Backstage Boutique SPA Hotel

Hotels
9.1 (1355 reviews)
Hofmattstrasse 4 , Zermatt , CH
+41 27 966 69 70

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
Family rooms
Garden
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Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Delicious breakfast
Fantastic spa
Cons:
Noisy rooms
Aging amenities
Complicated room layout

Categories

Cleanliness
9.31
The hotel is very clean and serviced twice per day.
Service
9.78
Staff was top tier and very accommodating.
Location
9.82
Excellent location in close proximity to shops and ski lifts.
Room Quality
8.27
Rooms are large but some noise issues noted.
Amenities
8.3
Spa facilities have potential but some areas need modernization.
Value for Money
8.26
Improvements needed in service flow to justify high prices.
Food and Beverage
9.31
Breakfast is phenomenal with a variety of options.
Overall Experience
9.78
An excellent stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:51

Property Description

Luxurious Accommodations and Spa
Backstage Boutique SPA Hotel, centrally located in Zermatt, offers uniquely furnished rooms with fireplaces and free WiFi. Each room boasts a private balcony, CD/DVD player, and bathrobes. The majority of rooms feature a sofa and freestanding bathtub with stunning views of the Swiss Alps.

Relaxing Spa Facilities
Indulge in the spa area with a hot tub, sauna, steam bath, and massage room. Rejuvenate your senses and unwind in the tranquil ambiance of the spa.

Award-Winning Dining and Convenient Location
Savor exquisite cuisine at the Michelin-starred restaurant After Seven by Ivo Adam. With a terrace and bar for relaxation, the hotel is also close to Gornergrat and Sunnega railways, ski bus stops, a tennis court, and a skating rink. Book your stay now for a memorable experience at Backstage Boutique SPA Hotel.

Important information:

Please note that Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Please note that cats are not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.1
Based on 1355 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
B
Battaglini • family_with_children • ch
10
2026-10-31 • via Nuitee
I
Irina • family_with_children • ro
10
Foarte tare hotelul.
Pros:

Super hotel.
Personalul foarte dragut,Spa magnific.

2026-10-29 • via Nuitee
L
Lily • couple • au
8
The hotel is centrally located in Zermatt, just a short walk from the main train station. The breakfast is good, but the
2026-10-28 • via Nuitee
J
Jean-François • couple • ch
9
2026-10-28 • via Nuitee
K
Konno • family_with_children • gb
10
Pros:

駅からのアクセスが非常に良い。スタッフの対応も良くホテル自体もおしゃれでした。

2026-10-27 • via Nuitee
L
Lena • couple • ch
9
2026-10-25 • via Nuitee
J
JOSEFINA • extended_group • es
9
Mi lugar favorito 😍
Pros:

Todo en general,el personal,unicacion,spa…

2026-10-21 • via Nuitee
R
Ricard • solo_traveller • ch
9
2026-10-19 • via Nuitee
D
Dibin • couple • cn
7
2026-10-19 • via Nuitee
M
Maestroninja • family_with_children • ar
10
Excelente opción para Zermatt
Pros:

Comodidad de las habitaciones, magnífico desayuno y excelente SPA

2026-10-17 • via Nuitee
C
Cesar • family_with_children • ch
9
A truly unforgettable experience for anyone who values distinctive design, individuality, and except
Pros:

We stayed in room 401 (the Sky & Stars Suite), and the artistic interior design by Heinz Julen combined with spectacular views made our stay truly remarkable. The service was top-notch throughout, starting with a seamless electric taxi pick-up right from the train station and warm, exceptionally attentive staff. The central location is ideal for exploring Zermatt, and the overall boutique atmosphere makes it stand out from typical alpine hotels.

Cons:

While the open fireplace creates an incredible ambience, the spacious attic room cooled down quite quickly after the fire went out, making the morning notably chilly. In addition, operating the skylight roof blinds was rather cumbersome and could be much more user-friendly.

2026-10-15 • via Nuitee
R
Rhozanir Oliveira • family_with_children • ch
10
Pros:

Tout...

2026-10-14 • via Nuitee
A
Ahmed • family_with_children • ae
9
Greatest location in Zermatt
Pros:

Amazing location with great facilities

Cons:

Nothing

2026-10-13 • via Nuitee
B
Balwant • extended_group • in
10
Best place in zermett
Pros:

Location n the spa and help full staff

Cons:

Nothing

2026-10-13 • via Nuitee
M
Michele • solo_traveller • us
10
Pros:

We stayed in a Cube room and loved it. It was so unique. The deck was nice, abs the breakfast was abundant and delicious. Location is very convenient to the train station.

2026-10-11 • via Nuitee
T
Tomasz • solo_traveller • ch
10
Pros:

Sehr gute Lage, das Appartement ist einfach ein Juwel , sehr stilvoll eingerichtet, jeden Preis wert!

Cons:

Keine Kritik, alles perfekt!

2026-10-11 • via Nuitee
M
Mike • couple • ch
10
Pros:

Das Personal war sehr hilfsbereit und überaus freundlich

2026-10-10 • via Nuitee
M
Mattia • family_with_children • ch
10
Pros:

Geniales Ambiente.
Jedes Detail ist gepflegt und originell!

2026-10-10 • via Nuitee
N
Noah • couple • ch
10
Pros:

Alles war perfekt.

2026-10-10 • via Nuitee
T
Tajpal Sudeeva • couple • tz
10
Comfortable and very clean property. Mr Dimitri, the duty manager is very friendly, supportive and informative. As we ha
Pros:

Room decorations, located in the middle of the Zermatt township, and the kindness of the staff.

Cons:

The tap of the wash basin. It’s too tight and hot and water on the same side of the tap.

2026-10-10 • via Nuitee