Hotel Puerto Palace

Hotels
8.6 (7191 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , ES
+34 922 37 24 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8.6
Based on 7191 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
R
Rosario • couple • es
7
2026-10-31 • via Nuitee
C
Carmen Dania • couple • es
10
2026-10-31 • via Nuitee
H
Helena • couple • es
9
A lovely stay with excellent staff, great breakfast
Pros:

Very nice and clean hotel. The staff were incredibly friendly and welcoming throughout our stay. Constanza and Jesús were especially helpful, offering great recommendations and even checking the live weather forecast for us, which was particularly useful when planning hikes and outdoor routes.

Just before our last day, my partner started feeling unwell, and Jesús kindly provided us with a thermometer and checked in on him the following day to see how he was feeling. I thought this was such a thoughtful personal touch. The fact that he remembered, despite looking after so many guests, really made us feel cared for and appreciated.

Breakfast was also excellent, with a very complete buffet offering everything you could wish for, from hot and cold options to a great variety of choices.

The hotel also organises themed days, with complimentary shows that guests can enjoy. The restaurant follows a similar concept, with themed food experiences that allow you to discover cuisines from all over the world, including local specialities.

The hotel also offers car rental services if needed.

Overall, we had a wonderful experience. The combination of friendly, attentive staff, great food and the little personal touches made our stay truly special!

Cons:

The Wi-Fi connection in our room was not working properly during our stay.

The hotel parking area is quite small, with only around 20 spaces, so it tends to fill up quickly. However, we were always able to find parking on a nearby street, so this wasn't a major issue for us.

2026-10-31 • via Nuitee
C
Carine • family_with_children • fr
8
2026-10-31 • via Nuitee
M
Montoro • extended_group • es
7
2026-10-30 • via Nuitee
E
ESTELA • couple • es
9
Pros:

La tranquilidad

Cons:

Nada

2026-10-30 • via Nuitee
E
Eileen • solo_traveller • us
8
Families would like this
Pros:

Gracious Front desk staff

Cons:

Memo! Many families here and many with cars it appears. Hotel very far from center. Fine walking down. Not so much going back up repeatedly. Hence bus or taxis :/

2026-10-30 • via Nuitee
A
Angela • couple • es
8
Hotel bonito y apacible
Pros:

El trato del servicio, las instalaciones, piscina y jacuzzi.

Cons:

La habitación estaba encima del lobby y retumba la música al igual que se escucha el ruido de los coches durante el día, aunque si cierras la puerta de la terraza, atenúa bastante. El agua no estaba incluida en la cena.

2026-10-29 • via Nuitee
K
karim • extended_group • fr
8
Pros:

La chambre, la piscine.

Cons:

La climatisation n'était pas assez puissante danslachambre,la télé trop petite et pas assez moderne ,le petit déjeuner n'était pas de bonne qualité.

2026-10-29 • via Nuitee
D
DAVID G.G. • couple • es
10
2026-10-29 • via Nuitee
N
Nadine • couple • fr
10
2026-10-29 • via Nuitee
T
TERESA • couple • es
8
Comoda
Pros:

Todo bien

2026-10-29 • via Nuitee
A
Aurore • family_with_children • fr
8
2026-10-28 • via Nuitee
S
Sergio • solo_traveller • es
9
Pros:

El personal amabilisimo. El desayuno increíble. Muy muy limpio

2026-10-28 • via Nuitee
M
Marta • couple • es
10
2026-10-28 • via Nuitee
F
FORTES • solo_traveller • es
9
Pros:

Todo .pero como siempre la zona de piscinas está muy bien cuidada y acogedora .Los desayunos buenos en mi opinión .Las chicas de la limpieza muy agradables por lo menos las que conocí en mi planta la 2 .hab 258 .y todo funciona bien ..

Cons:

Yo no puedo decir nada malo .pero si puedo decir que echo de menos que no haya un Spa .como en otros hoteles de las mismas estrellas y poco más y que las actuaciones en la sala de conciertos se alargen hasta las 12 de la noche . Sin mas .GRACIAS

2026-10-28 • via Nuitee
S
Schaulin • couple • es
10
Pros:

Recepcion y Personal muy atento.

Cons:

casi inmejorable

2026-10-28 • via Nuitee
M
Martin • solo_traveller • de
8
Schöner Aufenthalt für 4 Tage. Auto erforderlich
Pros:

Gute Preis-Leistung, sehr schöner Pool, Essen war auch gut.

Cons:

Kaum Parkplätze in der Nähe

2026-10-28 • via Nuitee
H
Hugo • couple • es
8
Buen lugar para estar en familia en relax
Pros:

Muy buen desayuno y la piscina estaba muy bien

Cons:

La ubicación y el aparcamiento

2026-10-28 • via Nuitee
R
Rigina • extended_group • no
10
Pros:

Fantastisk uteområde🤩

Cons:

Svært dårlig utvalg når man bare ønsket et glass vin, både rød og hvit 😕

2026-10-27 • via Nuitee