citizenM Kuala Lumpur

Hotels
9.4 (3579 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , MY
+60 3-9212 6340

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Location

Guest Reviews

9.4
Based on 3579 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
H
HWANHOON • family_with_children • kr
7
잘란알로 야시장 바로 앞, 최고의 위치
Pros:

파빌리온, TRX 등 주요 쇼핑몰과 가깝고, 바로 뒤가 잘란알로 야시장이어서 접근성이 매우 좋습니다. 그리고 다른 관광지로 Grab을 이용해서 매우 이동하기 좋습니다. 숙소는 깔끔하고 직원들이 엄청 친절해요. 침대가 넓고 샤워실도 좋습니다.

Cons:

객실이 매우 좁다는 것은 아쉽지만, 침대가 넓은건 좋았어요.

2026-09-18 • via Nuitee
L
Lorène • solo_traveller • fr
10
Pros:

L'emplacement, le personnel, la propreté

Cons:

Un peu cher en rapport qualité prix

2026-09-18 • via Nuitee
S
sissoho • solo_traveller • my
9
2026-09-18 • via Nuitee
L
Lana Virag • solo_traveller • hr
10
Pros:

Everything! High tech hotel, very clean and comfy, good breakfast, grest staff! Location is perfect for day tours and is next to good restaurants and night market.

2026-09-16 • via Nuitee
G
Gail • solo_traveller • us
10
Great value
Pros:

Very nice staff. Room was clean and comfortable.

Cons:

Nothing

2026-09-16 • via Nuitee
G
Grant • couple • za
10
Pros:

Really cool room design and iPad integration

2026-09-16 • via Nuitee
R
robert • solo_traveller • us
10
Excellent hotel in a great location
Pros:

The hotel is classy. It's in a great location, and the staff is extremely helpful. The room is spacious, and the bed is huge. The view was a plus

Cons:

The breakfast

2026-09-14 • via Nuitee
A
Alberto • solo_traveller • it
10
2026-09-14 • via Nuitee
A
Al Balushi • couple • om
9
2026-09-12 • via Nuitee
R
Rosa • solo_traveller • se
9
Pros:

Rent, fräscht, tyst. Skön säng och allt som behövdes på rummet.

Cons:

.

2026-09-12 • via Nuitee
修惺 • solo_traveller • jp
10
Pros:

設備がいい

Cons:

壁薄い

2026-09-11 • via Nuitee
L
Luca • couple • it
9
perfetto! ci tornerò
2026-09-11 • via Nuitee
N
Nat • solo_traveller • us
9
2026-09-11 • via Nuitee
N
Nat • couple • us
9
2026-09-11 • via Nuitee
A
Andrew • solo_traveller • ch
10
2026-09-11 • via Nuitee
M
Mohammad Mafizur • couple • bd
9
2026-09-10 • via Nuitee
F
Faheem • couple • pk
8
2026-09-09 • via Nuitee
A
Alessandro • solo_traveller • it
9
2026-09-08 • via Nuitee
A
Alexandra • solo_traveller • ro
9
Always a nice stay
Pros:

Love Citizen M, nice design, good location close to Jalan Alor, good breakfast and the most comfy huge bed. The tablet control of the room is also nice.

Cons:

Thin walls.
And a coffee maker would have been super.

2026-09-07 • via Nuitee
S
Samson • couple • ke
10
Fantastic
Pros:

Cleanliness, location

2026-09-07 • via Nuitee