Crossways

Hotels
8.6 (1758 reviews)
Stocks Lane, North Wootton , Wells , GB
+44 1749 899000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good food
Cons:
Issues with room heating
Limited space in some rooms

Categories

Cleanliness
8.06
The room was clean and comfortable, but some issues like stains on the wall were noted.
Service
9.03
Staff were described as friendly, professional, and attentive throughout many reviews.
Location
9.07
The hotel is located in a beautiful country area with good views and convenient access to local attractions.
Room Quality
8.52
Rooms were mostly spacious and comfortable, but some reports mentioned issues with heating.
Amenities
8.55
Facilities were noted as great, but the lack of a pool/spa was a downside.
Value for Money
8.51
The value for the price is considered good, with decent facilities and services.
Food and Beverage
8.56
Food quality was rated highly, with excellent breakfast and dining options.
Overall Experience
8.53
Guests generally reported a very pleasant stay, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Spectacular Views and Award-Winning Dining
Crossways, located in the heart of Somerset, offers stunning views of the countryside and Somerset hills. Indulge in exquisite dining at the AA Rosette-awarded restaurant, serving dishes made from fresh, locally-sourced ingredients.

Luxurious Accommodation
Experience comfort and luxury in all rooms at Crossways, each equipped with an en suite bathroom, flat-screen TV, and tea/coffee making facilities. The inn's recent extension seamlessly blends the past with the present, providing a unique and welcoming atmosphere.

Versatile Event Hosting
Whether it's a corporate meeting, wedding party, or anniversary celebration, Crossways is the perfect venue. Host your special event surrounded by the picturesque landscapes of Somerset.

Book now to experience the charm and hospitality of Crossways in Somerset!

Important information:

For guests booking the family room, please provide the total number and ages of children staying at the property before arrival.

Please note that a valid credit card corresponding to the name on the booking is required at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Location

Guest Reviews

8.6
Based on 1758 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
S
Sam • solo_traveller • gb
9
A lovely stay
Pros:

Qualify of room and bathroom was very nice. Complimentary biscuits and coffee was a nice touch.

Cleaners cleaned around messy room which was very appreciated.

Breakfast was well thought out and the views from the balcony where pleasing.

Cons:

Location was perhaps a little out of the way, once we had a better idea of the lanes it wasn't too much hassle.

2026-09-19 • via Nuitee
V
Vlamynck • solo_traveller • be
5
Pros:

Het personeel was vriendelijk.

Cons:

Het sanitair liet te wensen over: verstopte lavabo, geen warm water,...
Lawaaierige deuren, veel lawaai s'avonds door activiteiten in de bar....
De foto's op de website niet overeenkomend met de werkelijkheid. De kamers zijn nu meer gedateerd.

2026-09-19 • via Nuitee
C
Chats • couple • za
9
2026-09-19 • via Nuitee
J
jacob • solo_traveller • il
9
2026-09-18 • via Nuitee
C
Christina • solo_traveller • gb
7
2026-09-18 • via Nuitee
D
Davidson • couple • gb
10
2026-09-17 • via Nuitee
O
osnat • couple • il
8
המיקום טוב, נוח עם רכב, הנוף מקסים והמלון נעים.
Cons:

ארוחת הבוקר פחות התאימה לנו, אפשרות מצומצמת, אין ירקות

2026-09-17 • via Nuitee
L
Lorraine • couple • gb
10
Excellent find. We will return
Pros:

Everything. The staff were incredibly helpful and friendly, a real credit to the hotel.

2026-09-17 • via Nuitee
L
Lorraine • couple • gb
10
A wonderful hotel. We will return.
Pros:

The staff were amazing. Do friendly and couldn’t do enough for you. They helped to make my birthday special. Thank you

Cons:

Loved the whole place.

2026-09-17 • via Nuitee
R
Roxane • couple • gb
7
Enjoyable but with some caveats
Pros:

Once we were moved after the first night we had a very pleasant room

Cons:

We were originally allocated a room which did not meet the description we had booked. We were however moved the following day and the staff were extremely helpful.
There was a wedding at the hotel and we were not informed that there would be noise until midnight until it was too late to cancel.

2026-09-15 • via Nuitee
A
Alistair • solo_traveller • gb
10
Simply marvellous
Pros:

Wonderful staff, great food, clean and well-appointed room with a great shower and very comfy bed.
Very different from when I last stayed there 20years ago when it was just a country pub with a few basic rooms. Not sure when it was redeveloped but they've done an excellent job and I'd definitely stay again in the future.

2026-09-14 • via Nuitee
R
Ramsey • solo_traveller • gb
10
2026-09-14 • via Nuitee
D
David • extended_group • gb
9
We were a group of 7 and it was an ideal base for exploring
Pros:

Location for exploring the area . Very helpful staff. Good value restaurant

Cons:

When I first got in my room there was a slight smell of smoking. In the waste paper bin there were a couple of empty vaping capsules

2026-09-12 • via Nuitee
L
Lukasz • solo_traveller • gb
9
Pros:

Cleanliness and facilities were good.

Cons:

Unsure.

2026-09-12 • via Nuitee
A
Allan • solo_traveller • nz
8
2026-09-09 • via Nuitee
A
Arianee • family_with_children • mx
5
I would not pick the Crossways for another stay.
Pros:

The location is a beautiful hillside with great views. The social area of the property are very well designed and taken care of.

Cons:

In contrast. The room was not really clean. Cobwebs in several places. The remnants of smashed mosquitoes on the walls. They do provide a fan but in hot summer days it is not enough cooling to sleep well. The Inn is an event venue where people stay overnight so there was noise both nights until past midnight. Slamming of doors and conversations in the hallway clearly audible through thin walls.

2026-09-08 • via Nuitee
J
John N • couple • gb
9
Enjoyable stay. Staff were a credit to the hotel and we will 100% stay again later in the year.
Pros:

We booked a four poster room which was really spacious with a comfortable King sized bed. Bathroom had a spa bath seperate and rainshower, Hotel was clean and staff were excellent.
We had Breakfast both mornings and it was perfect, Good selection of continental with hot food cooked to order from a varied menu selection hot and tasty with quallity ingredients.
We also dined in evening and again food and staff excellent. Bar and food prices were about average for a hotel.

Cons:

Can find fault with anything if pushed, couple tiles craked on bathroom floor, am sure these will soon be fixed. Room was a little hot but fans were provided in room so no issue.
Overall a really good hotel that other places could learna lot from.

2026-09-05 • via Nuitee
N
Natasha • couple • gb
10
2026-09-04 • via Nuitee
J
John • couple • gb
8
Nice hotel with restaurant serving good breakfast and plenty of choices for an evening meal.
Pros:

Friendly staff. Good sized bedroom. Welcome 'walk in' shower.

Cons:

It would have been nice to have had a fridge in the room. There was enough space for one.

2026-09-02 • via Nuitee
D
David • couple • gb
2
look elsewhere if you want value for money
Pros:

Nice location , but builders ruined this

Cons:

Very poor service from management
Room not clean
Bed poor and springs starting to protrude - catch your leg when getting in / out
Dodgy fans as no air con
Getting dated / worn out ( wife thought it looked like an old peoples home when we arrived )

2026-09-01 • via Nuitee