Harbour Hotel & Spa Guildford

Hotels
8.2 (4035 reviews)
3 Alexandra Terrace High Street , Guildford , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Delicious food
Cons:
Noisy nightlife
Room ventilation issues
Additional amenities have extra costs

Categories

Cleanliness
7.66
Reported stale smell in rooms and dark bathroom decor.
Service
9.13
Service was highly praised by multiple reviewers, especially staff members.
Location
8.67
Conveniently situated at Guildford High St but noisy nightlife noted.
Room Quality
7.62
Decor and amenities in rooms described as lacking and uncomfortable.
Amenities
8.15
Self-service breakfast was decent, though extra facilities come at a cost.
Value for Money
7.11
High room price with charges for additional amenities noted.
Food and Beverage
9.16
Food quality, especially during events, received high praise.
Overall Experience
8.13
Mixed feelings due to noise but overall positive service and food experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:08

Property Description

Luxurious Spa Facilities

Indulge in relaxation at the hotel's spa with a gymnasium, indoor swimming pool, stone oven sauna, aromatic crystal steam room, and relaxation room available for an extra charge.

Gourmet Dining Experience

Savor a variety of menus at The Restaurant, offering breakfast, brunch, lunch, afternoon tea, and dinner options. Unwind with fantastic cocktails and well-chosen wines at the restaurant's bar.

Convenient Location

Located in Guildford town center, explore nearby attractions such as Guildford House Gallery and the Yvonne Arnaud Theatre. With Guildford Rail Station just a 15-minute walk away, Central London is easily accessible within 40 minutes.

Experience luxury, dining, and convenience at Harbour Hotel Guildford. Book now for an unforgettable stay.

Important information:

When booking more than 5 rooms, a non-refundable deposit is required at the time of booking. The deposit requested is 50% of the total stay, the balance payment is required 28 days prior to arrival.

All guests are required to provide a government issued photo ID at check-in. A credit card pre-authorization or cash deposit are required upon arrival.

Guests can access the hotel's spa facilities which include a gym, an indoor swimming pool, a stone oven sauna, an aromatic crystal steam room and a relaxation room for GBP 10 per person per hour.

Minimum age is 18 to use the Gym or Spa. Treatments are available to anyone over the age of 18.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 4035 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 9.16
Overall Experience: 8.13
R
Ruth couple gb
3
Not value for money - extra charges added
Pros:

Proximity to Guildford town centre

Cons:

Not value for money in my modest opinion.
Expensive end for what’s on offer.
£18 to park in hotel car park
£10 extra charge to use very small pool in modest spa area
I was asked if I wanted to pay to upgrade to a superior room and add in breakfast - I would have booked these if I’d wanted them.
It was an ok stay but I left feeling ripped off.

2026-06-20 via Nuitee
E
Emma extended_group gb
10
2026-06-17 via Nuitee
C
Conrad solo_traveller us
7
Great location, bedroom dated
Pros:

Great lobby and location.

Cons:

The room I was given felt like a tired room at the Crown Plaza, small shower, no coffee or tea making facility, frosted bedroom window.
On another note, very hard to find the lift area, limited signage in the bedroom corridor.
I’ve stayed at the Harbour Hotel Richmond before, superior rooms and decor.

2026-06-16 via Nuitee
Z
Zee couple gb
10
2026-06-16 via Nuitee
T
Tourist00378266395 Couples
10
Harbour hotel: positive experience
Pros:

We had a fantastic experience at Harbour Hotel, thanks to David on reception.

From the moment we arrived, David was incredibly friendly, welcoming, and bubbly. He talked us through the check-in process clearly, explained breakfast times, and answered all of our questions with a smile.

He made us feel very comfortable and valued as guests throughout our arrival. As returning customers, he took the time to ask about the occasion for our stay and very kindly upgraded our room, which was a lovely surprise and greatly appreciated.

David’s positive attitude and excellent customer service really made a difference to our stay. He is a real credit to the hotel, and experiences like this are exactly why we keep coming back.

We will definitely be staying here again. Thank you, David!

2026-06-15 via Tripadvisor
Y
Yanuka couple gb
10
2026-06-15 via Nuitee
A
Alice solo_traveller gb
7
Could have been better
Pros:

Great property

Cons:

This is my second stay at the hotel. I booked a double room that was smaller than I received on my first visit. The room had been recently painted, so my stay was not enjoyable as I was breathing in pain fumes. I am asthmatic and was wheezing as a result. I did not fully enjoy my stay. That being said it is a good hotel.

2026-06-15 via Nuitee
L
lara couple gb
9
2026-06-15 via Nuitee
D
DC2122014 Couples London, England
10
Superb service!
Pros:

David at reception was so friendly and helpful, arranging taxis, making recommendations and even offering to install a fridge in our room! Long bar restaurant was delicious. Myles hosted us beautifully.

2026-06-14 via Tripadvisor
J
John solo_traveller gb
10
Pros:

Everything was great

Cons:

Loved everything

2026-06-14 via Nuitee
P
Pauline extended_group gb
10
Really enjoyed our stay. Food was really good. Parking facilities on site and also an outdoor swimming pool to enjoy. Wo
Pros:

Beautiful airy reception restaurant and bar. It is in an ideal location for the town just a few steps away.

2026-06-14 via Nuitee
M
michael couple gb
8
Convenient for stop over
Pros:

Convenient location
good breakfast
good communication
Room basic but clean and comfortable

Cons:

No usb chargers in room
refreshment tray basic
Furniture slightly worn

2026-06-14 via Nuitee
A
Alice couple gb
10
Room was great and super comfortable bed. The staff were so helpful making the experience superb
2026-06-14 via Nuitee
T
Tracy couple gb
10
Pros:

A lovely relaxing stay . Our second time staying with our daughter at drama school . Lovely comfortable be in a standard double room .

2026-06-14 via Nuitee
A
Ash couple gb
8
2026-06-14 via Nuitee
K
Kevin couple gb
9
2026-06-13 via Nuitee
R
rafael solo_traveller gb
10
I will be 100% going back
Pros:

Not going to lie it was a lovely place for my first time going to a hotel

Cons:

The spar, food, room

2026-06-13 via Nuitee
M
Michael couple gb
7
Consistently great place to stay in Guildford
Pros:

Location
Bar
Staff

2026-06-13 via Nuitee
W
waite couple fr
9
It lifted to exoectations!😀
2026-06-12 via Nuitee
F
Fintan couple ie
9
2026-06-11 via Nuitee