Hilton Garden Inn Tuxtla Gutierrez

Hotels
•
Hilton Garden Inn
9.1 (336 reviews)
Boulevard Belisario Dominguez 1641 , Tuxtla Gutiérrez , MX
+52 961 617 1800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Some cleanliness issues
Room comfort problems
Limited amenities in rooms

Categories

Cleanliness
8.56
Some reviews mention dirty pillows, which negatively impacts the score.
Service
9.53
Generally good service noted with friendly staff, but some issues reported.
Location
10
Frequent praise for the excellent location.
Room Quality
8.57
Comments about outdated facilities and uncomfortable mattresses.
Amenities
9.02
Good amenities overall but some limitations like insufficient items for guests.
Value for Money
9.05
Value perceived as acceptable based on location and amenities but had mixed comments.
Food and Beverage
8.51
Breakfast mentioned as good but with some room for improvement.
Overall Experience
9.56
Overall satisfaction reported by many guests with only a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Modern Accommodation with Free WiFi and Parking
The Hilton Garden Inn Tuxtla Gutierrez offers stylish and modern rooms with Garden Sleep System™ beds, flat-screen cable TV, and free WiFi. Enjoy the convenience of on-site parking and stay connected throughout your stay.

Dining Experience at El Jardin Restaurant
Indulge in buffet and à la carte breakfasts at El Jardin Restaurant, featuring Chiapas coffee and a variety of international and regional cuisine. Savor delicious meals in a cozy setting without having to leave the hotel.

Convenient Amenities and Services
Take advantage of the fitness center, outdoor pool, and bar at the hotel. With room service available and the option for car rental, your stay will be both comfortable and convenient. Explore the nearby Cañón del Sumidero National Park just a short drive away.

Experience comfort and convenience at Hilton Garden Inn Tuxtla Gutierrez. Book your stay now for a memorable trip.

Important information:

Please note bookings of more than 10 rooms, different policies and additional supplements may a
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 336 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 8.57
Amenities: 9.02
Value for Money: 9.05
Food and Beverage: 8.51
Overall Experience: 9.56
C
Cesar Enrique • couple • mx
9
Rapida repcion
Pros:

Excelente ubicación del hotel y el baño del cuarto me encanta.

Cons:

El hotel se siente un poco viejo
Necesitan modernizar las teles de los cuartos.

Agregar puertos tipo de C y de igual forma algun cable de ethernet disponible.
No pude acceder al wifi.

2026-10-30 • via Nuitee
F
Fadanny • family_with_children • mx
9
Comoda y tranquila
Pros:

Los cuartos estan amplios y bastante limpios, las camas muy comodas y el staff es amable.
La alberca esta limpia y facil de acceder
La ubicacion es super buena, con centro comercial, farmacias y supermercados a 5mins caminando.

Cons:

Las habitaciones tenian un olor a humedad, en especial en los baños
Varias habitaciones no tienen buenas vistas
Las toallas en la alberca estan muy pequeñas

2026-10-28 • via Nuitee
J
Jose • solo_traveller • mx
1
Estancia horrible, no habia agua en los baños, no habia agua caliente y regadera pequeña y toda tapa
Pros:

instalaciones

Cons:

no habia agua en los baños, la regadera estaba horrible salian 3 chorros de agua y nada caliente

2026-10-27 • via Nuitee
A
ANDRES • family_with_children • mx
7
Buena pero pudo ser mejor, en anteriores ocasiones hemos estado y ha sido mejor.
Pros:

Poca variedad en los platillos del desayuno americano, en ocasiones frio y las tortillas tambien.
Algunos meseros no todos, sin actitud de servicio, no se coordinan en la atención de mesas.
En ocasione a las 8 am. ya no tenían algún complemento.

Cons:

Las toallas son viejas y con color gris y los hilos se salían, no dejaban el total de toallas, somos tres personas, argumentaron estarlas lavando pero no las llevaron.

2026-10-26 • via Nuitee
R
Rafael • solo_traveller • mx
9
2026-10-19 • via Nuitee
R
Raul • couple • mx
10
Pros:

Ubicación
Atención
Limpieza
Comodidad
Habitación excelente 👌

Cons:

Pueden mejorar mucho el desayuno

2026-10-15 • via Nuitee
C
Christopher • family_with_children • mx
9
2026-10-12 • via Nuitee
A
Alexis • solo_traveller • mx
10
2026-10-07 • via Nuitee
A
Alexis • solo_traveller • mx
10
2026-10-07 • via Nuitee
M
Mattia • solo_traveller • it
9
2026-09-18 • via Nuitee
L
Laurentino • solo_traveller • mx
8
2026-09-17 • via Nuitee
J
Jaime • solo_traveller • es
6
2026-09-14 • via Nuitee
A
Albores • solo_traveller • mx
10
Pros:

Todo excelente

Cons:

Todo excelente

2026-09-13 • via Nuitee
J
Julián Muñoz • solo_traveller • mx
10
2026-09-08 • via Nuitee
M
Manuel • family_with_children • mx
10
2026-09-07 • via Nuitee
P
Patricia • family_with_children • mx
8
Cons:

fuga de agua en el sanitario

2026-09-02 • via Nuitee
K
kelvin antonio • couple • do
10
2026-08-31 • via Nuitee
R
Rafael • solo_traveller • mx
9
2026-08-24 • via Nuitee
R
Ricardo • solo_traveller • mx
9
2026-08-24 • via Nuitee
S
Silvia • extended_group • es
7
Hotel anticuado, necesita una reforma.
2026-08-23 • via Nuitee