Hotel Puerto Palace

Hotels
8.6 (6860 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , es
+34 922 37 24 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 6860 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
M
María • family_with_children • es
10
2026-07-25 • via Nuitee
Y
YANIRA • family_with_children • es
10
Pros:

La comida estaba muy buena, bastante variedad y siempre estaban reponiendo. El personal muy atento y simpático.

Cons:

Le deberían dar una vuelta a los postres, potenciar más su sabor y usar productos de calidad. El resto de la comida un sobresaliente.

2026-07-25 • via Nuitee
P
Pedro Alberto • solo_traveller • es
9
2026-07-25 • via Nuitee
I
Ingrid • family_with_children • es
8
2026-07-25 • via Nuitee
M
Maria • solo_traveller • es
10
Pros:

Nos ha gustado todo :)

Cons:

La moqueta, como en todos los hoteles!

2026-07-25 • via Nuitee
K
Krzysztof • couple • de
10
2026-07-24 • via Nuitee
D
David • family_with_children • es
8
Pros:

Zona muy tranquila, buen bufet en general

Cons:

Por poner algo, colchón un poco duro

2026-07-24 • via Nuitee
M
Miguel • solo_traveller • gb
10
Love this hotel.
Pros:

I love this hotel.

2026-07-24 • via Nuitee
V
Vilar Mendoza • solo_traveller • es
9
Pros:

Todo

2026-07-24 • via Nuitee
S
Sebastiana • solo_traveller • es
8
Falta animación
Pros:

Los jardines, la limpieza y la tranquilidad del.hotel.

Cons:

No había nada de animación, por el día no había nada y por.la noche tampoco, algo mínimo de alguna actuación, solo tienen los fines de semana y creo que para ser un 4 estrellas debería tener algo a diario.

2026-07-23 • via Nuitee
Y
yolanda • couple • es
8
2026-07-23 • via Nuitee
P
Patricia • solo_traveller • es
10
Maravillosa
Pros:

Es un hotel precioso

Cons:

No tengo nada que añadir

2026-07-23 • via Nuitee
J
Jorge • family_with_children • es
9
2026-07-23 • via Nuitee
S
socas servando • solo_traveller • es
10
Pros:

La buena atención, limpieza y buen estado de las instalaciones.

2026-07-23 • via Nuitee
J
Jilli R • solo_traveller • gb
8
Pros:

Lovely pool

Cons:

Breakfast wasn't brilliant and the rooms are a bit dated.

2026-07-23 • via Nuitee
I
Irene • family_with_children • es
8
Tranquilas vacaciones en familia
Pros:

Amplia habitación con muy buenas vistas

Cons:

Falta de animación.

2026-07-23 • via Nuitee
S
sonia • solo_traveller • it
10
2026-07-23 • via Nuitee
G
Gema • solo_traveller • es
5
Pros:

Destaco la ubicación, el aparcamiento fácil exterior, las cenas estaban ricas y la estética de la entrada.

Cons:

Me ha decepcionado bastante para ser un 4 estrellas, las habitaciones aunque amplias son antiguas en comparación con la estética del hotel, el baño también necesita una reforma. El desayuno poco variado y casi nada de comida en directo. No hay apenas actividades nocturnas, y las que hay son muy básicas. Ni si quiera hay en la habitación la típica cafetera de cortesía.

2026-07-23 • via Nuitee
J
jessica • family_with_children • es
10
2026-07-23 • via Nuitee
K
karni • family_with_children • il
1
Pros:

שירות נורא

Cons:

הכל

2026-07-22 • via Nuitee