Crowne Plaza Pune City Centre by IHG

Hotels
•
IHG
7.8 (950 reviews)
C.T.S. No. 37 & 37/1, Bund Garden Road, Next to Jehangir Hospital, Pune, Maharashtra, 411001 , Pune , IN
+91 20 6724 8181

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Express check-out
Nightclub
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Polite staff
Good food
Cons:
Cleanliness issues
Overpriced
Lack of amenities

Categories

Cleanliness
6.95
Consistent complaints about room smell and cleanliness issues.
Service
8.95
Mixed reviews but some staff were noted as polite and helpful.
Location
8.95
Location praised in multiple reviews.
Room Quality
7.45
Room conditions were variable; some issues reported.
Amenities
6.95
Reported lack of amenities and some room issues.
Value for Money
6.95
Many reviews indicate the hotel is overpriced.
Food and Beverage
7.95
Food received some positive comments, but options were limited.
Overall Experience
8.25
Overall a decent stay but with several notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:33

Property Description

Discover the ultimate getaway at Crowne Plaza Pune City Centre by IHG, where elegance meets comfort in the heart of Pune.

Luxury Spa Experience: Unwind at our full-service spa, indulging in rejuvenating massages, body treatments, and luxurious facials that will leave you feeling refreshed and renewed.

Culinary Delights: Savor exquisite dining at our renowned restaurant, MOSAIC - ALL DAY DINING, or opt for a cozy night in with 24-hour room service. The complimentary guest reception daily adds a perfect touch for mingling with fellow travelers.

Health and Wellness: Enjoy access to our 24-hour health club, a stunning outdoor pool, and a vibrant nightclub, ensuring entertainment and fitness are easily part of your stay.

Ready for a remarkable experience? Book your stay today!

Important information:

  • Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNQ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 950 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 6.95
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 8.25
C
crispin • couple • in
3
Very very bad experience.
Pros:

Nothing!!! It’s falling apart. I had to change my room because it wasn’t clean, the 2nd also airconditioner wasn’t cooling well.

Cons:

The front desk staff don’t know her name after requesting for a non smoking room she blankly denied they were on full occupancy, after I complaining about the room after 15 mins, I got a non smoking room, when confronted she wasn’t replying, I will have to think twice before booking for CROWNE plaza in future

2026-07-18 • via Nuitee
V
Vinod • solo_traveller • us
4
Would not stay there again
Pros:

Breakfast

Cons:

All equipment in the fitness center was broken. Bathroom in my room was not clean. Towel bars were broken.

2026-07-13 • via Nuitee
S
Sharad • solo_traveller • in
5
Extremely slow service. telephone communication is almost non-existent. Every time dial zero.
Pros:

Room ambience

Cons:

Communication.
Room service.
No hot water.
Sofas teapoy need to be clean and tidy

2026-07-13 • via Nuitee
R
Rajendra • couple • in
9
Value for money
Pros:

Location & well maintained

2026-07-12 • via Nuitee
N
Niket • family_with_children • in
2
Good breakfast, but the room condition and unfulfilled booking offer made the stay disappointing.
Pros:

The breakfast was good, with a wide variety of options to choose from.

Cons:

The room was quite small. Most of the wooden furniture was worn out, damaged, and not properly maintained. The carpet was unclean and had an unpleasant smell. Additionally, an offer that was displayed during the booking process was not honored by the hotel.

2026-07-08 • via Nuitee
Y
Yogeswari • solo_traveller • in
10
2026-07-06 • via Nuitee
U
Udayan • solo_traveller • in
5
Good location but not a good value for money
Pros:

The location and the room were nice. Breakfast spread was excellent with good service.

Cons:

Pool wasn't operational, the TV remote didn't work. The room and corridors smelled foul.

2026-07-02 • via Nuitee
S
Satish • couple • in
9
Comfortable.
Pros:

Clean Rooms. Good ambience.

2026-07-01 • via Nuitee
S
SUDHIR • solo_traveller • in
4
Not a place to visit if you expect good service and hygienic, clean room
Pros:

The property is scntrally located and that's the only plus.

Cons:

The facility itself is crumbling. The carpets smell. The staff is not supportive (most of front office staff is junior and don't know how to interact with guests).
The room i was allotted was reeking with cigarette and alcohol smell (i had asked for a non-smoking room). It took me 40 minutes to talk to reception and get the room changed (the staff stopped taking my calls after first two calls).

2026-06-29 • via Nuitee
H
Harinderpal • family_with_children • in
2
Very bad
Pros:

F&B Staff

Cons:

No soaps on check in
No tea cups in room
We had to call three times for water
It’s a one star property not 5 star
Zero caring for customers who are paying hard earned money.
Will never stay again

2026-06-29 • via Nuitee
M
Moonot • solo_traveller • in
7
2026-06-27 • via Nuitee
S
shaifali • solo_traveller • in
7
It was fine… breakfast was average
Pros:

The staff was courteous

Cons:

The checkin took a long time as the staff couldn’t fine my booking. The shower blinds were covered with mold.

2026-06-25 • via Nuitee
C
CHANNARAJU • extended_group • in
8
it was a nice stay
Pros:

had a good experience the property is well maintained

Cons:

ambiance and connectivity

2026-06-22 • via Nuitee
A
Anish • solo_traveller • in
5
2026-06-22 • via Nuitee
L
LESTER • solo_traveller • in
7
2026-06-17 • via Nuitee
D
Deb • solo_traveller • in
8
Pros:

Behaviour

Cons:

Breakfast menu & damaged room painting

2026-06-15 • via Nuitee
D
Deshpande • solo_traveller • in
5
2026-06-14 • via Nuitee
R
Rajini • solo_traveller • in
9
2026-06-14 • via Nuitee
A
Amrita • couple • in
10
2026-06-11 • via Nuitee
R
Rushin • couple • in
1
2026-06-05 • via Nuitee