citizenM Kuala Lumpur

Hotels
•
CitizenM
9.4 (3408 reviews)
128 Jalan Pudu, Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Modern design
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
8.56
Some reviews indicated issues with cleanliness, particularly the view of mold from the room.
Service
10
Multiple reviews praised the staff for being helpful and attentive.
Location
9.53
The location is well-reviewed, being near local attractions and transportation.
Room Quality
9.07
Room design and amenities were generally appreciated, though some found them small.
Amenities
9.02
Smart controls for lights and temperature were positively noted; however, a gym was missed.
Value for Money
9.55
Guests felt they received good value considering the amenities and service.
Food and Beverage
9.51
Food options received positive feedback, though a microwave was appreciated.
Overall Experience
9.96
Guests described their stays as enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:45

Property Description

Modern Amenities and Technology

The rooms at citizenM Kuala Lumpur Bukit Bintang are equipped with high-tech features like an iPad and the citizenM app for personalized control over room settings and entertainment options.

Convenient Location

Located just 1 km from Berjaya Times Square and within proximity to Kuala Lumpur Convention Center, the hotel offers easy access to popular attractions and business venues in the city.

Comfort and Convenience

Guests can relax in air-conditioned rooms with a flat-screen TV, comfortable bedding, and a private bathroom with a refreshing shower. Upgrade your stay by enjoying the breakfast buffet during your visit.

Book now for a tech-savvy and comfortable stay at citizenM Kuala Lumpur Bukit Bintang.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations should be guaranteed with a valid credit card.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3408 reviews
Cleanliness: 8.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
Q
Qian Yi • couple • au
10
2026-05-16 • via Nuitee
H
HISANORI • couple • jp
8
エアコンの微調整が効きにくい以外は良かった
Pros:

部屋が大変綺麗でした。
アロー通りにも近くて便利ですし、セブンイレブンもすぐ横、さらに隣にKKというお店もあって便利でしたよ

Cons:

エアコンの調整が難しくて、タブレット操作で、コンマ何度まで設定できるように表示されるけど、おそらくファンコイル式なので微調整はできないはず。
外気を取り込んでいるせいか、室内の湿度が高く
そこが少し残念でした。

2026-05-16 • via Nuitee
M
Mehmet • couple • tr
9
2026-05-15 • via Nuitee
C
Chi Wei • family_with_children • tw
6
我總體感受不好，因為隔音真的太差了。
Pros:

人員服務好，地域性也不錯，但就是隔音非常不好，連隔壁房手機在震動都聽得到，難入眠的人可能要慎重考慮。

Cons:

隔音非常不好，我可以聽到隔壁房的手機在響、可以聽到隔壁吹吹風機的聲音，然後隔壁的房客半夜一點大笑也聽得一清二楚，甚至讓我打電話到前台請他們對該房客提醒一下深夜必須降低音量。

2026-05-14 • via Nuitee
U
Unai • solo_traveller • es
8
2026-05-12 • via Nuitee
I
Ingo • extended_group • de
8
2026-05-12 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-05-11 • via Nuitee
R
Rahmi • solo_traveller • nl
9
2026-05-10 • via Nuitee
L
Lesley • couple • us
10
It was a very pleasant stay all in all
Pros:

Smart design and centrally located.

Cons:

There was no hot water on my last night. We had to wait a full hour before we can take our shower.

2026-05-09 • via Nuitee
V
Virginia • solo_traveller • it
8
2026-05-08 • via Nuitee
A
Adrian • extended_group • gb
9
Excellent overall experience. Would definately stay again.
Pros:

The facilities and decor were all very good. Nice atmospher and very friendly staff

Cons:

My only critisism is that they only provide one bottle of water in the room. When there's two people surely you could provide two small bottles.

2026-05-08 • via Nuitee
L
Lanting • solo_traveller • tw
10
2026-05-06 • via Nuitee
W
Wanda • couple • nl
9
Smaller and simple room, but good value for the price
Pros:

Clean and good price. Good location.

2026-05-06 • via Nuitee
L
lucyisaturtle • solo_traveller • au
9
Modern stay, great location
Pros:

Great location to all the main tourists spots. Staff were lovely and welcoming. Comfy bed

Cons:

Bar was a bit expensive compared to normal prices outside. Rooms are a bit small. Other than that it was all good

2026-05-06 • via Nuitee
M
Melanie • solo_traveller • de
9
2026-05-06 • via Nuitee
M
Mücahid Furkan • couple • tr
9
Pros:

Konumu ve olanakları güzel ayrıca temizlik iyi seviyede.

2026-05-05 • via Nuitee
A
Alimou • solo_traveller • gb
9
Wonderful place to stay in KL
Pros:

The location of the hotel and the service from the staff were excellent.

Cons:

The breakfast was basic and always the same.

2026-05-04 • via Nuitee
C
Christoph • solo_traveller • de
9
Perfekte Lage und Perfektes Ambiente
Pros:

Die Lage ist fantastisch und das Frühstück war wirklich super. Kein Kaffee aus dem Automat sondern frisch aufgebrüht bzw. neu erstellt. Das Hotel ist direkt neben der Foodstreet. Absolut perfekt.

Cons:

Alles war sehr gut.

2026-05-03 • via Nuitee
Y
Yenglik • couple • kz
10
2026-05-01 • via Nuitee
G
Gofri • solo_traveller • my
9
Pros:

Everything . Will be better if kettle and coffe provided

Cons:

None

2026-04-30 • via Nuitee