The Waterfront Suites and Marina

Hotels
6.2 (78 reviews)
1000 Stewart Avenue , Nanaimo , ca

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Uncomfortable beds
Charging fees without notice

Categories

Cleanliness
4.53
Several reviews mentioned dirtiness and lack of proper cleaning.
Service
7.5
The staff were noted to be very friendly and helpful.
Location
7.04
The location was appreciated, but some concerns about safety in the area.
Room Quality
5.99
Rooms were spacious and comfortable but some issues were noted.
Amenities
7.02
There were some useful amenities like air conditioning, but some were lacking.
Value for Money
4.98
Issues with fees without prior notice and general condition lowered perceived value.
Food and Beverage
6.53
Possibly positive due to breakfast items mentioned, but specific food feedback was weak.
Overall Experience
6
Mixed experiences with several strong dislikes impacting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:04

Property Description

Prime Location near Attractions
Experience the best of Nanaimo with The Waterfront Suites and Marina conveniently located near Nanaimo Bastion and Newcastle Island Marine Park.

Charming Amenities
Relax in comfort with air conditioning, flat-screen TVs, and private balconies with stunning sea views in every room at The Waterfront Suites and Marina.

Convenient Services
Enjoy the convenience of a 24-hour front desk, free WiFi, and the option for private parking during your stay at The Waterfront Suites and Marina.

Book your stay now at The Waterfront Suites and Marina for an unforgettable experience by the water in Nanaimo!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YCD

Location

Guest Reviews

6.2
Based on 78 reviews
Cleanliness: 4.53
Service: 7.5
Location: 7.04
Room Quality: 5.99
Amenities: 7.02
Value for Money: 4.98
Food and Beverage: 6.53
Overall Experience: 6
B
Brittney • solo_traveller • ca
10
2026-08-20 • via Nuitee
K
khoa • family_with_children • ca
8
it was nice and affordable
Pros:

location

Cons:

need renovations or upgrades from building outside

2026-08-20 • via Nuitee
G
Geraldine • couple • ca
7
Pros:

Location close to the ferry.

Cons:

The exterior looks kind of seedy..needs work.
The price was high considering we were only there for a few hours.

2026-08-18 • via Nuitee
G
Gunton • solo_traveller • ca
5
2026-08-18 • via Nuitee
M
Michael • family_with_children • ca
7
2026-08-17 • via Nuitee
N
Norman • solo_traveller • ca
2
Never again. The place needs a lot of work.
Pros:

Only one staff on duty. Could not deal with my wishes in a timely fashion.

Cons:

So many things were broken. Screen door did not close and had a big rip in it and I couldn’t not close the main door as the AC was broken and the room was very hot. Water on the floor in the kitchen from the fridge. Good splatters on the wall. Ceiling fan looked like it would come off the ceiling it was flapping so bad. Tiny tv far from the bed. Switch rooms to different problems such as raised tile in the washroom so I stubbed my bare toes entering twice. Fridge was completely unstable.

2026-08-12 • via Nuitee
R
Rowena • couple • ca
8
Great!
Pros:

It is a nice place. Staff are very friendly.

Cons:

None that I remember,,,

2026-08-12 • via Nuitee
Z
Zhongrong • couple • ca
10
Pros:

Good place good price

2026-08-11 • via Nuitee
P
Perrier-Evely • solo_traveller • ca
8
2026-08-09 • via Nuitee
S
Shaelyn • family_with_children • ca
8
2026-08-04 • via Nuitee
M
Morley • solo_traveller • ca
5
Pros:

View

Cons:

Still waiting on my deposit teturn

2026-08-04 • via Nuitee
I
Ian • solo_traveller • au
6
Comfortable stay st good price in great location.
Pros:

Great location and price.

Cons:

A little bit dated

2026-08-03 • via Nuitee
S
Sheila • couple • ca
8
Is it a 5 star hotel? No. But it’s better than some 3.5 star chain hotels Ive stayed in. I
Pros:

I was pleasantly surprised. The rooms were very nice compared to the hallways. I did not expect the rooms to be as nice as they were. Well appointed. Comfortable bed. I would choose them again.
Murals on those hallway walls would look amazing

Cons:

There are some obvious repairs needed. Balconies are a little worn out.

2026-07-25 • via Nuitee
J
Jill • solo_traveller • us
1
2026-07-23 • via Nuitee
B
Bradley • couple • ca
8
Great view, nice staff, large room and comfy bed.
Pros:

Location beautiful view, quiet place and large room

Cons:

Exterior of building and it feels like it is used as temporary housing
But the exterior might be about to be renovated

2026-07-13 • via Nuitee
S
Sandra • solo_traveller • au
8
Great location...fabulous large room & beautiful view...great value for money
Pros:

Fabulous large room ...balcony with beautiful water...Marina...& Seaplane view...great location for our needs.

Cons:

Chipped glass amongst the 4 mismatched drinking glasses... the balcony floor needs maintenance...no little table to put drinks & snacks on whilst on the balcony..

2026-07-11 • via Nuitee
M
matalonr • solo_traveller • il
8
Pros:

חדר גדול. מאוד קרוב לירידה מהמעבורת.

Cons:

הציוד ישן

2026-07-04 • via Nuitee
S
Scott • family_with_children • ca
7
Pros:

Was not offered bfast ??

2026-06-23 • via Nuitee
S
Simon • solo_traveller • ca
7
Not bad for the price
Pros:

Cement building was very soundproof. The room was spacious and had a kitchenette

Cons:

The elevator was terrifying. No face cloths. There was random garbage left in the bathroom. Also no bathtub.

2026-05-30 • via Nuitee
F
feride • couple • tr
1
Kesinlike tercih etmeyin
Pros:

Pis kokuyordu çok eskiydi temiz değildi

Cons:

Mobilyalar eskiydi hiç konforlu değildi ve ois kokuyordu

2026-05-28 • via Nuitee