ORIENTAL HOTEL UNIVERSAL CITY

Hotels
8.6 (4141 reviews)
Konohana-ku Shimaya 6-2-78 , Osaka , jp
+81 6-6460-0811

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Convenient location
Excellent food and beverage options
Friendly and helpful staff
Cons:
Issues with check-in process
Some room quality concerns

Categories

Cleanliness
8.58
Facilities were clean and well-maintained, as noted in positive reviews.
Service
8.85
Staff were polite and responsive, providing good service. However, some issues with check-in negatively impacted the experience.
Location
9.09
Hotel's proximity to USJ was highly praised, making it very convenient for guests.
Room Quality
7.54
Some complaints about hard beds and the lack of dressers and closets.
Amenities
9.07
Amenities including free snacks and drinks were highly appreciated.
Value for Money
8.23
While some guests felt the prices were high, many felt they received good value for the included amenities.
Food and Beverage
8.98
Breakfast and snacks were frequently highlighted as excellent.
Overall Experience
8.45
Overall the experience was positive, but specific incidents led to some dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:16

Property Description

Luxurious Accommodations
Experience comfort and elegance at ORIENTAL HOTEL UNIVERSAL CITY. Our 4-star hotel offers air-conditioned rooms with modern amenities, including free WiFi and a coffee machine. Relax in style with a flat-screen TV and complimentary toiletries.

Convenient Location
Located in the vibrant Osaka Bay district, our hotel is just a stone's throw away from popular attractions like Universal Studios Japan and Tempozan Ferris Wheel. Explore the city with ease, knowing that Wiste Mall and Isoji Central Park are nearby.

Exceptional Service
Our dedicated staff is here to ensure your stay is memorable. From the 24-hour front desk assistance to the availability of private parking, we strive to cater to all your needs seamlessly.

Book your stay at ORIENTAL HOTEL UNIVERSAL CITY for a truly unforgettable experience in Osaka.

Important information:

Please note that children 4 to 6 years old need to pay additional 1000JPY per person for breakfast.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

8.6
Based on 4141 reviews
Cleanliness: 8.58
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.23
Food and Beverage: 8.98
Overall Experience: 8.45
L
Laura • solo_traveller • jp
10
Loistava sijainti
Pros:

Hotelli oli todella lähellä Universal huvipuistoa. Huoneet olivat mukavat ja siistit. Hotelli sijaitsee kävelykadulla joka on täynnä ravintoloita ja kauppoja. Lähellä on myös laituri, josta pääsee joen toiselle puolelle suoraan Osakan akvaarioon. Tulemme tähän hotelliin uudestaan!

Cons:

-

2026-07-25 • via Nuitee
A
Arne • family_with_children • no
9
Flott beligenhet da det var Universal som var målet med oppholdet i Osaka.
2026-07-24 • via Nuitee
M
Mathilde • solo_traveller • fr
10
2026-07-24 • via Nuitee
T
TOMOYO • family_with_children • jp
10
2026-07-24 • via Nuitee
C
Chia Chen • family_with_children • tw
10
家人非常滿意
Pros:

各方面

Cons:

沒有

2026-07-24 • via Nuitee
I
Iuliia • family_with_children • ae
10
Pros:

Прекрасный отель. Сервис, персонал, чистота, все продумано. Завтраки прекрасные. Дальше мы поехали в Киото и поняли что уже скучаем

Cons:

Нет такого

2026-07-24 • via Nuitee
J
Jonathan Gotesdiner • solo_traveller • il
10
Pros:

The hotel and the staff were awesome.
The location made it super easy to go and enjoy the park.

Cons:

Nothing comes to mind

2026-07-23 • via Nuitee
S
SHIQI • couple • cn
5
2026-07-23 • via Nuitee
S
Shunya • solo_traveller • jp
5
2026-07-22 • via Nuitee
E
Elin • family_with_children • se
8
Hotell med utmärkt läge
Pros:

Bra läge nära Universal studios. Skön AC. Bra med kylskåp på rummet.

Cons:

Lite tråkigt att de inte har vegetariskt alternativ till korv med bröd.

2026-07-22 • via Nuitee
E
Emily • family_with_children • us
8
Location perfect
Pros:

Location can’t be beat! Complimentary snacks were a nice touch. We tried the ice cream and beverages.

We went to the aquarium after we checked out. It was a quick ten minute walk from the hotel to the boat

Cons:

A little outdated property

2026-07-22 • via Nuitee
K
Katrin • solo_traveller • at
9
Pros:

Die Lage zu den Universal Studios ist unschlagbar. Live Cooking beim Frühstück u.a. Mini Burger.

Cons:

Der fehlende Kasten und auch keine Ablagemöglichkeiten im Zimmer.

2026-07-21 • via Nuitee
H
harumi • family_with_children • jp
8
また泊まりたい
2026-07-21 • via Nuitee
V
Victor Yang • family_with_children • tw
8
Cons:

早餐算是普通，小孩幾乎沒吃

2026-07-20 • via Nuitee
Y
Yu Pei • solo_traveller • tw
10
Pros:

客房乾淨，舒服，整體非常舒適，離環球影城非常近，吃東西也很方便

Cons:

沒有

2026-07-20 • via Nuitee
E
Eily • extended_group • jp
9
Agradavel, confortavel e Perfeito !
Pros:

A Localizaçao é perfeita.
O quarto super confortavel e Bonito, com muitas tomadas type C ....
Os Amenity eram luxuosos ,

Cons:

ter adicionado o Lounge na reserva e nao poder ter usufruído, devido o horário tardio do check-in !

2026-07-20 • via Nuitee
A
Amanda • solo_traveller • au
8
Pros:

Amazing location, loved how close it was, located inside Universal City. My kids absolutely lived the free afternoon pancake buffet and the foot massagers in the room.

Cons:

Pillows were very uncomfortable, but consistent with Japan overall. Would be great to have smaller pillow options in the cupboard.

2026-07-19 • via Nuitee
R
Renaud • solo_traveller • fr
9
Pros:

Emplacement, propreté, qualité de la chambre

Cons:

Le check-in un peu laborieux (le check-in informatique a pris du temps car l'outil a été un peu capricieux pour un passeport) et même s’il a fini par fonctionner, il a fallu refaire l'étape une fois arrivés à l’hôtel. Rien de grave mais petite perte de temps.

2026-07-19 • via Nuitee
L
Luis • solo_traveller • br
10
2026-07-19 • via Nuitee
C
Chia Chiu • solo_traveller • tw
5
Pros:

只有便利性而已

2026-07-19 • via Nuitee