short lived, as the pigeons tried to get in. Anyway, this is a hotel with lots of potential, it just needs a good clean and a bit of maintenance. We stayed one night, and wouldn't recommend as it is. We did see cleaners on the morning of checkout, they had made camp outside of our room and were having breakfast there, which was most unusual and not very pleasant to see when you're heading down for breakfast. The breakfast we had was good to be fair, but the outdated Michelin star awards which were on display could be misleading for many tourists. To the owner - You've plenty of potential for this place, and at the rates you charge per night £££, you should invest some into the property to tidy it up before it's too late!

Cons:

Poor cleanliness..

2026-06-21 • via Nuitee
J
Judie • extended_group • gb
10
We couldn’t have made a better choice of where to stay.
Pros:

Staff took care of our luggage. What we loved - having an excellent breakfast on my birthday on the terrace under an umbrella in glorious sunshine. It felt like the French Riviera!

Cons:

Cannot think of anything that could have been better.

2026-06-19 • via Nuitee
I
Ian • couple • gb
7
Enjoyable
Pros:

Location

Cons:

Carpet a bot dirty and worn

2026-06-16 • via Nuitee
A
Ali • solo_traveller • gb
10
2026-06-14 • via Nuitee
R
Renata • solo_traveller • ch
10
2026-06-14 • via Nuitee
J
Jacqueline • couple • gb
8
Enjoyable stay in a lovely location
Pros:

Excellent location. Lovely staff

2026-06-13 • via Nuitee
A
Alexander • extended_group • nl
8
2026-06-13 • via Nuitee
A
AHPM • couple • nl
3
Teleurstellend
Pros:

De kamer was oke, maar de bar en de keuken waren gesloten. Ontbijt was er ook niet. Al met al slecht.

Cons:

Services

2026-06-09 • via Nuitee
F
Friedhelm • extended_group • de
9
2026-06-08 • via Nuitee
Z
Z2082NMvictoriap • Business
2
Filthy noisy room. Don’t stay here.
Pros:

My room was filthy, thick with dust, the toilet was stained with urine and there were hairs in the sink. I asked to move but was given an alternative that was just as bad but smaller and with a rickety bed so I reluctantly shuffled back upstairs to my original allocation- 44.
The bed seemed comfortable enough but the room overlooked the main road and was shockingly noisy. There was also obviously an issue with plumbing in the room above me so every 20 seconds I endured the sound of a gush of water and clanging pipe as if a toilet was being flushed. This went on literally all night. Finally at midnight I downloaded a white noise app on my iPhone to mask the sound and managed to sleep until 4am when the traffic noise started again.
The bar and restaurant were both closed all day, the landing and stairs looked as if they hadn’t been hoovered for six months and the ascent to the room was bizarre - past an open store room revealing packets of food dumped on the floor and through a deserted kitchen area. This could actually be the worst hotel experience I’ve ever had.

2026-06-03 • via Tripadvisor
R
Roisin • family_with_children • gb
8
Very good
Pros:

The room

Cons:

Nothing g

2026-06-03 • via Nuitee
P
Paul • extended_group • gb
9
2026-06-02 • via Nuitee
C
Carys • solo_traveller • gb
7
Great location, perfectly fine for one night but needs some tlc
Pros:

The location of the hotel is unbeatable, it is so convenient and easy to get to from the train station or driving. The staff were really nice and friendly and had set up a fan to help with the heat. The rooms come with a well stocked Nespresso machine and bottled water which is a nice touch for the price

Cons:

It was a bit tired and needs some attention to detail and maintenance. There were cobwebs and dust on the surfaces of the room and
it needed a good hoover. Window wouldn’t stay open which was unfortunate in the heat. There was also a bright light in the corridor on all night (understand this is for safety) shining through where the door didn’t meet the wall and floor.

2026-05-31 • via Nuitee
S
Smith • solo_traveller • gb
10
2026-05-29 • via Nuitee
A
Angela • extended_group • gb
5
Wouldn’t stay there again.
Cons:

We were given rooms on the 5th floor with no lift, we were told we had to carry our luggage up the 5 floors with no assistance.
Not sure why as the hotel had many rooms available on lower floors
I also turned back the bed clothes in the morning when leaving the room and found a pair of dirty men’s socks in the bed. I told the manager and he said he would let housekeeping know… a bit late for that

2026-05-28 • via Nuitee