Hotel Puerto Palace

Hotels
8.6 (6774 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , es
+34922372460

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 6774 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
E
Eva • solo_traveller • es
4
Cons:

las almohadas de las camas son malísimas no tengo fotos pero eran de vergüenza apenas tenían relleno y muy muy incómodas

2026-07-04 • via Nuitee
L
Lola • extended_group • es
10
Magnífico hotel en Puerto de la Cruz
Pros:

Es un hotel excelente, siempre que vengo a Tenerife me alojo en el, el desayuno magnífico, muy buena atención por su personal y la limpieza excepcional. Volveré.

Cons:

Tengo problemas de movilidad y algunas de las rampas que tiene son excesivamente inclinadas. Para acceder a las piscinas tienes que subir o bajar escaleras. La accesibilidad no es completa

2026-07-04 • via Nuitee
G
Georgia • couple • gb
8
2026-07-04 • via Nuitee
J
José • solo_traveller • es
8
Pros:

Soy asiduo aunque ahora a pasado un tiempo sin estar pero me ha gustado la reforma volveré asta pronto....

2026-07-04 • via Nuitee
G
Galkin • solo_traveller • ua
10
Pros:

Очень понравился внешний вид здания, прекрасный персонал, очень чисто(уборка ежедневно), шикарный бассейн, прекрасная еда, хороший бар с большим экраном для просмотра футбола, обязательно сюда еще приеду.

Cons:

Спортзал оплачивается дополнительно

2026-07-04 • via Nuitee
L
Lucia • couple • es
10
2026-07-04 • via Nuitee
X
xiomara • couple • es
10
2026-07-04 • via Nuitee
M
María • couple • es
10
2026-07-03 • via Nuitee
J
Julio Manuel • solo_traveller • es
9
2026-07-02 • via Nuitee
R
Ruth • family_with_children • es
6
2026-07-02 • via Nuitee
S
Sandra • couple • es
7
Pros:

El trato de las chicas de restaurante en el desayuno pero sobre todo destacar la atención de la una chica rubia que no enacuedo de su nombre,destacar su atención ,amabilidad y sobre todo sonrisa

2026-07-02 • via Nuitee
B
Bolaños • solo_traveller • es
7
2026-07-02 • via Nuitee
A
Ayoub • couple • gb
10
2026-07-02 • via Nuitee
A
Auri Llapi • solo_traveller • es
10
2026-07-02 • via Nuitee
G
Gonzalez • solo_traveller • es
9
Pros:

El desayuno

Cons:

La cena muy pobre ,poca variedad

2026-07-02 • via Nuitee
O
Osorio • solo_traveller • es
10
Pros:

Las zonas comunes

2026-07-02 • via Nuitee
R
Raquel • extended_group • es
10
2026-07-02 • via Nuitee
J
João • solo_traveller • pt
9
2026-07-01 • via Nuitee
A
Alexandre • couple • pt
9
2026-07-01 • via Nuitee
J
JUAN JOSE • couple • es
10
Maravilloso e inolvidable
Pros:

Espectacular

2026-07-01 • via Nuitee