The New Alexandra Hotel

Hotels
7.5 (2357 reviews)
11 Clonmel Street , Llandudno , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Cleanliness issues
Stairs

Categories

Cleanliness
6.75
Several reviews mentioned cleanliness issues, including rooms not cleaned properly.
Service
7.75
Staff were described as friendly and accommodating in multiple reviews.
Location
8.75
Many reviews highlighted the excellent location, being close to town center and the promenade.
Room Quality
7.75
Rooms were generally described as clean and comfortable, with nice decor.
Amenities
6.75
Some complaints about stairs and plumbing noise, but a good range of basic amenities.
Value for Money
7.75
Guests found the hotel to be good value for the price paid.
Food and Beverage
7.75
Breakfast was praised, though some guests did not eat at the hotel.
Overall Experience
6.75
Overall sentiment was positive but marred by cleanliness issues in some rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:20

Property Description

Garden Oasis and Entertainment Hub

Step into tranquility at The New Alexandra Hotel, where a lush garden and a vibrant shared lounge await you. Enjoy the evening entertainment and connect with fellow travelers in the cozy bar.

Family-Friendly with Modern Comforts

With spacious family rooms and free WiFi throughout, this 3-star hotel ensures a comfortable stay for all guests. The sun terrace offers a perfect spot to unwind after a day of exploring the nearby beaches.

Convenient Location and Beach Access

Located just 200 meters from Llandudno North Shore Beach, and a short distance from Llandudno West Shore Beach, this hotel is a beach lover's paradise. Don't miss the chance to experience the best of Llandudno at The New Alexandra Hotel.

Important information:

Kindly note the hotel is not suitable for people with mobility impairment..

When traveling with pets, please note that an extra charge of £12 per pet, per night applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 15 pounds. A deposit is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 2357 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.75
Room Quality: 7.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 6.75
L
Lynsey solo_traveller gb
10
Love it
Pros:

Nice place to stay

2026-05-23 via Nuitee
L
Libertylane solo_traveller gb
6
Pros:

The room and staff were very good and location is excellent so that was fine the shower was great it just wasn't fun to carry suitcases up 5 floors for old people

Cons:

The fact there is no lift nobody cleaned the room and no hairdryer that it says they have and not told it's in reception also I had accident so had to leave a day early but they didn't offer any rebate and the £12 a night for each dog i didn't have back which was paid separately

2026-05-21 via Nuitee
G
Gareth solo_traveller gb
9
Comfortable and great value
Pros:

Great location in town centre and just a 3 minute walk from the railway station. A superb room which was large, clean and comfortable.

Cons:

Entrance pretty inviting and a lot of stairs to reach my second floor room.

2026-05-21 via Nuitee
J
Joanne and Jason couple gb
8
2026-05-21 via Nuitee
L
Lynsey solo_traveller gb
10
Love staying here we always stay here when we’re up in Llandudno would recommend anyone to stay here
Pros:

Right in the heart of town and the staff are lovely

2026-05-21 via Nuitee
O
Oleksandra couple pl
10
Beautiful city
Pros:

Very nice clean hotel room and very nice stuff

2026-05-21 via Nuitee
P
Paul solo_traveller gb
4
No heating
Pros:

The view from the hotel was ok overlooking the Welsh mountains

Cons:

The room was tidy but there was no heating at all in the room .there was one one radiator which was turned off at all times and when we asked at reception we was told it was on a timer but it still never come on at all and the room was cold at all times .there was insufficient tea making facilities ie tea bags.
Apart from that the was worth what we paid.

2026-05-19 via Nuitee
H
Hla solo_traveller gb
9
2026-05-18 via Nuitee
J
Joanne solo_traveller gb
7
2026-05-17 via Nuitee
S
Samantha solo_traveller gb
6
2026-05-17 via Nuitee
P
Peter couple gb
7
2026-05-15 via Nuitee
P
Paul solo_traveller gb
8
Couple, 1 night stay.
Pros:

Staff were very friendly...great location.

Cons:

No car park, although there is lots of street parking available.

2026-05-15 via Nuitee
D
Daniel solo_traveller gb
10
Pros:

Very friendly staff

2026-05-14 via Nuitee
B
Badri solo_traveller de
10
2026-05-14 via Nuitee
R
Richard solo_traveller gb
7
Worth booking
Pros:

Good value hotel.

Cons:

No lift and being on the 5th floor!

2026-05-14 via Nuitee
O
Otley solo_traveller gb
10
Pros:

The location was ideal for what I needed.

Cons:

Was a tad grubby Inc hairs in the toilet and makeup on the pillows

2026-05-13 via Nuitee
K
Kim solo_traveller gb
8
2026-05-13 via Nuitee
J
John extended_group gb
8
Ok
Pros:

Cheap beer.

Cons:

No lift. Had to use stairs.

2026-05-11 via Nuitee
J
Jill solo_traveller gb
6
Fine as a budget stay.
Pros:

The room was bright and large and would comfortably accommodate three people.
The girl on reception was friendly and street parking available

Cons:

My room was a good few flights up with no lift. The public area and parts of the room grubby. The mattress felt old and lumpy. Very loud plumbing when loo flushed.

2026-05-11 via Nuitee
S
Sonja Sylvia solo_traveller de
5
Pros:

Location was perfect. Most places in Llandudno have a good location though

Cons:

It was way too cold in the room. Could not change the temperature. Discussed with the man at check in to elongate the stay for a night. He said no worries we will do it the next morning. Next morning there was a lady that told me the would need a minimum stay of two nights…

2026-05-09 via Nuitee