ORIENTAL HOTEL UNIVERSAL CITY

Hotels
8.6 (4033 reviews)
Konohana-ku Shimaya 6-2-78 , Osaka , jp

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Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Internet access

Review Highlights

Pros:
Convenient location
Excellent food and beverage options
Friendly and helpful staff
Cons:
Issues with check-in process
Some room quality concerns

Categories

Cleanliness
8.58
Facilities were clean and well-maintained, as noted in positive reviews.
Service
8.85
Staff were polite and responsive, providing good service. However, some issues with check-in negatively impacted the experience.
Location
9.09
Hotel's proximity to USJ was highly praised, making it very convenient for guests.
Room Quality
7.54
Some complaints about hard beds and the lack of dressers and closets.
Amenities
9.07
Amenities including free snacks and drinks were highly appreciated.
Value for Money
8.23
While some guests felt the prices were high, many felt they received good value for the included amenities.
Food and Beverage
8.98
Breakfast and snacks were frequently highlighted as excellent.
Overall Experience
8.45
Overall the experience was positive, but specific incidents led to some dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:16

Property Description

Luxurious Accommodations
Experience comfort and elegance at ORIENTAL HOTEL UNIVERSAL CITY. Our 4-star hotel offers air-conditioned rooms with modern amenities, including free WiFi and a coffee machine. Relax in style with a flat-screen TV and complimentary toiletries.

Convenient Location
Located in the vibrant Osaka Bay district, our hotel is just a stone's throw away from popular attractions like Universal Studios Japan and Tempozan Ferris Wheel. Explore the city with ease, knowing that Wiste Mall and Isoji Central Park are nearby.

Exceptional Service
Our dedicated staff is here to ensure your stay is memorable. From the 24-hour front desk assistance to the availability of private parking, we strive to cater to all your needs seamlessly.

Book your stay at ORIENTAL HOTEL UNIVERSAL CITY for a truly unforgettable experience in Osaka.

Important information:

Please note that children 4 to 6 years old need to pay additional 1000JPY per person for breakfast.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

8.6
Based on 4033 reviews
Cleanliness: 8.58
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.23
Food and Beverage: 8.98
Overall Experience: 8.45
T
Timur • solo_traveller • uz
10
2026-05-30 • via Nuitee
M
Marlene Ramírez • solo_traveller • mx
10
Pros:

El personal es sumamente amable

2026-05-30 • via Nuitee
A
Anne • family_with_children • dk
9
Pros:

Very nice breakfast.

2026-05-30 • via Nuitee
T
Timur • solo_traveller • uz
10
2026-05-30 • via Nuitee
J
Janire • family_with_children • es
10
2026-05-29 • via Nuitee
白摸摸 • solo_traveller • tw
10
Pros:

地點絕佳，房內備品俱全，甚至還有折疊桌椅可以使用，進房前退房後都能寄放行李，房客還有下午茶可以吃，超讚！

2026-05-29 • via Nuitee
J
Julia • family_with_children • de
9
2026-05-29 • via Nuitee
H
HIROTO • couple • jp
10
2026-05-29 • via Nuitee
M
Matthew • solo_traveller • gb
10
AMAZING
Pros:

Everything

Cons:

Nothing

2026-05-29 • via Nuitee
E
eriko • extended_group • jp
5
ユニバーサルが近くて便利
Pros:

家族で一部屋に泊まれた事

Cons:

食事があまり美味しくなかった

2026-05-28 • via Nuitee
W
Warren • couple • us
10
Met every expectation and more
Pros:

Location and friendly staff

Cons:

N/A

2026-05-28 • via Nuitee
C
Claudia • family_with_children • at
10
Top!
Pros:

Von A bis Z ein tolles Hotel! Wenige Minuten zu Fuß zum Eingang der Universal Studios! Das Zimmer war sehr geräumig. Wie bekamen Gutscheine für Hot Dogs im Hotelrestaurant, wo es auch gratis Getränke, Eis und Pancakes gab! Top Service! Jederzeit wieder!

2026-05-28 • via Nuitee
D
Declan • solo_traveller • gb
7
Close to Universal Studios
Pros:

Very close to Universal Studios so easy to get to the park early. Free evening snacks were a nice surprise. Free lockable luggage storage in the hotel was an excellent bonus.

2026-05-28 • via Nuitee
H
Hinanui • solo_traveller • pf
10
2026-05-28 • via Nuitee
K
Kawashima • couple • jp
10
2026-05-28 • via Nuitee
V
Vouriot Florian • solo_traveller • fr
10
2026-05-27 • via Nuitee
仁美 • family_with_children • jp
10
2026-05-27 • via Nuitee
M
Marco • extended_group • it
9
Hotel per famiglie a fianco agli Universal Studios Japan.
Pros:

Hotel con camere decisamente più grandi rispetto alla media. Per me questo è già un plus. Molto pulito ovunque e buona colazione (anche con frutta). Appena fuori dall’hotel ci sono gli Universal Studios Japan ed un’infinità di ristoranti a tema (compreso l’Hard Rock Cafè).

Cons:

Nonostante fosse comodissimo alla metro (forse 50 metri dalla stazione), c’era solo una linea e talvolta per arrivare in centro (Osaka Station) bisognava cambiare a Nishikujō.

2026-05-25 • via Nuitee
D
Deborah • solo_traveller • au
9
Pros:

Close to Universal theme park and eating places.
Great breakfast lots options
Very clean
Close to train station too

Cons:

The pillows were extremely uncomfortable

2026-05-25 • via Nuitee
C
Chia Shun • family_with_children • tw
10
2026-05-24 • via Nuitee