citizenM Kuala Lumpur

Hotels
•
CitizenM
9.4 (3476 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my
+60392126340

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3476 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
G
Grgldn • solo_traveller • fr
8
Great hotel
Pros:

-Friendly and helpful staff
-Rooms are well designed, minimalistic yet very well equipped (note: Type G power outlets + USB)
-Comfortable bedding
-Smart light system, remote control of the AC and TV
-Good breakfast buffet
-Central location

Cons:

During my last stay, the room door was not locking well and needed to be pushed hard to open. Also, I didn't have the time to warn the staff but the safety box didn't lock. Other than that, no problem.

2026-07-04 • via Nuitee
S
Suhana • solo_traveller • my
10
very comfortable, feels futuristic too
Pros:

the location was amazing, its right in the center of KL

Cons:

i wish theres pool & gym

2026-07-04 • via Nuitee
C
Claudio • couple • it
8
2026-07-03 • via Nuitee
C
Claudio • couple • it
9
2026-07-03 • via Nuitee
مناير • solo_traveller • kw
10
2026-07-03 • via Nuitee
N
Noorfarrah • couple • sg
10
Awesome 🤩
Pros:

Everythg

Cons:

Nil

2026-07-03 • via Nuitee
M
Maria Sandy • solo_traveller • mu
10
Pros:

Professionnel and Caring staff

Cons:

Nothing

2026-07-02 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-07-02 • via Nuitee
S
SOIA • solo_traveller • be
9
2026-07-01 • via Nuitee
M
marwin • couple • my
8
2026-07-01 • via Nuitee
A
Avinash • family_with_children • mu
8
2026-06-30 • via Nuitee
K
Khulood • extended_group • ae
1
2026-06-30 • via Nuitee
J
Jennifer • solo_traveller • ke
10
2026-06-30 • via Nuitee
A
Avinash • family_with_children • mu
8
Our flight was at 22.25. We checked out at 11.00. Went a last tour in KL. Came back at the hotel where we were able to t
Pros:

Welcoming staffs, lounge and location

Cons:

All was up to the standards

2026-06-30 • via Nuitee
W
Wei Shuang • couple • tw
10
2026-06-30 • via Nuitee
C
Ching • couple • my
10
2026-06-28 • via Nuitee
H
Husain • couple • sa
10
2026-06-28 • via Nuitee
H
Huang Sung • extended_group • fr
9
2026-06-26 • via Nuitee
俐妏 • solo_traveller • tw
9
時尚科技乾淨舒服
Pros:

房間內平板操控太方便了 讚, 廣告文宣很有趣; 附近有百貨公司, 夜市, 便利商店等等非常熱鬧方便
一早check out, 無法在lobby早餐, 請工作人員幫忙準備餐盒, 包括水果麵包咖啡 簡單餐盒。可惜...

Cons:

大眾交通及行人不友善, 不適合行人走路, 搭grab較方便

2026-06-25 • via Nuitee
M
Mayako • solo_traveller • jp
9
Pros:

ロビーやラウンジ、２Fの宿泊者利用スペースのインテリアデザインがセンス良く、開放感ある空間が快適でした。スマートホテルということで、タブレットで室温や照明の調整が出来るのが便利でした。照明はそれぞれスイッチでオンオフも出来るアナログ対応可能なので、デジタル苦手な人でもストレス無く使えると思います。

Cons:

部屋に窓があるものの、ブラインドを開けると吹き抜けスペース越しに他の部屋に面しているようでした。他の部屋から見られるのが嫌で、結局ブラインドを閉じっぱなしにせざるを得ず。部屋がコンパクトなので、窓の外が見えないと少し圧迫感がありました。

2026-06-25 • via Nuitee