Microtel Inn & Suites Chili/Rochester

Hotels
•
Microtel Inns & Suites
8 (420 reviews)
3258 Chili Avenue , Chili Center , us
+1 585-571-8966

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in some areas
Comfortable rooms
Cons:
Dirty rooms
Pet dander issues
Unpleasant odors in some rooms
Breakfast variety

Categories

Cleanliness
7.08
Some reviews noted issues with dirty rooms and unclean bathrooms.
Service
9.05
Numerous reviews highlighted the helpful and friendly staff.
Location
8.59
Conveniently located near restaurants and RIT.
Room Quality
7.54
Mixed sentiments; some rooms were comfortable while others had issues.
Amenities
8.07
Amenities were generally acceptable, but some improvements are needed.
Value for Money
8.03
Prices reasonable given the overall experience, though some felt misled on fees.
Food and Beverage
7.58
Breakfast variety was limited, but nearby options were available.
Overall Experience
8.05
Overall, guests enjoyed their stay despite some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Modern Amenities and Comfort
Microtel Inn & Suites Chili/Rochester offers contemporary rooms with flat-screen TVs, air-conditioning, and work areas. Some rooms even feature relaxing spa baths for a touch of luxury.

Convenient Facilities
Enjoy a free continental breakfast and make use of the fitness center during your stay. The hotel also provides a business center, self-serve laundry, and vending machines for your convenience.

Nearby Attractions
Located near Greater Rochester International Airport, this non-smoking hotel is just a short drive away from popular attractions like the Rochester Museum and Science Center and the Susan B. Anthony House.

Book your stay at Microtel Inn & Suites Chili/Rochester now for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 420 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
S
Sanchez • solo_traveller • us
8
2026-08-24 • via Nuitee
M
Margo • couple • us
9
Other than that it was pleasant and I really enjoyed the hot tub.
Pros:

Close to my home which is great in case of emergencies. The facilities are clean and most of the staff is courteous and kind.

Cons:

The last time I reserved a room, when I checked in there was an issue. I had already checked in online and been charged that way so he was just putting a temporary deposit as usual. Although there was plenty of money in my account, it was denied due to insufficient funds. To his credit he still let me check in and go to the room. I called my bank and asked how much was attempted to be charged. It was almost $300 so my bank thankfully rejected it. I told him and he said it was a computer issue and still allowed me to stay since I’ve been there many times with no issues. But it could’ve been a big problem if my bank let that go through. Maybe more training is necessary because I know he’s relatively new over the last few months.

2026-08-17 • via Nuitee
K
Kidd • solo_traveller • us
10
2026-08-13 • via Nuitee
S
Steven • solo_traveller • us
5
2026-08-12 • via Nuitee
T
tatiana • family_with_children • us
4
Way too much money for the quality. Do not recommend.
Pros:

Clean towels. Fresh bagels.

Cons:

Toilet broken in first room. Didn’t work at all. Next room had no hangers, damaged walls and furniture, broken and noisy A/C.

2026-08-05 • via Nuitee
D
Diana • couple • us
9
2026-08-04 • via Nuitee
L
Luke • solo_traveller • us
7
Pros:

N8ce staff

Cons:

No proteins at breakfast and a stale smell in room

2026-07-22 • via Nuitee
F
Faisal • couple • ca
5
Pros:

The room was decent. Staff was friendly.

Cons:

Breakfast was not up to par. I had stayed at a Wyndham before COVID and I suspect that the cost cuts have resulted in cold hard egg sausage sandwiches.

2026-07-20 • via Nuitee
E
Eric • solo_traveller • us
10
2026-07-08 • via Nuitee
J
James • couple • us
9
Convenient location and a good quiet nights sleep.
Pros:

Mo, the young fellow at the desk was great. He is pleasant, engaging & genuinely funny. I asked for the quietest room and he looked in the computer and put some thought into the room assignment - it was quiet as a vault, perfect. He also recommended a walking distance restaurant and suggested what to order, I followed his advice and had a great meal.

The room was very clean and breakfast was basic but fine.

Cons:

No problems at all.

2026-07-06 • via Nuitee
D
Danielle • solo_traveller • us
9
2026-07-06 • via Nuitee
A
Ankur • family_with_children • us
10
Stay was excellent
Pros:

I liked the staff; they were there when our refrigerator was broken, they upgraded our room because of our baby; they provided us with water and snacks upon our check-in

Cons:

I didn’t like the fact that the prices steadily rose as the week went on. I stayed there Sunday through Thursday and I was hoping they saw that and maybe offered some sort of discount

2026-06-27 • via Nuitee
D
Debra • solo_traveller • us
5
Pros:

Close to where we needed to be.

Cons:

Bathroom granite vanity was cracked cleaned through and held up by a wooden shim. Water mixture of cold and hot in our room was off. Couldn't get cold water to brush my teeth, and shower was tepid. Breakfast items were running out and when I brought it to the attention of the front desk employee, she said, "Sorry, but that's it for today."

2026-06-25 • via Nuitee
8
898breeb • NONE
2
Dirty
Pros:

They have roaches and dirty they moved me to another room right across from the roach room which also had a few roaches. Smh!

2026-06-24 • via Tripadvisor
M
Michael • solo_traveller • us
6
It was fair
Pros:

Location

Cons:

Showers to small

2026-06-24 • via Nuitee
J
judithnG380CE • Family
4
Disappointing lodging experience
Pros:

The outside of the hotel is nice as is the lobby area. I have no problem with “bare bones” lodging but I do expect cleanliness and hot water in the bathroom. The blanket on the bed had blotchy red stains (maybe lipstick?) and when brought to the attention of the front desk, it was replaced with another blanket with set-in stains. The carpet on the bedroom floor was so dirty that the bottom of my socks looked as though I had been walking around outside. The cleanliness of the bathroom was just ok - not great and I don’t think I have ever seen thinner towels. My husband’s shower was just luke warm. The bed was just ok-not great and the pillows were lumpy. The “complimentary breakfast”was, at best, a small snack. I expected more from a Wyndom property although I did see that it was independently owned and operated. I would not recommend this hotel even though the price was right at $150/night

2026-06-18 • via Tripadvisor
J
Jennifer • family_with_children • us
4
Not worth the double charge
Pros:

It was easy to find and relatively quick to get to

Cons:

I was charged twice. It been almost a week and 4 phone calls later and it is still not resolved

2026-06-11 • via Nuitee
F
Frank • couple • us
10
2026-06-04 • via Nuitee
W
Werndorf • couple • us
5
Not a great night but the bed was comfy.
Pros:

Quiet suburban location. Easy parking.

Cons:

It needs a refresh! The curtains were falling off the window. Very noisy guests who were partying with loud music and alcohol and chairs set up in the parking lot five feet from our window. At 10:45 pm we finally asked the staff to intervene and they moved the part elsewhere.

2026-05-31 • via Nuitee
M
monifahd2026 • Family
2
HORRIBLE STAFF & MANAGEMENT
Pros:

Check in was fine next morning went for breakfast came back to room and someone went into my purse and stole my money spoke with everyone including the manager they covered up the theft gave no resolution.Checkout day tried again for resolution nothing called the police instead of an investigation we were told to leave or get arrested for trespassing…..DO NOT GO HERE HORRIBLE STAFF & MANAGEMENT

2026-05-25 • via Tripadvisor