Hilton Garden Inn Toronto/Brampton

Hotels
•
Hilton Garden Inn
8.4 (802 reviews)
2648 Steeles Avenue East , Brampton , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location next to the International Centre
Friendly and helpful staff
Clean facilities and pleasant atmosphere
Cons:
Issues with room cleanliness and maintenance
Restaurant closed on weekends
Rooms appeared dated and had minor issues

Categories

Cleanliness
7.79
Reported issues with room cleanliness such as hair on bedsheets and dirt in drawers.
Service
9.26
Staff were described as very nice and accommodating throughout the reviews.
Location
8.8
Many reviews highlighted the convenient location to the International Centre.
Room Quality
7.75
Issues reported with the rooms being dated and some maintenance problems.
Amenities
8.28
Facilities were clean and provided needed amenities like microwaves and breakfast availability.
Value for Money
8.74
General sentiment of good value for the money based on overall amenities and service.
Food and Beverage
7.79
Restaurant closure on weekends and lack of dairy-free options noted as drawbacks.
Overall Experience
8.76
Positive experiences particularly highlighted by guests in terms of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:24

Property Description

Modern Rooms with Amenities
Each room at Brampton Hilton Garden Inn offers a 37-inch flat-screen TV, microwave, small fridge, and coffee maker. Enjoy the comfort of cable TV, a large work desk, and warm decor with dark wood furniture.

Leisure and Business Facilities
Relax in the indoor salt-water pool or stay active in the Precor fitness center. Need to work? Utilize the fully-equipped business center. During summer, unwind on the outdoor patio.

Dining Options
Indulge in freshly prepared meals at the Garden Grill Restaurant for breakfast, lunch, and dinner. Have a drink at the Pavilion Bar and Lounge, or grab snacks anytime at the Pantry market.

Experience convenience and comfort at Brampton Hilton Garden Inn. Book your stay now for a memorable visit.

Important information:

Upon check-in photo identification and credit card is required. Please note that we do not accept cash, debit, prepaid credit card or debit credit card upon check-in.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

Groups: When booking more than 2 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 802 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.76
M
Marie-Claude • couple • ca
10
2026-05-30 • via Nuitee
A
Angelina • couple • us
8
2026-05-22 • via Nuitee
R
Razwan • couple • ca
10
2026-05-16 • via Nuitee
A
Amy • family_with_children • ca
8
2026-05-02 • via Nuitee
G
Gordon • solo_traveller • ca
10
Ronaldo and Ravnett has been great as always
2026-04-30 • via Nuitee
C
Cece • solo_traveller • ca
10
2026-04-30 • via Nuitee
G
Gargi • couple • ca
10
2026-04-27 • via Nuitee
L
Lauren • couple • ca
8
2026-04-23 • via Nuitee
C
Christine • family_with_children • ca
8
2026-04-22 • via Nuitee
F
Faridoon • solo_traveller • ca
9
2026-04-20 • via Nuitee
M
Makol • solo_traveller • es
1
Rude Staff and unreasonable deposit policy.
Pros:

Room was decent size.

Cons:

Their deposit policy is very bad. They charged me 300 dollars for deposit which is unusually high. Its just bad practice..
Location is also very inconvenient. dont bother if you dont have a car.

2026-04-17 • via Nuitee
M
Maleeha • solo_traveller • ca
5
Pros:

Convenient location, overnight staff was great.

Cons:

Dusty sheets and dust on the table top on the right side of bed, carpet was not clean, the Keurig has old coffee stains and the tray holding the Keurig had leftover coffee/something brown debris.

2026-04-13 • via Nuitee
M
maurice • couple • ca
10
excellent
Pros:

la chambre

Cons:

déjeuner le forfait ne te donne pas le choix des oeufs.

2026-04-13 • via Nuitee
S
somal • extended_group • ca
1
I have to wait around 1 and half hours on reception because of not having credit card
Pros:

Nothing

Cons:

Very rude staff

2026-04-08 • via Nuitee
9
900satvinders • Family • Mumbai, Maharashtra
2
Disappointing Stay – Outdated Rooms and Poor Service
Pros:

I had a very disappointing experience at the Hilton Garden Inn, especially considering the price and brand reputation.

The TV software was shockingly outdated—like something from the 90s—with no support for Netflix, YouTube, or any modern streaming options. When you’re traveling with kids, this becomes a major inconvenience. We checked in expecting a comfortable stay, but instead found issues like stains and outdated in-room features right away.

What made it worse is that, as customers, we rely on the Hilton brand and expect a certain standard. We shouldn’t have to check every small detail ourselves.

The service experience was even more disappointing. When I requested cutlery, I was asked to come down to reception because there was no staff available to deliver it—and I was given plastic cutlery. The next day, when I asked again, I received only one plate and takeaway boxes. Only after expressing frustration was I offered ceramic plates, and even then I was told to “handle them with care.” As a Hilton member, this felt quite embarrassing and unprofessional.

Another issue was basic amenities. Complimentary water bottles, which are usually expected at check-in, were only offered later after I raised concerns—and by then, it didn’t matter.

I was told that my concerns would be escalated to a manager, but at checkout there was no acknowledgment—no apology, no thanks, and no request for feedback. That lack of basic customer service was very disappointing.

For over $450 for a two-night stay, this was far from a premium experience. I’ve received much better service at lower-priced hotels.

Overall, I would not recommend this property and would not stay here again. Hilton really needs to improve both service standards and staff training at this location.

2026-04-05 • via Tripadvisor
J
Julien • couple • ca
10
2026-04-05 • via Nuitee
D
Daniel • couple • ca
10
You won't regret it
Pros:

Communication

Cons:

Excellent 10/10

2026-03-29 • via Nuitee
M
Mary Ray • couple • ca
10
2026-03-24 • via Nuitee
F
Fiona • couple • ca
6
2026-03-23 • via Nuitee
B
B5154QFsk • Solo travel
10
another great stay, is this my favorite hotel?
Pros:

I have visited a handful of times and amazingly it gets even better than a few years back. Likely the STAFF is the best feature, and even with some changes I found Manpreet and Asha and Maria ready to assist in all situations. I still love the food and the comfortable rooms. Free parking is appreciated and I never heard a noise problem anywhere. Such a great hotel the manager should congratulate himself but he is too busy running around making sure every guest is completely satisfied and he deserves TOP MARKS Sandra K

2026-03-20 • via Tripadvisor