Harrow Lodge Hotel

The cleanliness and overall condition of the room were completely unacceptable and far below what I would expect from accommodation advertised on Booking.com. There was debris on the flooring and a general layer of dust and dirt throughout. Bedding was particularly concerning. Every pillow showed visible staining, including brown marks and sweat stains.. The double bed consisted of two single beds pushed together, and both the mattress cover and mattress itself were stained, particularly around the edges. There were also brown-red stains and black marks visible on the mattress protector. The bathroom was equally disappointing. There appeared to be dried toothpaste residue left in the sink from a previous guest, which immediately raised concerns about whether the room had been properly cleaned between stays. The toilet brush and holder contained visible staining, the sealant around the shower and bathroom areas was discoloured and deteriorating. A rolled-up towel had been left behind the sink for reasons unknown. There were marks, dirt and grime on the walls, holes in the wall close to the single bed, a telephone socket hanging off the wall, dirty electrical sockets, and a radiator that was heavily blackened inside. The kettle was extremely dirty both inside and out. The small fan was brown from dirt and unusable. The window on the left-hand side of the room was broken and would not close properly. Given that this family room opens directly onto the pub's drinking area, this raised concerns regarding both safety and security. The blind in the frosted bathroom window was also damaged, and being in the basement I could clearly hear conversations, movement and noise from the pub area throughout the evening and into the morning.

Overall, I found the room to be unhygienic, poorly maintained and not representative of the standard advertised. I believe the condition of the accommodation warrants a full investigation and I am happy to provide the photographs.

For me all was good

It’s an old property that needs updated

If I’m being picky the toilet seat in our room was broken underneath and therefore was wonky and the shower was a bit slow to drain. There was only 1 plug for charging phones etc.

Everything was fine.

more comfortable bed , very small room , un bearably hot, bedding was not good flat pillows and flannelette sheet, breakfast could have been better floorboard were creaky all over the room carpet was stained

All met expectations. Good value for the price. Room could use a fan, bit of a musty smell as well. TV is quite small.

There was nothing to not like.

Ground floor single room had an awful drain problem (cabbage smell) I think, mainly in the bathroom, so for one night was bearable. The price though I thought must have reflected this, so was very fair/decent. Fine for a single night solo traveller.

部屋が想像より狭かった。

Quite a walk from station

nothing