Backstage Boutique SPA Hotel

Hotels
9.1 (1278 reviews)
Hofmattstrasse 4 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Delicious breakfast
Fantastic spa
Cons:
Noisy rooms
Aging amenities
Complicated room layout

Categories

Cleanliness
9.31
The hotel is very clean and serviced twice per day.
Service
9.78
Staff was top tier and very accommodating.
Location
9.82
Excellent location in close proximity to shops and ski lifts.
Room Quality
8.27
Rooms are large but some noise issues noted.
Amenities
8.3
Spa facilities have potential but some areas need modernization.
Value for Money
8.26
Improvements needed in service flow to justify high prices.
Food and Beverage
9.31
Breakfast is phenomenal with a variety of options.
Overall Experience
9.78
An excellent stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:51

Property Description

Luxurious Accommodations and Spa
Backstage Boutique SPA Hotel, centrally located in Zermatt, offers uniquely furnished rooms with fireplaces and free WiFi. Each room boasts a private balcony, CD/DVD player, and bathrobes. The majority of rooms feature a sofa and freestanding bathtub with stunning views of the Swiss Alps.

Relaxing Spa Facilities
Indulge in the spa area with a hot tub, sauna, steam bath, and massage room. Rejuvenate your senses and unwind in the tranquil ambiance of the spa.

Award-Winning Dining and Convenient Location
Savor exquisite cuisine at the Michelin-starred restaurant After Seven by Ivo Adam. With a terrace and bar for relaxation, the hotel is also close to Gornergrat and Sunnega railways, ski bus stops, a tennis court, and a skating rink. Book your stay now for a memorable experience at Backstage Boutique SPA Hotel.

Important information:

Please note that Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Please note that cats are not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1278 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
K
KANAKO • extended_group • jp
10
2026-05-30 • via Nuitee
F
Fujiwara • couple • jp
10
2026-05-30 • via Nuitee
W
Wladimir • couple • ch
8
Excellent
Pros:

Le personnel est vraiment au top et attentionné. Expérience du spa très original

Cons:

Les choix de matériaux présente parfois des détails pas très joyeux en terme de qualité perçu au regard du prix. Pas mal de risque d’échardes au Spa. Le module kosmos est celui qui est le moins original.

2026-05-29 • via Nuitee
A
Amit • solo_traveller • il
10
Pros:

שירות, מיקום, ספא גאוני ומיוחד, ארוחת בוקר, אדיבות של הצוות

2026-05-29 • via Nuitee
S
Steven • family_with_children • be
9
Absolute aanrader
2026-05-27 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-05-26 • via Nuitee
C
Cyril • couple • ch
8
2026-05-26 • via Nuitee
X
Xabier • couple • es
10
2026-05-23 • via Nuitee
S
statistique • solo_traveller • ch
10
En couple
Pros:

La confort de la chambre, la vue depuis le balcon, le petite déjeuné et les 7 endroits pour se détendre au SPA

Cons:

Rien

2026-05-18 • via Nuitee
H
Hofer • solo_traveller • de
10
2026-05-16 • via Nuitee
C
Christoph • couple • ch
10
Pros:

Zentrale Lage. Zu Fuss in 3 Minuten vom Bahnhof Zermatt erreichbar.
Reichhaltiges Frühstücksbuffet mit Müesli, frischen Früchten, Käse, Aufschnitt und diversen Broten, Gipfeli und Bürli. Eierspeisen konnten separat bestellt werden und wurden frisch zubereitet.

2026-05-16 • via Nuitee
L
Laurent • solo_traveller • ch
8
2026-05-15 • via Nuitee
G
Gaëlle • couple • ch
10
Séjour réussi, nous reviendrons !
Pros:

L’emplacement avec une vue exceptionnelle sur le Cervin. Le personnel très sympathique. Le spa est super et très bien agencé. Le personnel a effectué ma demande de décorer la chambre à l’occasion de l’anniversaire de mon chéri et cela était magnifique.

Cons:

Rien.

2026-05-14 • via Nuitee
Y
Yumei • solo_traveller • gb
10
2026-05-12 • via Nuitee
M
Michele • couple • us
10
Gorgeous views. Such a unique hotel
Pros:

Uniqueness, views

2026-05-10 • via Nuitee
B
Brooksann • solo_traveller • us
10
Best stay ever
Pros:

This place is the most amazing hotel. I cannot give it enough credit. The staff are the most accommodating and nice group. They were constantly trying to help us with anything and add to our stay. The views in the rooms are all 10/10. The rooms themselves are so beautiful and comfortable.

2026-05-09 • via Nuitee
B
Brooksann • solo_traveller • us
10
Phenomenal
Pros:

Amazing accommodations. The free spa area is so nice on bad weather days. The breakfast area having open seating all day for anyone to use with great views is nice too. The rooms are no nice with balconies and views. The staff is incredibly friendly.

Cons:

N/a

2026-05-09 • via Nuitee
C
Caroline • extended_group • ch
10
2026-05-05 • via Nuitee
T
Tuan • couple • us
9
Great time at the hotel and in Zermatt. We'll be back the next time in town.
Pros:

Staff members very helpful, facilities clean and classy (love the bathroom/shower),great breakfast,location close to shops and restaurants

Cons:

Space is a little smaller than we thought

2026-05-04 • via Nuitee
S
SARZIER • couple • fr
10
2026-05-03 • via Nuitee