Backstage Boutique SPA Hotel

Hotels
9.1 (1305 reviews)
Hofmattstrasse 4 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Delicious breakfast
Fantastic spa
Cons:
Noisy rooms
Aging amenities
Complicated room layout

Categories

Cleanliness
9.31
The hotel is very clean and serviced twice per day.
Service
9.78
Staff was top tier and very accommodating.
Location
9.82
Excellent location in close proximity to shops and ski lifts.
Room Quality
8.27
Rooms are large but some noise issues noted.
Amenities
8.3
Spa facilities have potential but some areas need modernization.
Value for Money
8.26
Improvements needed in service flow to justify high prices.
Food and Beverage
9.31
Breakfast is phenomenal with a variety of options.
Overall Experience
9.78
An excellent stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:51

Property Description

Luxurious Accommodations and Spa
Backstage Boutique SPA Hotel, centrally located in Zermatt, offers uniquely furnished rooms with fireplaces and free WiFi. Each room boasts a private balcony, CD/DVD player, and bathrobes. The majority of rooms feature a sofa and freestanding bathtub with stunning views of the Swiss Alps.

Relaxing Spa Facilities
Indulge in the spa area with a hot tub, sauna, steam bath, and massage room. Rejuvenate your senses and unwind in the tranquil ambiance of the spa.

Award-Winning Dining and Convenient Location
Savor exquisite cuisine at the Michelin-starred restaurant After Seven by Ivo Adam. With a terrace and bar for relaxation, the hotel is also close to Gornergrat and Sunnega railways, ski bus stops, a tennis court, and a skating rink. Book your stay now for a memorable experience at Backstage Boutique SPA Hotel.

Important information:

Please note that Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Please note that cats are not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1305 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
J
José Denis • solo_traveller • ch
9
2026-07-18 • via Nuitee
B
Bryan • solo_traveller • ch
10
Exceptionnel
Pros:

La gentillesse du personnel
Le spa qui est un des plus complets de zermatt
Le petit dejeuner
Tous les petits cadeau en plus

Cons:

Tout etait parfait

2026-07-14 • via Nuitee
S
Stefano • couple • it
10
2026-07-13 • via Nuitee
L
Lowther • solo_traveller • gb
9
Pros:

Great location
Lovely hotel but strange set up for reception

Cons:

Cracked shower door
At this price it should be perfect

2026-07-13 • via Nuitee
P
PROBST • solo_traveller • fr
9
Pros:

Absolument tout !

Cons:

J'ai beau chercher je ne trouve rien de négatif !

2026-07-12 • via Nuitee
E
Edouard • couple • fr
8
2026-07-12 • via Nuitee
M
Marat • couple • kz
7
Pros:

The breakfast was good and filling. The location was excellent. The hotel itself has clearly seen a lot in its lifetime. The staff is excellent, especially the receptionists.

2026-07-10 • via Nuitee
N
Nikoleta • family_with_children • cz
10
2026-07-09 • via Nuitee
J
Jane • family_with_children • gb
10
A brilliant hotel, staff, room, spa and breakfast. Will definitely come again.
Pros:

Absolutely loved this hotel. Arrived after a few days of hiking. Laura was amazing, so friendly and really made us love our stay. The Spa was great too.

Cons:

Nothing

2026-07-08 • via Nuitee
C
Chris • solo_traveller • nl
8
2026-07-06 • via Nuitee
S
Sharon • couple • gb
8
Comfortable, amazing breakfast. Great location
Pros:

The breakfast
Staff friendliness
Spa area
Location was great

Cons:

The room was dark and somewhat dark and not really comfortable for us. The aircon was insufficient

2026-07-03 • via Nuitee
L
Lea • couple • ch
10
2026-07-03 • via Nuitee
A
Alexey • solo_traveller • gb
9
2026-06-29 • via Nuitee
A
Ahmet • family_with_children • ch
10
Je recommande tout était parfait
Pros:

Personel très agréable

2026-06-27 • via Nuitee
M
Marija • family_with_children • ch
10
Perfect location, friendly staff, delicious breakfast
2026-06-22 • via Nuitee
S
Sheryl • couple • us
10
Pros:

Everything

2026-06-22 • via Nuitee
V
valentine • couple • fr
10
2026-06-21 • via Nuitee
S
Shaban • solo_traveller • ch
10
2026-06-18 • via Nuitee
G
Geneviève • couple • ch
8
Rien à signaler
Pros:

Personnel, petit déjeuner

Cons:

Spa

2026-06-14 • via Nuitee
A
Amélie • solo_traveller • fr
9
2026-06-14 • via Nuitee