Backstage Boutique SPA Hotel

Hotels
9.1 (1298 reviews)
Hofmattstrasse 4 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Delicious breakfast
Fantastic spa
Cons:
Noisy rooms
Aging amenities
Complicated room layout

Categories

Cleanliness
9.31
The hotel is very clean and serviced twice per day.
Service
9.78
Staff was top tier and very accommodating.
Location
9.82
Excellent location in close proximity to shops and ski lifts.
Room Quality
8.27
Rooms are large but some noise issues noted.
Amenities
8.3
Spa facilities have potential but some areas need modernization.
Value for Money
8.26
Improvements needed in service flow to justify high prices.
Food and Beverage
9.31
Breakfast is phenomenal with a variety of options.
Overall Experience
9.78
An excellent stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:51

Property Description

Luxurious Accommodations and Spa
Backstage Boutique SPA Hotel, centrally located in Zermatt, offers uniquely furnished rooms with fireplaces and free WiFi. Each room boasts a private balcony, CD/DVD player, and bathrobes. The majority of rooms feature a sofa and freestanding bathtub with stunning views of the Swiss Alps.

Relaxing Spa Facilities
Indulge in the spa area with a hot tub, sauna, steam bath, and massage room. Rejuvenate your senses and unwind in the tranquil ambiance of the spa.

Award-Winning Dining and Convenient Location
Savor exquisite cuisine at the Michelin-starred restaurant After Seven by Ivo Adam. With a terrace and bar for relaxation, the hotel is also close to Gornergrat and Sunnega railways, ski bus stops, a tennis court, and a skating rink. Book your stay now for a memorable experience at Backstage Boutique SPA Hotel.

Important information:

Please note that Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Please note that cats are not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1298 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
S
Sharon • couple • gb
8
Comfortable, amazing breakfast. Great location
Pros:

The breakfast
Staff friendliness
Spa area
Location was great

Cons:

The room was dark and somewhat dark and not really comfortable for us. The aircon was insufficient

2026-07-03 • via Nuitee
L
Lea • couple • ch
10
2026-07-03 • via Nuitee
A
Alexey • solo_traveller • gb
9
2026-06-29 • via Nuitee
A
Ahmet • family_with_children • ch
10
Je recommande tout était parfait
Pros:

Personel très agréable

2026-06-27 • via Nuitee
S
Sheryl • couple • us
10
Pros:

Everything

2026-06-22 • via Nuitee
M
Marija • family_with_children • ch
10
Perfect location, friendly staff, delicious breakfast
2026-06-22 • via Nuitee
V
valentine • couple • fr
10
2026-06-21 • via Nuitee
S
Shaban • solo_traveller • ch
10
2026-06-18 • via Nuitee
G
Geneviève • couple • ch
8
Rien à signaler
Pros:

Personnel, petit déjeuner

Cons:

Spa

2026-06-14 • via Nuitee
A
Amélie • solo_traveller • fr
9
2026-06-14 • via Nuitee
P
pjsousa02 • couple • pt
9
2026-06-13 • via Nuitee
S
Stacy • family_with_children • ie
9
Pros:

Breakfast was lovely. Great selection.
Staff all very friendly and helpful.
Room was very different and funky. Kids really enjoyed it.
Would definitely recommend the hotel. Great location, lovely facilities and welcoming team.

Cons:

Pillows very soft is the only grumble

2026-06-10 • via Nuitee
P
Philipp • extended_group • ch
8
2026-06-08 • via Nuitee
G
Gordon Ruf • solo_traveller • de
10
Pros:

Das Hotel ist sehr gut gelegen!
Personal überaus freundlich und zuvorkommend..!Bin mit meinem Hund dort gewesen und wurde sehr freundlich empfangen!Allem im Allem ein toller Aufenthalt!Nicht zu vergessen der sehr schöne Spa Bereich..Frühstück top!

Cons:

War alles super!

2026-06-08 • via Nuitee
F
Figrod • solo_traveller • us
10
Great hotel with Matterhorn views
Pros:

The staff is great. We appreciated the free shuttle from the train station to the hotel in this car free village. The room was large and very clean. The breakfast is great, and includes made to order eggs, espresso, and cappuccino included in the price. The view of the Matterhorn form the balcony was the icing on the cake

Cons:

We didn't like the layout of the bathroom. We didn't like the pillows and had to get extras.

2026-06-01 • via Nuitee
E
Engin • family_with_children • tr
9
Harika
Pros:

Konum, resepsiyon ilgisi , çeşitli ve lezzetli kahvaltı, ferah temiz oda

2026-06-01 • via Nuitee
F
Fujiwara • couple • jp
10
2026-05-30 • via Nuitee
K
KANAKO • extended_group • jp
10
2026-05-30 • via Nuitee
A
Amit • solo_traveller • il
10
Pros:

שירות, מיקום, ספא גאוני ומיוחד, ארוחת בוקר, אדיבות של הצוות

2026-05-29 • via Nuitee
W
Wladimir • couple • ch
8
Excellent
Pros:

Le personnel est vraiment au top et attentionné. Expérience du spa très original

Cons:

Les choix de matériaux présente parfois des détails pas très joyeux en terme de qualité perçu au regard du prix. Pas mal de risque d’échardes au Spa. Le module kosmos est celui qui est le moins original.

2026-05-29 • via Nuitee