Ciqala Suites Hotel - San Juan

Hotels
8.2 (736 reviews)
Avenida Fernandez Junco 752 , San Juan , PR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Attentive and friendly staff
Very clean rooms
Comfortable, spacious rooms with kitchenette
Good breakfast
Cons:
Noise from restaurant, elevators and nearby convenience store
Limited parking
Spa tub/no hot water issue
Worn bed linens
Limited information about tours

Categories

Cleanliness
9
Multiple reviews note very clean rooms, tile floors cleaned well and pleasant fresh smell; overall cleanliness is a strong positive.
Service
9
Staff repeatedly described as attentive, charming and helpful, though one note about limited tour information; overall service is a clear strength.
Location
9.5
Location repeatedly praised as excellent and convenient for Old San Juan and nearby areas; many guests highlight proximity and accessibility.
Room Quality
7
Rooms are generally comfortable, spacious and well-equipped (kitchenette, fridge, comfortable beds) but some guests report noise from street/restaurant/elevators and worn sheets impacting comfort.
Amenities
7
Amenities include a small pool and terrace that are pleasant but limited; issues noted with spa tub having no hot water and very tight parking affecting amenity experience.
Value for Money
7.5
Guests find the price-quality relationship mixed: breakfast and facilities are good but the hotel is perceived as relatively costly in the area; some additional charges for items.
Food and Beverage
8.5
Breakfast is frequently described as delicious and excellent, though occasional extra costs and noise from the restaurant above disturb some guests.
Overall Experience
8.1
Overall positive experiences with many recommending return stays; main detractors are noise disturbances and some minor facility shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:42

Property Description

Luxurious Downtown Retreat

Stylish Interiors and Modern Amenities

Indulge in the fully equipped kitchen with a sleek stainless steel design, 3 bedrooms, 2 bathrooms, spacious living/dining area, and 4 HD TVs in the non-smoking Ciqala Luxury Suites.

Relaxation and Entertainment

Unwind in the hot tub, savor the rooftop pool bar's panoramic views of San Juan, and start your day with a delicious complimentary breakfast.

Prime Location for Exploration

Conveniently situated near major attractions, including the Fine Arts Museum and San Juan's historic district, the Ciqala Luxury Suites offer free parking and a complimentary beach shuttle for your convenience.

Book now for an unforgettable stay at Ciqala Luxury Suites - San Juan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

8.2
Based on 736 reviews
Cleanliness: 9
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.1
E
Eszter • solo_traveller • hk
9
Good
Pros:

Comfortable room

Cons:

Breakfast had to be preordered every day and didn’t always arrive on time. The floor could have been cleaned better.

2026-11-05 • via Nuitee
R
Rivera • family_with_children • pr
8
2026-11-01 • via Nuitee
D
Daniela • solo_traveller • br
9
2026-10-30 • via Nuitee
E
Eliaz • couple • us
8
Very good stay hope I get to go back and have a higher floor
Pros:

Property was a pretty good stay a Uber ride from the hotel all the way to old Saint Juan was only $10 at times

Cons:

The only thing I could say about the property that I did not like was every time you took a shower there was water all over the bathroom floor because the shower curtains are just not long enough at all. It’s very slippery.

2026-10-28 • via Nuitee
Y
Yusuf • couple • bh
4
Pros:

The STAFF were super nice & helpfful
Specially both paulas 😍👍

Cons:

The bed is soft & the pillow is very hard, i had neck pain . Elevator smells like BBQ , needs ventilation on the roof top .

2026-10-28 • via Nuitee
M
Manaut • couple • br
10
Comfort, cleanliness, convenience, and a good location
Pros:

Love de beds and the Housekeeping, Vivian was great! Everyday the room was impeccable. The rooftop restaurant is also worth a visit. A quiet place with extremely comfortable beds. I would come back again

Cons:

I have no complaints whatsoever. On one occasion, there were no spaces available in the main parking lot, and they promptly assisted us in finding a spot in a nearby parking area.Furthermore, parking is free, which I thought was great.

2026-10-28 • via Nuitee
M
María • extended_group • es
6
2026-10-27 • via Nuitee
G
Guillermo • solo_traveller • es
8
Pros:

Está bien en general, pero no tiene mucho que ver con las fotos en booking.

Cons:

El desayuno es mejorable.

2026-10-26 • via Nuitee
H
HVWANG • family_with_children • tw
8
2026-10-25 • via Nuitee
M
Moshe • family_with_children • il
8
2026-10-23 • via Nuitee
D
Daniel • couple • us
4
Definitely NOT "luxury suites"
Pros:

Convenient location; close walking distance to the convention center

Cons:

Noisy, outdated, definitely NOT "luxury suites"

2026-10-22 • via Nuitee
M
marmel • solo_traveller • us
9
2026-10-22 • via Nuitee
D
Desplanque Pierre • family_with_children • fr
8
2026-10-21 • via Nuitee
R
Rivera • family_with_children • pr
8
2026-10-21 • via Nuitee
A
Alexei • couple • us
4
Will never come here again
Pros:

The rook was OK, with the patio and dinner table outside. Parking was available.

Cons:

The concierge sent me email before my arrival asking about the time of my leaving. The room smelled like a cheap detergent. Breakfast was small and terrible: pancakes and eggs were overly fried.

2026-10-20 • via Nuitee
K
Katherine • couple • pr
10
2026-10-19 • via Nuitee
K
Katherine • couple • pr
9
Pros:

La comodidad, el trato y el desayuno.

Cons:

No tengo quejas

2026-10-19 • via Nuitee
R
Rivera Collazo • family_with_children • pr
9
Gracias
Pros:

El trato del personal de recepción fue excelente y los desayunos súper ricos

Cons:

El restaurante arriba

2026-10-17 • via Nuitee
L
Lucksanavadee • family_with_children • us
7
2026-10-17 • via Nuitee
M
Milena • family_with_children • co
9
Recomendado,
Pros:

La atención del administrador ya que tuvimos un inconveniente con el sofá cama, pero se pudo resolver, muy gentil y consciente de la situación

Cons:

La atención de la persona de la recepción al llegar, poco amable y no le interesó el inconveniente con el sofacama, no brindó solución

2026-10-16 • via Nuitee