Crossways

Hotels
8.6 (1758 reviews)
Stocks Lane, North Wootton , Wells , GB
+44 1749 899000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good food
Cons:
Issues with room heating
Limited space in some rooms

Categories

Cleanliness
8.06
The room was clean and comfortable, but some issues like stains on the wall were noted.
Service
9.03
Staff were described as friendly, professional, and attentive throughout many reviews.
Location
9.07
The hotel is located in a beautiful country area with good views and convenient access to local attractions.
Room Quality
8.52
Rooms were mostly spacious and comfortable, but some reports mentioned issues with heating.
Amenities
8.55
Facilities were noted as great, but the lack of a pool/spa was a downside.
Value for Money
8.51
The value for the price is considered good, with decent facilities and services.
Food and Beverage
8.56
Food quality was rated highly, with excellent breakfast and dining options.
Overall Experience
8.53
Guests generally reported a very pleasant stay, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Spectacular Views and Award-Winning Dining
Crossways, located in the heart of Somerset, offers stunning views of the countryside and Somerset hills. Indulge in exquisite dining at the AA Rosette-awarded restaurant, serving dishes made from fresh, locally-sourced ingredients.

Luxurious Accommodation
Experience comfort and luxury in all rooms at Crossways, each equipped with an en suite bathroom, flat-screen TV, and tea/coffee making facilities. The inn's recent extension seamlessly blends the past with the present, providing a unique and welcoming atmosphere.

Versatile Event Hosting
Whether it's a corporate meeting, wedding party, or anniversary celebration, Crossways is the perfect venue. Host your special event surrounded by the picturesque landscapes of Somerset.

Book now to experience the charm and hospitality of Crossways in Somerset!

Important information:

For guests booking the family room, please provide the total number and ages of children staying at the property before arrival.

Please note that a valid credit card corresponding to the name on the booking is required at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Location

Guest Reviews

8.6
Based on 1758 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
M
METTA • family_with_children • gb
9
We would recommend Crossways and stay there again.
Pros:

Breakfast was exceptional. Dinner very good. The modern rooms we stayed in were very nice. When we enquired about a lost item, the staff tried to locate it and sent a timely response.

Cons:

The location is a little remote, but the accommodation, food and rooms made up for it.

2026-10-24 • via Nuitee
P
Phil • couple • gb
9
Pros:

The best venison pie and chips I’ve ever had in a hotel I think it was fabulous value

2026-10-22 • via Nuitee
D
Dale • couple • gb
8
Fantastic accommodation and lovely staff.
Pros:

Fantastic room. Beautiful food and staff were lovely

Cons:

My fault for not checking but would recommend they bought a mini fridge that could be used when needed, we have a newborn baby and I assumed there was a fridge in room ( not a criticism as I should of been prepared). Let me use the fridge at reception which was good however no access over night when I needed it but nethertheless we would return again as was beautiful and ideal for our mini break.

2026-10-19 • via Nuitee
D
Doris • couple • ch
9
Super Lage nach Wels und zum Flughafen.
Pros:

Sehr bequemes Bett und grosses Zimmer. Nettes Personal. Sauber.

Cons:

Dusche etwas eng.

2026-10-16 • via Nuitee
A
Alex • extended_group • gb
7
Generally good, with room for improvement.
Pros:

The property was clean and well-managed.

Cons:

Despite requesting a quiet room, we were situated adjacent to a stair well, which meant we could hear other guests walking up and down the stairs all night. Me and my friend both had a poor night’s sleep. He likes a firm mattress and me a soft mattress, yet both of us were tossing and turning all night.

2026-10-15 • via Nuitee
K
Kevin • couple • gb
10
Fantastic stay we would highly recommend this hotel!
Pros:

Everything was great, the customer service was second to none! The breakfast was amazing. The staff were excellent. It was our anniversary and they had left a bottle of Prosecco in the room with a happy anniversary note. The location was perfect! A wonderful stay and great value for money! We will be back for sure when we are next in the area!

Cons:

A net curtain on the main window would have allowed for better privacy as the room is opposite the main function rooms outside area.
The room would have benefited from some brighter lighting. But these two issues did not spoil a wonderful stay, they are just suggestions for slight improvement.

2026-10-13 • via Nuitee
A
Alina • couple • de
8
2026-10-12 • via Nuitee
S
Shirley • couple • gb
8
It was warm and welcoming and food was lovely
Pros:

Modern and clean

2026-10-10 • via Nuitee
C
Catherine • couple • gb
9
A lovely break with a comfortable room and friendly staff.
Pros:

Room, hotel, staff, amenities

Cons:

Pillows on bed seemed old and well-used.

2026-10-10 • via Nuitee
M
Madalyn • family_with_children • gb
1
Awful. Don't go.
Pros:

Beds terrible, rooms dirty and run down, carpet in hallways filthy. Service was terrible - ridiculously terrible. You had to get up and ask for everything, constantly. from the menu, to drinks, to order, waited over 1 hour for a burger and chips. They did not clear anyones plates between meals, you had to sit there with you dirty dishes.

Cons:

It was all awful. so dissapointed. Terrible service. Lots of staff all doing nothing and just not serving. Breeakfast, really yucky and nothing replensihed o just an empty plates of would have been breakfast. Filthy hallways, rooms and no air con.

2026-10-09 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-10-09 • via Nuitee
P
philip gerald • couple • gb
3
CAN ,T
Pros:

dirty/old carpet dust every where ,found another hotel move out midnight.

Cons:

kept to construction workers

2026-10-08 • via Nuitee
L
Ludovica • couple • nl
9
Cozy immers in a beautiful landscape
Pros:

Spacious rooms
Well furnished with comfortable beds.

2026-10-08 • via Nuitee
L
Lucy • family_with_children • gb
8
A super stopover location!
Pros:

Everything was very clean & comfortable. The hotel was nicely decorated and it was welcoming.

Cons:

The poached eggs were hard!

2026-10-07 • via Nuitee
C
Chats • couple • za
9
2026-09-19 • via Nuitee
V
Vlamynck • solo_traveller • be
5
Pros:

Het personeel was vriendelijk.

Cons:

Het sanitair liet te wensen over: verstopte lavabo, geen warm water,...
Lawaaierige deuren, veel lawaai s'avonds door activiteiten in de bar....
De foto's op de website niet overeenkomend met de werkelijkheid. De kamers zijn nu meer gedateerd.

2026-09-19 • via Nuitee
S
Sam • solo_traveller • gb
9
A lovely stay
Pros:

Qualify of room and bathroom was very nice. Complimentary biscuits and coffee was a nice touch.

Cleaners cleaned around messy room which was very appreciated.

Breakfast was well thought out and the views from the balcony where pleasing.

Cons:

Location was perhaps a little out of the way, once we had a better idea of the lanes it wasn't too much hassle.

2026-09-19 • via Nuitee
C
Christina • solo_traveller • gb
7
2026-09-18 • via Nuitee
J
jacob • solo_traveller • il
9
2026-09-18 • via Nuitee
L
Lorraine • couple • gb
10
Excellent find. We will return
Pros:

Everything. The staff were incredibly helpful and friendly, a real credit to the hotel.

2026-09-17 • via Nuitee