The Tunbridge Wells Hotel

The hotel is old so the the rooms are not new or modern , but are comfortable.

The room was very dated and quite dusty and disappointed for what I paid yet the bed was very clean and comfortable.

Over £200 for one night and there wasn’t even a biscuit in the room - how stingy is that?

Nothing

The place could do with thorough refurbishment and a jolly good clean. They are good at cleaning the centre of rooms, but leave the corners and areas with pipes to gather dust and doors and steps are really dirty.
There were no fire directions as far as we could tell which is especially difficult in an old building with lots of twists and turns and changes in floor levels.
For a hotel, and one that proclaims itself as 'the eating house of Tunbridge Wells', it is unforgiveable to close the kitchen so that no food was available in the evening and to announce no breakfast for our first day. We were directed to alternative venues in the town but eventually two croissants were produced but only sufficient butters and jams for one although I note we paid for two.
Car parking was said to be included and we were directed to a location the Hotel preferred but not told or asked for our registration number, leaving us to be informed on the second day that we would be fined but to send the bill to them. A person we took to be the manager said that he would sort this on our final morning. We very much hope that he will be able to do so.
All in all, for a place which has huge potential, this was a very disappointing experience.

Decoration tired and in need of refreshing. Beds were lumpy in placed and one mattress stained. Limited breakfast options. No cereal or fruit options.

Room had problems (blocked sink) Not very clean
Only one bedside light

unavoidable as it is be prepared for 5 flights of stairs for the rooms with best views - that said it defiantly worth it

Downside of the location is that it is noisy as lots of people sit outside on the pantiles during the evening. The whole hotel is a little 'tired'. Needs new carpets and fresh paint! Feels like stepping back in time. There are a lot of stairs. No lift!

The stairs and no offer of helping with luggage on Check in and Check out. Check in was very strange the man checking me in appeared like he was trying to be swauve and charming but he really was like a teenage boy trying to be a man it was woeful. Anyway he tried to be impressive as I yawned and he did not even offer to help with luggage knowing I had several flights of stairs but the bar was lovely and good service.

A list of items, some petty but they should not be expected when oaying thi amount for a room.
1. Toilet roll holder not fixed properly
2. Control button on fan missing
3. Nowhere to stand fan, i had to turn bin upside down.
4. Hair in the bath
5. Tried to close bathroom blind and it fell off the wall.
6. There was water left in the coffee machine so had not been cleaned.
7. Bedroom and bathroom window frames paint all cracked and rotting, also no locks on windows, young children could easily get out....not good as room was on the 5th floor.
8. No lift
9. Kitchen closes at 9pm so no room service.

Très bruyant dans la chambre 14 le système de ventilation du restaurant est situé juste devant l'une des 2 fenêtres. Nous avons demandé à changer de chambre cela n'a pas été possible et le personnel nous a dit que le bruit allait cesser la nuit... Entre 22h et 6h le bruit était moins fort mais il a repris dès 6h !

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