Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Value for money
Cons:
Unclean rooms
Poor room quality

Categories

Cleanliness
3.89
Multiple reports of unclean rooms and cockroaches.
Service
8.86
The front desk staff were kind and responsive to requests.
Location
8.9
Good location with easy access to public transport.
Room Quality
4.85
Rooms were often too small and not as described.
Amenities
5.88
Basic amenities with mentions of missing items.
Value for Money
7.84
Offers decent value for those on a budget, but quality is inconsistent.
Food and Beverage
7.89
No specific food mentions, assumed standard for a hotel.
Overall Experience
7.86
Mixed feelings; some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:39

Property Description

Welcome to Arrow on Swanston, your ideal urban retreat nestled in the heart of Melbourne.

Recreational Bliss
Dive into leisure with our outdoor pool, relax in the sauna, or keep active in our fully-equipped fitness center. Your well-being is our priority!

Culinary Delights
Savor the flavors of local cuisine at Cafe Crema and grab quick bites at our coffee shop, ensuring every meal is a treat as you explore the vibrant city.

Convenient Amenities
Enjoy modern comforts in our air-conditioned rooms with kitchenettes, while our business center and 24-hour front desk cater to both leisure and corporate needs.

Experience Melbourne's charm and convenience at Arrow on Swanston—book your stay today!

Important information:

  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

7
Based on 244 reviews
Cleanliness: 3.89
Service: 8.86
Location: 8.9
Room Quality: 4.85
Amenities: 5.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
L
laudip2026 • Friends getaway
10
Good location
Pros:

The location was really nice, super close to victoria market. Went there for breakfast every morning!

2026-06-30 • via Tripadvisor
L
l_nN9972HK • Couples
10
Good service
Pros:

so friendly and perfect service

2026-06-28 • via Tripadvisor
R
rachelgS8730PY • Couples
10
Very easy experience , nice clean apartments
Pros:

Beautiful service, great atmosphere.

2026-06-23 • via Tripadvisor
J
jaiiim2026 • Couples
10
Great
Pros:

Great service, would attend again

2026-06-23 • via Tripadvisor
R
Roving06178031763 • Friends getaway
10
Good
Pros:

Good stay and experience in this hotel

2026-06-23 • via Tripadvisor
L
lovepreets461 • Solo travel
8
Great
Pros:

One of the best experiences love it

2026-06-22 • via Tripadvisor
S
shuyungl2026 • Family
10
Totally recommended for this apartment
Pros:

Nice staffs and nice penthouse apartments for four of us

2026-06-21 • via Tripadvisor
T
terrybT9643ZL • Solo travel
10
Awesome
Pros:

Awesome staff great place to stay

2026-06-16 • via Tripadvisor
L
loza629 • Friends getaway
10
Welcoming it's the place for you to stay !
Pros:

It's a beautiful place with very lovely staff!

2026-06-16 • via Tripadvisor
K
kaelie2026 • Friends getaway
10
chill and helpful workers
Pros:

customer service was really good and everyone was helpful

2026-06-16 • via Tripadvisor
4
493xanthep • Solo travel
10
Great
Pros:

Great rooms clean neat tidy good staff friendly

2026-06-16 • via Tripadvisor
J
jimdX1079OL • Business
2
Horrendous
Pros:

Do not stay here. Literal human waste on bathroom wall, rude staff, toilet running all night.

I left several messages at reception for management to contact me. Never heard from them.

2026-06-14 • via Tripadvisor
T
Trail48920976529 • Family • Perth, Greater Perth, Western Australia
10
Very nice place
Pros:

Very nice for stay and good place

2026-06-14 • via Tripadvisor
A
anelyng2026 • Couples
10
good city location
Pros:

great cbd loacation ang good price

2026-06-12 • via Tripadvisor
S
Sunshine02825494623 • Friends getaway
10
Amazing hotel
Pros:

Great rooms , really clean and felt very comfortable with great staff

2026-06-10 • via Tripadvisor
V
V3906BB_ • Solo travel
10
nice experience
Pros:

The hotel offers incredibly convenient transportation links, highly reasonable and affordable pricing, and overall delivers a thoroughly enjoyable and comfortable experience during the stay.

2026-06-10 • via Tripadvisor
P
poovans2026 • Family
10
Excellent
Pros:

Ali is very friendly and helpful

2026-06-05 • via Tripadvisor
G
gabbyg981 • Couples
2
Disgusting
Pros:

Room was disgusting nothing like the photos do not stay here!

2026-06-05 • via Tripadvisor
P
P5389FPluisd • Friends getaway
10
Great stay
Pros:

Lovely place right near the CBD tram stop right outside the hotel perfect location

2026-06-04 • via Tripadvisor
M
M8378NCdarrenc • Family
10
Clean, great room
Pros:

Very nice, clean room nice staff

2026-06-03 • via Tripadvisor