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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience comfort and convenience at Hilton London Heathrow Airport Terminal 5, just a stone's throw away from Windsor Castle. Indulge in air-conditioned rooms equipped with modern amenities and a private bathroom.
Top-Notch Facilities
Unwind at the fitness centre, enjoy a meal at the on-site restaurant, or explore the lush garden. With a business centre, concierge service, and 24-hour front desk, every need is catered to seamlessly.
Perfect Location
Conveniently situated near London Heathrow Airport, this 4-star hotel offers easy access to nearby attractions like Thorpe Park. Start your day with a delicious breakfast before setting off on your adventures.
Book now for a luxurious stay at Hilton London Heathrow Airport Terminal 5.
Taxi fares to the hotel can be high. Contact the property using the details found in the booking confirmation to arrange alternative transportation.
The airport shuttle service runs from 4:30 am to 11 pm. Fees apply.
Children under 16 years old are not allowed to use the spa facilities or hydrotherapy pool.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 16 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Staff were pleasant and helpful. Hotel was clean and very quiet. The food in the restaurant was great.
The room was a bit 'spartan' would have liked to see a paper menu and free water in the room. Also we couldn't switch off the light by the door! Also we asked for takeaway breakfast but only got one not 2.
Great hotel only minutes from Heathrow with regular hoppa bus service. We were upgraded to an Executive Room, which was a real treat. Bed was v
ery comfortable and the shower nice and strong. Hotel was spotless and every member of staff we spoke to was friendly and professional. Great breakfast choice. Ate in The Gallery Restaurant and again, great choice on menu and delicious dinner. Our first visit - it won't be our last.
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Clean, smelt amazing! Staff were really friendly too.
Nothing
executive suite
Booking.com says this is at terminal five Heathrow. In fact, it is not anywhere near there. it is also outside of the London area and I had great difficulty finding I can’t happen because none of the drivers wanted to go there.
Definitely false advertising.
Property was fine. It just was not at the airport.
nothing
Booked Exec King room. When arrived was told by the reception that room of this type was not available and was suggested lower class. I told them that I paid for the Exec and the room (miraculously) was now available.
When I booked the room it is advertised as having a free car parking. When arrived I learned I have to pay £18 per night.
After checked in to the room my wife and I went to the restaurant. The wait for the food was long. My wofe ordered a salad with carrots, brussel sprouts and cauliflower. When the food arrived she found 1/4 of a brussel sprout, 4 mini baby carrots and tiny bit of cauliflower. The restaurant accepted the complain and offered a discount.
We went back to the room.
Close to midnight a man and his wife barged in to our room. Turns out he had a room key to our room and was checked in to the same room as us. My wife and I were already in bed and I was in my underpants. We could have been intimate when they barged in.
I called the reception and told them how upset I was. The person took it it and promised to call me back. He didn’t call back.
I called around 30mins later and a shift manager took my call. He apologized and promised to investigate.
He also told me my £50 deposit was not taken when I checked in. I told him it is impossible because I saw the card reader work and also saw it on my Amex statement in the Amex app. After a short conversation I told him I don’t want to deal with it and let’s talk in the morning.
In the morning I spoke to a new shift manager. She apologized and told me we were checked in to a room assigned to someone else. I asked how is that possible the staff checked us in like that, and how could it possible that the other guests could be checked in to the room that was already taken. She could not answer that.
I asked about the parking and at that moment learned I need to pay £18. She offered for the Hotel to pay for it as a gesture of goodwill for our trouble.
Very clean and comfortable
Access from airport on hoopa was not ideal
“I am extremely disappointed with my stay from 1st to 2nd May as part of a wedding party. The service was unprofessional, staff were unhelpful and at times inappropriate, and the wedding coordination was disorganised. The room was not cleaned to an acceptable standard, basic requests were not met, and facilities such as the air conditioning did not work. Overall, the experience was stressful and far below expectations for such an important occasion.”
nothing
Convenient for one night stay prior to early morning departure next day.
Too warm and having to pay extra for overnight parking.
Excellent friendly service
The sound in the Sports bar was deafening. Changes to the chairs much less comfortable than
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