citizenM Kuala Lumpur

Hotels
9.4 (3554 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Location

Guest Reviews

9.4
Based on 3554 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
L
Lynette solo_traveller nz
7
Great location, easy check in, excellent staff who were extremely helpful.
Pros:

Location was great. Lounge downstairs was excellent. Above all what made the stay enjoyable was the staff. An outstanding staff member was Herman. If you get the chance to have a coffee made by him, then do so. Best coffee I have had in the whole of Malaysia. Herman is a real asset and star of the team. Breakfast was nice. Comfy bed, clean room.

Cons:

Rooms very small. POD shower and toilet system cramped with little privacy for two.

2026-08-15 via Nuitee
H
Hilal solo_traveller om
10
2026-08-15 via Nuitee
W
wayne couple nz
9
Great hotel and staff
Pros:

Great vibe in the lounge area and great staff. Good location in the city.

Cons:

Our room was a disabled room which is apparently bigger but the shower drained poorly flooding most of the floor which was frustrating. Also the bed only had access from one side so one person had to climb over the other person.

2026-08-14 via Nuitee
M
MOEKA solo_traveller jp
8
2026-08-13 via Nuitee
M
MALIKI solo_traveller es
10
Pros:

Staff super friendly and helpful

2026-08-13 via Nuitee
G
Guglielmo solo_traveller us
10
Pros:

Clean and cozy! Very good buffet breakfast. iPad controlling lights/blinds/TV is a nice touch.

2026-08-13 via Nuitee
J
Jan couple at
9
2026-08-12 via Nuitee
M
Malika solo_traveller ma
8
2026-08-12 via Nuitee
M
Mohan solo_traveller gb
5
2026-08-12 via Nuitee
F
FRANCISCO extended_group es
10
Buena situación
Pros:

La situación del hotel es muy buena. La habitación es confortable y limpia.

Cons:

Me ha gustado todo

2026-08-12 via Nuitee
T
Trang couple vn
10
2026-08-11 via Nuitee
C
Claudio solo_traveller it
9
Ottima posizione , consigliato
Pros:

Posizione centrale e vicina alla metro. Personale gentile e disponibile. Buona anche la colazione con caffè e cappuccino più che accettabili.

Cons:

La stanza un po' piccolina e con lavandino all'esterno del vano doccia e wc. Ovviamente niente bidet

2026-08-11 via Nuitee
G
Giftos family_with_children sg
9
Friendly staffs and nice hotel
Pros:

The room was clean and spacious. Their room concept is engaging and unique.

Cons:

The water from the shower area seeps thru the glass door and acccumulates at tha base of the toilet bowl.

2026-08-11 via Nuitee
A
Anwar family_with_children nl
8
2026-08-11 via Nuitee
H
Hamza solo_traveller pk
10
2026-08-11 via Nuitee
V
Victoria solo_traveller us
10
Clean, convenient, modern stay in the center of KL
Pros:

Very cozy, clean, and comfortable room that exceeded my expectations. I had a lovely view from the window, really enjoyed the design, and the room had everything I needed.

Cons:

Instead of shower gel/shampoo/cond the shower had AM shampoo and PM shampoo, which was a new concept for me. Not a negative thing necessarily but having a shower gel in addition to shampoo would be a plus!

2026-08-10 via Nuitee
M
Matteo solo_traveller fr
8
Pros:

Style et technologie

Cons:

Dimensions des chambres

2026-08-10 via Nuitee
R
Raouf family_with_children fr
8
2026-08-10 via Nuitee
E
Elina solo_traveller fi
9
Pros:

The hotel has a cool and modern vibe, I definitely liked it! Convenient location (Monorail station Imbi is 5-10 minutes away and MRT Bukit Bintang 10-15 minutes away), nice and friendly staff. 7Eleven next door. Breakfast buffet isn't huge but it is very good with both Asian and Western options.

Cons:

Only a minor issue, but it is a bit inconvenient that the sink is in the room and not in the bathroom. But as said it is only a minor thing and despite this I absolutely loved my stay!

2026-08-10 via Nuitee
R
Raouf family_with_children fr
8
2026-08-10 via Nuitee