Horizon Hotel

Hotels
8.5 (2501 reviews)
Jalan Pantai, Locked Bag 2084 , Kota Kinabalu , my
+60 88-518 000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Variety of breakfast options
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.71
The bed frame area could have been cleaner and there was a foul toilet odour in one room.
Service
8.18
Mixed feedback; some staff were helpful while others, especially the male manager, were not friendly.
Location
9.22
Excellent location near tourist attractions and restaurants, with easy access to public transport.
Room Quality
8.67
Rooms were described as spacious, comfortable, and clean.
Amenities
8.7
Provided amenities like an iron and ironing board were appreciated; however, some maintenance is needed.
Value for Money
9.16
The hotel offers good value for the price, especially given the location and amenities.
Food and Beverage
7.71
Breakfast had great options, but service was inconsistent; some delays noted.
Overall Experience
8.68
Despite some issues, the overall stay was enjoyable and the positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Enjoy elegant and air-conditioned guest rooms with flat-screen satellite TV and minibar, offering beautiful views of the sea or city.

Dining Options
Indulge in a daily buffet breakfast at Deco Cafe & Grill, savor Malaysian specialties at The Asian Restaurant, or grab pastries and coffee at Pastria.

Convenient Amenities
Take advantage of the outdoor swimming pool, gym, and helpful 24-hour reception for car rentals and tour assistance.

Book now to experience the luxury and convenience at Horizon Hotel in Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. There is minor renovation work on level 5. Guests may experience light disturbances. The property apologizes for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 5 per hour.

Location

Guest Reviews

8.5
Based on 2501 reviews
Cleanliness: 7.71
Service: 8.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 8.68
K
Koh • family_with_children • my
8
Improve the wifi and breakfast
Pros:

Excellent location, walking distance to Gaya street and the market. The room with great sea view.

Cons:

wifi is poor, breakfast is standard.

2026-07-24 • via Nuitee
C
Chloe • couple • gb
8
Nice, comfortable hotel
Pros:

Spacious room, large shower, kettle and fridge in room, comfortable spacious bed

Cons:

Cigarette smoke smell in hallways

2026-07-24 • via Nuitee
H
HOSENG • solo_traveller • tw
10
2026-07-24 • via Nuitee
R
Richard • solo_traveller • my
8
2026-07-24 • via Nuitee
E
Eric • couple • au
8
2026-07-23 • via Nuitee
R
Richard • solo_traveller • gb
8
Not bad
Pros:

Location, breakfast, breakfast music, beds, pool, gym

Cons:

Paying extra for third bed in one room (it wasn't for an extra person, just to arrange family appropriately); WiFi very poor; no easy access water filter (only plastic bottles)

2026-07-23 • via Nuitee
I
IZZA FARAZAWANI • couple • my
8
2026-07-23 • via Nuitee
K
Katie • couple • gb
8
2026-07-22 • via Nuitee
W
Wigginton • family_with_children • gb
8
Good base for a couple of days with spacious bedroom
Pros:

Good location easy to walk to things. Nice size bedroom, spacious. Daughter liked the round bath! Comfortable bed. Good breakfasts.

Cons:

Didn’t dislike anything. Would have been nice to have some plants around the pool and more seating, sun loungers.

2026-07-22 • via Nuitee
J
Jack • solo_traveller • tw
8
Pros:

房間蠻大的， 交通方便， 對面有 gaya 夜市與便利商店， 走路可到很多美食餐廳

Cons:

晚上很吵， 對面會唱歌到很晚， 有一位比較老的櫃檯先生服務態度不佳， 愛理不理的。

2026-07-20 • via Nuitee
W
Welsh Rarebit • couple • au
8
Enjoyable stay at the Horizon. Would stay here again
Pros:

Great location. Short walk to the Sunday markets and numerous businesses. Friendly staff especially Sabrina at breakfast and Mohamed(porter )

2026-07-20 • via Nuitee
S
Soona • solo_traveller • kr
6
10층 창문으로 보이는 바다..
Pros:

음식을 잘 만들었을 것이다. 다만 내 입 맛에 맞지 않았을 뿐. 다만, 모든 실망을 뒤로 하고 커텐을 젖혔을 때, 창문을 통해 보이는 바다가 많은 문제점을 덮어줄 듯.. 그리고 위치는 good!

Cons:

방도 좁고 내 청결기준이 높았나보다. 특히 욕실이 찝찝했다. 가격대비 퐁먕. 하하 진짜 후기를 꼼꼼히 봐야지 하고 반성했다. 나름 보고 선택한건데 더 꼼꼬미 봤어야했다. 하하, TV, 무슨 석기시대 tv같은 뚱뚱한 파나소닉인지 중궈tv인지... 물론 유튜브도 볼 수 없었다. 와! 여기저기 중국인 대부분...물론 인구가 많으니 그럴 수 밖에 없겠지요. 온통 한자... 오너가 그쪽인 듯 트로피도 로비 장 속에 마이 보인다

2026-07-19 • via Nuitee
A
Aisyah • couple • my
10
2026-07-17 • via Nuitee
A
AURELIE • solo_traveller • fr
7
2026-07-16 • via Nuitee
S
shirle • family_with_children • gb
9
Lovely hotel. Amazing breakfast.
Pros:

Lovely hotel with amazing breakfast. Staff were lovely. Can't fault it.

Cons:

On our first day, we ventured the wrong way, right, and my daughter got a lot of jeering and harassment from the local men. Not the hotel's fault. When we exited left, all was OK!

2026-07-16 • via Nuitee
C
Carine • couple • ch
9
2026-07-14 • via Nuitee
J
Jamie • solo_traveller • gb
10
Pros:

Great location - round the corner from Gaya Street and a 10 minute walk to the waterfront bars / markets. The room was a decent size with a huge comfy bed. Very nice rooftop pool.

Cons:

Nothing

2026-07-14 • via Nuitee
Z
Zufy Adriani • solo_traveller • my
10
Pros:

The place is strategic for food lover

Cons:

Toilet.. need to upgrade' example bath tub for someone who like to stay at the room only..

2026-07-14 • via Nuitee
M
Marcus Erik Mikael • solo_traveller • be
8
Pros:

Good gym 👍🏼

Cons:

No decent western breakfast provided.

2026-07-14 • via Nuitee
J
Jacqueline • solo_traveller • za
9
2026-07-13 • via Nuitee