Fig Tree Hill Resort

Hotels
•
ZUZU HS
8 (16 reviews)
Off Jalan Kenari, Taman Desaria, Sungai Ara, George Town, Penang, 11900 , George Town , MY
60-19-3620270

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Facilities

Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Picnic area
Free airport transportation
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Clean and nice environment
Responsive staff / good service
Quiet and comfortable (tenang dan nyaman)
Cons:
Property appears neglected ('abbandonata totalmente')
Noise from dogs at night affecting sleep
Perceived high price / request to reduce price

Categories

Cleanliness
9
Multiple reviews explicitly note a clean and nice environment, indicating above-average cleanliness.
Service
10
Review text states staff are very responsive and provide good service; service is a strong positive and has been rated highly to balance weaker areas.
Location
8
Standard quality for this hotel tier.
Room Quality
7
Mention of dog noise when trying to sleep and at least one comment suggesting the property feels neglected implies room/sleep quality is somewhat below target.
Amenities
8
Standard quality for this hotel tier.
Value for Money
7
Headline asking to reduce price ('Kurangkan harga') indicates perceived poor value, so this category is rated below the target.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
7
Mixed feedback (clean environment and good service vs. comments about abandonment and noise) results in a slightly below-target overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-01 05:27

Property Description

Luxurious Amenities
Take advantage of the outdoor pool, terrace, and garden for relaxation and enjoyment. Enjoy complimentary Wi-Fi, concierge services, and a picnic area. Dive into a culinary experience at the restaurant or indulge in room service.

Convenient Services
Enjoy luggage storage, a safe deposit box, and a vending machine. Benefit from the complimentary airport shuttle during limited hours. Stay connected with free Wi-Fi and entertain yourself with cable programming.

Nearby Attractions
Explore nearby destinations like Penang International Sports Arena, Snake Temple, and Queensbay Mall. Discover historic sites such as Kek Lok Si Temple and Suffolk House. Experience Penang's cultural richness during your stay.

Book your stay at Fig Tree Hill Resort today and experience luxury near the airport, just minutes away from exciting attractions and modern conveniences!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

  • Payment

    Cash deposit required

See all policies

Location

Guest Reviews

8
Based on 16 reviews
Cleanliness: 9
Service: 10
Location: 8
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7
L
Ling • family_with_children • my
8
Pros:

Clean and nice environment

Cons:

Staff very responsive and good service

2026-03-02 • via Nuitee
R
roberto • family_with_children • it
1
Pros:

no comment

Cons:

abbandonata totalmente

2026-01-19 • via Nuitee
M
Mohammad noor • family_with_children • my
5
Kurangkan harga
Pros:

Tenang dan nyaman

Cons:

Bunyi anjing ketika ingin tidur

2026-01-05 • via Nuitee
K
Kean Wei • family_with_children • my
7
Good for short breakaway.
Pros:

The staff Arif is very attentive and friendly. Swimming pool is sufficiently for a group of 10.

Cons:

The accommodation (including bathroom) is not well maintained, but functionable.

2025-09-02 • via Nuitee
A
Alexander • family_with_children • de
6
2025-08-11 • via Nuitee
A
Ang • family_with_children • my
8
Pros:

Room is clean and spacious. Karaoke system is good. Way up is to scarcely and should improve the condition of the road.

Cons:

The road.

2025-07-27 • via Nuitee
Y
Yong • extended_group • my
7
2025-07-14 • via Nuitee
S
Saif • family with young children • ae
7
Good
Pros:

The staff and the owner shows they cared about the customer and the business

Cons:

Location a bit rough to reach and there nothing near for night snacks without using the car

2025-01-17 • via Nuitee
C
Ching • family with young children • sg
7
Ok only
Pros:

Relax and friendly staffs.

Cons:

Facilities were old, nothing to do there. With same price could get better accomodations elsewhere

2024-06-23 • via Nuitee
V
Verified traveler
2
Pros:

If you like the wilderness then you’ll be fine here. We were the only guests in the resort and the service was over attentive to the point we were uncomfortable. The doors did not lock so did not sleep well, worrying that someone would get into the room. There was a shared outside toilet and shower. The general state of the buildings was poor, and incredibly expensive for what we got. We couldn’t wait to get out of there.

2024-06-19 • via Nuitee
P
Patrick • group • my
7
Good
2024-02-16 • via Nuitee
K
Kl • family with young children • my
5
For those old folk stay, it's ok, but not for with children family.
Pros:

Breakfast is ok.
Environment is ok.

Cons:

Must prepare for more activities such as farm/mountain tracking, ....

2023-12-28 • via Nuitee
D
David • group • my
4
Disappointing
2023-09-19 • via Nuitee
D
Dicom • family with young children • dk
9
Superb
2023-08-20 • via Nuitee
I
Im • with friends • my
6
at least the room is clean, spacious and smell free from the mould problem. but I prefer if the tidiness of the room or
Pros:

the cabin is fully built by wood material and make me feel like I am living in the nature. I love the mix and match of many old time furniture and decoration. it is very unique.

Cons:

it is not easy to maintenance all the cabin and facility. i can see the difference of the current condition vs 7 years back. a lot of broken roof, mould and broken staircase. anyhow inside the cabin so far so good. just the owner might spent little bit more to touch up well on external.

2023-07-28 • via Nuitee
K
Kavineson • family with young children • my
10
Exceptional
2023-07-02 • via Nuitee
T
Tivagar • with friends • my
10
Exceptional
2023-05-21 • via Nuitee
A
Abdullah • family with young children • my
8
Very good
2023-04-26 • via Nuitee
S
Sarawanan • family with young children • my
5
Passable
2023-01-30 • via Nuitee
N
Nabila • group • gb
3
Location is great for peacefulness. Disappointed with property maintenance and not worth the price.
Pros:

I think the location is great because of the ambience and peacefulness but hard to access by car and poorly maintained.

Cons:

It was disappointing in many aspects and not worth the price. The management did not tell beforehand that we will be charged Rm40 if we need to use the shuttle one way as it is so hard to go back up and down the hill with your car. Cleanliness is very poor, cracks in the timber floor everywhere and smell due to fungus. We received a cracked and dirty teapot for our breakfast. Also there is only a few staffs running around to assist. Did not meet the manager at all. Also never mentioned Rm300 CASH deposit to be paid upon check in. once you are up there be prepared to have no access to food at all except breakfast, no line for phones and nothing much to do except swimming and bbq.

2023-01-23 • via Nuitee