Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Proposal/romance packages available
Free beach shuttle
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Attentive service
Spacious and modern room designs
Cons:
Tight parking
Service delays at the restaurant

Categories

Cleanliness
7.65
Rooms were clean and spacious, with a well-maintained environment.
Service
8.15
The staff was incredibly accommodating, attentive, and made the stay enjoyable.
Location
8.15
Convenient location close to attractions while still feeling private and relaxing.
Room Quality
7.15
Rooms were spacious with modern designs, though some minor complaints were noted.
Amenities
6.65
Good amenities, but some drawbacks mentioned regarding the rooftop restaurant and service delays.
Value for Money
7.15
Generally good value but some complaints about hidden fees and high prices for certain services.
Food and Beverage
6.65
Breakfast was complimentary and well-received, but some concerns about variety and room service.
Overall Experience
7.65
Overall experience was satisfying with many positives, despite some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:35

Property Description

Discover a tropical oasis at Ciqala Suites Hotel, where comfort meets luxury in the heart of San Juan.

Recreation and Relaxation
Unwind in our refreshing outdoor pool or take in breathtaking views from the rooftop terrace. Enjoy seamless connectivity with complimentary Wi-Fi, and let our concierge services cater to your every need, ensuring a carefree stay.

Exquisite Dining Experiences
Savor delightful Caribbean cuisine at our SP Floor Lounge, where you can enjoy poolside dining in a vibrant atmosphere. With room service available during limited hours, every meal can be a special occasion.

Comfortable Accommodations
Retreat to one of our 33 individually decorated rooms, featuring premium bedding and LCD TVs for your entertainment. Our thoughtful amenities, including microwaves and minibars, make you feel right at home while you explore San Juan.

Experience the perfect getaway—book your stay at Ciqala Suites Hotel today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

7.4
Based on 150 reviews
Cleanliness: 7.65
Service: 8.15
Location: 8.15
Room Quality: 7.15
Amenities: 6.65
Value for Money: 7.15
Food and Beverage: 6.65
Overall Experience: 7.65
C
concepcion • couple • es
8
Pros:

El personal es encantador

2026-08-08 • via Nuitee
O
olyopiza • solo_traveller • co
9
BIEN UBICADO Y COMODO
Pros:

Tiene una ubicación excelente, fácil movilizarse incluso en transporte público hacia el viejo San Juan. La zona de la terraza aunque pequeña es agradable, la piscina es pequeña pero sirve para refrescarse. La habitación es estupenda, cama supercomoda, tiene nevera y cocineta para hacer un par de alimentos. Habitación bastante espaciosa. El personal agradable aunque poca información te dan sobre tours y demás, pero bueno eso lo buscas en internet. El desayuno es delicioso.
Te generan un cobro de 200 dolares que te reintegran un par de días despues de que sales del hotel. La relación precio calidad, es alta, pero en Puerto Rico, todo es así, costoso.

Cons:

Poca información sobre tours y algo de ruido en la habitación que da hacia la calle.

2026-08-08 • via Nuitee
A
ahmed • family_with_children • us
10
9 days
Pros:

I like it

Cons:

The 24 hours convenience store noise with music until 2 o’clock
I was on the 3 floor face my bed window

2026-08-07 • via Nuitee
P
Pedro • couple • us
4
Pros:

Staff was great, tile floors meaning they clean it very well. Smelled really clean

Cons:

Could sleep the last night. Restaurant in top of us making noises like rolling carts rolling down a ramp & slamming against the walls, that lasted until 1:30 am. Every noise made in hallways is heard in the rooms. Good luck with parking. Seriously small lot & it's used by people going to the restaurant

2026-08-06 • via Nuitee
M
Maria • couple • us
9
Muy buena, volvería y lo recomendaría.
Pros:

Personal muy atento, cuarto cómodo, bien equipado y limpio. El desayuno muy bueno y en el tiempo pedido. El desayuno puede ser totalmente incluido, pero hay algunas cositas que tienen un costo adicional. Aún así muy bueno y razonable, solo que no lo esperaba.

Cons:

Las sábanas están desgastadas. Tienen oportunidad con la ropa de cama.

2026-08-06 • via Nuitee
S
Shelby • couple • pr
9
2026-08-05 • via Nuitee
P
pellecier massó • solo_traveller • pr
8
2026-08-03 • via Nuitee
P
pellecier massó • solo_traveller • pr
8
2026-08-03 • via Nuitee
E
Eduard • couple • pr
10
Cons:

Spa tub but no hot water available

2026-08-02 • via Nuitee
B
Barbara • family_with_children • us
10
2026-08-02 • via Nuitee
C
Carlos • couple • ar
7
Cons:

Tener que desayunar en la habitación. Un horror.

2026-07-17 • via Nuitee
M
melanie • couple • pr
10
2026-07-15 • via Nuitee
J
Joseline • solo_traveller • pr
10
Pros:

Super

2026-07-11 • via Nuitee
J
jloaiza82 • solo_traveller • cr
9
Pros:

Ubicación excelente, servicio excelente, desayuno excelente, habitación súper comoda y tranquilo.

2026-07-10 • via Nuitee
M
Mauricio • family_with_children • cr
6
not good not bad
Pros:

breakfast really good, room was properly clean, little staff they had was helpful an nice

Cons:

you could tell they do not have enough staff for the place, the service is affected by this at every level, food, towels, cleaning service etc

2026-07-09 • via Nuitee
D
DINIS ALBERTO • solo_traveller • br
8
Pros:

Tamanho do quarto

Cons:

Banheiro sem assessórios

2026-07-06 • via Nuitee
K
Karla • family_with_children • cr
8
2026-07-06 • via Nuitee
C
Cruz • couple • pr
10
Una estadía inolvidable.
Pros:

Me encantó las atenciones del personal. Siempre estuvieron muy dispuestos a ayudar. La habitación siempre muy limpia.

2026-07-05 • via Nuitee
S
Shershanovich • solo_traveller • us
4
Disappointing due to the constant banging above my room.
Cons:

There was a constant banging all day and all night. I'm assuming it was the restaurant above. It was disruptive to my sleep and overall experience.

2026-06-28 • via Nuitee
K
Kelly • couple • us
10
Pros:

Best stay ever

2026-06-27 • via Nuitee