Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Proposal/romance packages available
Free beach shuttle
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Attentive service
Spacious and modern room designs
Cons:
Tight parking
Service delays at the restaurant

Categories

Cleanliness
7.65
Rooms were clean and spacious, with a well-maintained environment.
Service
8.15
The staff was incredibly accommodating, attentive, and made the stay enjoyable.
Location
8.15
Convenient location close to attractions while still feeling private and relaxing.
Room Quality
7.15
Rooms were spacious with modern designs, though some minor complaints were noted.
Amenities
6.65
Good amenities, but some drawbacks mentioned regarding the rooftop restaurant and service delays.
Value for Money
7.15
Generally good value but some complaints about hidden fees and high prices for certain services.
Food and Beverage
6.65
Breakfast was complimentary and well-received, but some concerns about variety and room service.
Overall Experience
7.65
Overall experience was satisfying with many positives, despite some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:35

Property Description

Discover a tropical oasis at Ciqala Suites Hotel, where comfort meets luxury in the heart of San Juan.

Recreation and Relaxation
Unwind in our refreshing outdoor pool or take in breathtaking views from the rooftop terrace. Enjoy seamless connectivity with complimentary Wi-Fi, and let our concierge services cater to your every need, ensuring a carefree stay.

Exquisite Dining Experiences
Savor delightful Caribbean cuisine at our SP Floor Lounge, where you can enjoy poolside dining in a vibrant atmosphere. With room service available during limited hours, every meal can be a special occasion.

Comfortable Accommodations
Retreat to one of our 33 individually decorated rooms, featuring premium bedding and LCD TVs for your entertainment. Our thoughtful amenities, including microwaves and minibars, make you feel right at home while you explore San Juan.

Experience the perfect getaway—book your stay at Ciqala Suites Hotel today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

7.4
Based on 150 reviews
Cleanliness: 7.65
Service: 8.15
Location: 8.15
Room Quality: 7.15
Amenities: 6.65
Value for Money: 7.15
Food and Beverage: 6.65
Overall Experience: 7.65
J
jose • couple • us
9
A decent stay
Pros:

It was in a quiet area there was a store next to the hotel. It was accessible to Old San Juan and the Condado area

Cons:

It was noise coming from the elevators

2026-06-15 • via Nuitee
J
jose • couple • us
9
2026-06-15 • via Nuitee
T
Thomason • solo_traveller • us
8
Na
Pros:

Location

Cons:

Elevator capacity

2026-06-13 • via Nuitee
R
Robbin • family_with_children • us
1
This was the worst hotel experience I have ever had. I am 66 years old, horrible experience.
Pros:

We liked the size of the suite. It has three bedrooms, two baths, full refrigerator, and stove top, pots and pans, silverware, and dishes.

Cons:

Whew, 1. The first morning they ran out of eggs for a breakfast that's included, 2. the waffle iron was broken for the first two days. 3. The oatmeal looked as though it was cooked days before. 4. They did not replace the shower gel, makeup wipes, lotion, shampoo and conditioner after the first day. 5. They did not clean the tub which was left with sand from when we went to the beach and had to bathe the child. 6. They did not clean the sandy floors, we were slipping and sliding on sand. 7. We were supposed to get beach towels and a shuttle to the beach which was included, they ran out of beach towels and regular room towels, so we had no towels for the beach for the five of us. 8. The sliding glass door to the balcony had a broken lock, so I had to put a chair down to keep the glass from being able to slide open. I am a disabled vet with PTSD, and being in a room away from home that doesn't lock was triggering. 9. We ran out of paper towels that were on the table, asked for more and they brought us a roll that was used, had about a fourth of the roll left. We called the desk to report all of these issues, to be treated like we were the problem. Oh, to top it off they tried to charge me $47.47 for towels we used that had hair rinse on them that washes out of everything, never had one complaint from any hotel we have ever stayed in. I called them to dispute it. Then I check my credit card statement, they credited me my $200 deposit and the $47.47 and turned around, but charged my card $134.88 for what I do not know. I called my card company to dispute these illegitimate charges. Heed my warning, do not book at this "unhotel", this place is shady. This trip was for my grandson whom graduated from high school, and we brought his siblings. This was the first time they had been to Puerto Rico, so I thought it was a good idea to come here since I was stationed here 1989-1991 Naval Hospital Roosevelt Roads. Extremely troubling and disappointing trip.

2026-06-10 • via Nuitee
G
Garcia • solo_traveller • us
8
Pros:

El desayuno, lo traen a la habitación

Cons:

El estacionamiento primario es algo estrecho

2026-06-03 • via Nuitee
L
Lars • couple • de
10
Schöner Urlaub
Pros:

Freundliches, zuverlässiges und kompetentes Personal.

Cons:

Teilweise recht laut von der Straße her (weniger der Verkehr mehr Feiernde vom nahegelegenen Parkplatz

2026-06-02 • via Nuitee
J
Juan Pablo • couple • cl
6
Cumplió el objetivo a una razón precio-calidad adecuada
Pros:

Desayuno bueno y a tiempo. Aire acondicionado muy bueno. Amplitud de la suite muy buena. Muy buena altura.

Cons:

Las terminaciones de la habitación dejan que desear. Pinturas y acabados regulares. Colchón de baja calidad. Iluminación poco cálida. Falta decoración para lograr calidez en la habitación.

2026-06-01 • via Nuitee
Q
Quintaisha • couple • us
10
2026-05-31 • via Nuitee
L
Luis Tito Pérez • solo_traveller • pr
10
Brutal la estadía
Pros:

La vista y servicio excelente, muy atentos.

Cons:

Nada

2026-05-31 • via Nuitee
C
CHINGWEI • extended_group • us
10
2026-05-29 • via Nuitee
Γιώργος Ε. • solo_traveller • gr
10
Pros:

Ήταν όλα τέλεια. Καθαρό και το προσωπικό ήταν όλοι ευγενικοί.

2026-05-28 • via Nuitee
I
Indigo • couple • us
6
It was okay.
Pros:

The property was close to the airport and cruise port. There are convenience stores near the location.

Cons:

The stay was too expensive for the facilities quality. It was not similar to the photos on the website. There was no lounging area outside. The breakfast was okay but the space was small. There were not many areas for lounging for early arrival, late departure, or etc. There were no clubs or festive things to do in the are walking distance

2026-05-27 • via Nuitee
S
Steven • couple • pr
10
2026-05-27 • via Nuitee
C
Cheval • extended_group • us
10
Loved the location. Best part was the breakfast every morning! Delicious
Pros:

very Spacious and location close to everything!

Cons:

needs a little upgrade

2026-05-27 • via Nuitee
L
Leann • couple • us
10
2026-05-27 • via Nuitee
J
Jorge Jonathan • solo_traveller • cr
8
Pros:

Las habitaciones son amplias y muy cómodas, lo que garantiza un buen descanso. El desayuno es aceptable y la ventaja es que se puede tomar en la habitación con total comodidad.

Cons:

• El restaurante: Está en el rooftop y los platos son buenos, pero excesivamente caros (sobrevalorados). Al estar abierto al público general, por las noches (especialmente los fines de semana) se llena por completo. Si no reservás con tiempo, es imposible comer ahí.

• Los elevadores: El hotel solo cuenta con dos, lo cual es totalmente insuficiente para la cantidad de gente que sube al restaurante durante la noche. Se hacen filas largas para poder subir y, si vas llegando o saliendo con maletas a esa hora, la experiencia es una odisea.

2026-05-26 • via Nuitee
F
Francis • solo_traveller • pr
10
Pros:

Todo bien; diría q normal

Cons:

El lugar aledaño daña un poco; es un estableciendo que se presta para mucho. Salimos del hotel y el acera frente al establecimiento habían envases de heroina; crack o lo q sea. Pero obvio era d droga. No tenia nada q ver con el establecimiento. Pero no me gustó esta parte. El hotel bien.

2026-05-24 • via Nuitee
M
Marcos • couple • us
1
2026-05-24 • via Nuitee
V
Virgilio • extended_group • us
7
Good value for a short stay in San Juan, especially for budget-conscious travelers who don’t mind Ubering around the cit
Pros:

The biggest advantage of this hotel was the value. It was one of the more affordable options we found in San Juan after our cruise, especially for a group of four. The front desk receptionist was extremely friendly and helpful throughout our stay. We also appreciated having a large apartment-style setup (we had two of these rooms) with plenty of space. The rooms were simple but generally clean, and the tiled flooring made everything feel easy to maintain. The location was convenient enough for Uber rides around San Juan, and there was a convenience store nearby.

Cons:

The property feels somewhat dated and basic overall. The furniture and decor seemed older, and the aesthetic was fairly plain. The sofa bed was very uncomfortable — the mattress was thin and you could feel the metal bars underneath. One housekeeping staff member also seemed annoyed when we requested help converting the sofa into a bed. The elevator was extremely slow and not ideal for guests with luggage. There was also some noise from a bar across the street during the afternoon and early evening.

2026-05-23 • via Nuitee
M
MS AMANDA ANN • family_with_children • ie
9
Pros:

Staff very friendly,

Cons:

The fact that you ordered your breakfast and it is delivered to you, we were waiting a long time for our breakfast and most of the items we ordered they didn't have, they seemed to run out of food.

2026-05-23 • via Nuitee