Doubletree By Hilton Toluca

Hotels
•
Doubletree by Hilton
8.2 (165 reviews)
Calle Industria Minera 503 Colonia , Toluca , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Extraordinaria atención de Virgilio
Excelente variedad del buffet
Arquitectura y espacios relajantes
Cons:
Olores en las sábanas y toallas
Falta de limpieza en la habitación
Ubicación poco atractiva

Categories

Cleanliness
6.8
Guests reported unpleasant odors in the bedding and humidity in the rooms, suggesting poor cleanliness.
Service
9.8
Positive feedback about attentive service from staff, especially Virgilio.
Location
5.8
Negative sentiment about the location being unattractive.
Room Quality
7.8
Rooms reported to have humidity issues, affecting quality.
Amenities
8.8
General satisfaction with available amenities, though specifics were not emphasized.
Value for Money
8.8
Perceived value affected by issues in service but balanced by other positives.
Food and Beverage
8.8
Buffet variety praised, but some confusion about the quality of Starbucks offering.
Overall Experience
9
Overall a mixed experience with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 00:12

Property Description

Modern Rooms with City Views

Experience modern décor and city views in our rooms equipped with a safety box, wardrobe, and cable TV. The private bathrooms feature a shower, hairdryer, and complimentary toiletries.

Convenient Facilities for Leisure and Fitness

Enjoy a game of table tennis, stay active at the gym, or simply relax with free Wi-Fi throughout the property. Our hotel offers a range of facilities to ensure a comfortable and enjoyable stay.

Nearby Attractions and Shopping

Explore Toluca Main Square and the Cosmovitral artwork just a short distance away. With Plaza Galerías Shopping Centre and Metepec Town Centre within easy reach, there's plenty to see and do during your stay.

Book your stay at Doubletree By Hilton Toluca and make the most of your visit to Toluca!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 165 reviews
Cleanliness: 6.8
Service: 9.8
Location: 5.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 9
I
Isabel • solo_traveller • mx
9
Pros:

Ubicacion e instalaciones

Cons:

Por favor revisen la calidad de shampoo e acondicionador, estan pesimo porque el pelo te queda muuy tieso y no le rellenaron

2026-06-08 • via Nuitee
I
Israel • couple • mx
7
La arquitectura está interesante, te hace sentir fuera de la ciudad. Comes rico y el staff amigable, si vas de trabajo p
Pros:

Termine en el hotel por azares del destino y me lleve una grata sorpresa. El staff muy amable, tiene gimnasio funcional y la comida mejor que muchos restaurantes. Buena cama también.

Cons:

Poniéndome estricto creo que le falta una buena y profunda lavada a sus alfombras. Desafortunadamente en mi habitación se prendía un sonido de un pitido constante que no se de donde salía y podía durar toda la noche. Mala ubicación si buscas algo alrededor o salir caminando.

2026-05-31 • via Nuitee
D
Dineshkumar • extended_group • mx
6
This stay did not meet my expectations.
Pros:

I was enjoyed the Pool and ambience.

Cons:

In the room, the shower is not working properly and the water is coming out very forcefully. Also, the TV is unable to connect to the internet, so YouTube is not working.

2026-05-25 • via Nuitee
L
Leyva • solo_traveller • mx
10
Pros:

La estancia

2026-05-12 • via Nuitee
E
Emmanuel Michael • solo_traveller • mx
10
Pros:

Restaurante excelente. Todo el personal del hotel 👌🏻

Cons:

Reafirmar reglas en la alberca. Los huéspedes dañan las instalaciones y alteran orden

2026-05-04 • via Nuitee
N
Natalia • extended_group • mx
10
Bien, pero 🙂
Pros:

La limpieza de la habitación y la comodidad. La alberca y la atención del personal.

Cons:

Que la pantalla no es inteligente y los canales son pocos y no tan enfocados en los pequeños. tampoco me gustó que dejan que la gente ponga su escándalo en la piscina con música desagradable y que cobran el 15% de cargo por servicio en el restaurante. La propina no es obligatoria y eso me detuvo para comer en el hotel. No me parece justo, si el servicio es bueno (que lo es) se otorga y si no, no, además de que no se puede hacer eso.

2026-04-06 • via Nuitee
H
Hernández Pérez! • couple • mx
10
2026-04-03 • via Nuitee
C
chang • couple • mx
8
Aire acondicionado
Pros:

El servicio es totalmente rápido

Cons:

Mi cuarto tenía problemas con el aire acondicionado

2026-04-01 • via Nuitee
S
Sebastiano • solo_traveller • it
5
2026-03-23 • via Nuitee
P
Pérez G • family_with_children • fr
1
La pire expérience de mon séjour à Toluca
Pros:

Rien

Cons:

Alors, nous avons payé une suite avec DEUX CHAMBRES pour trois personnes, arrivé à l’hôtel, il n’y avait qu’une chambre avec un lit, l’autre « chambre », était un petit salon avec un canapé lit et à l’heure de l’adapter pour dormir, une poubelle,on voyait les ressorts , très sale, vieux, et en plus très froid, aucun draps, pas de serviettes pour la troisième personne alors que le prix est excessif pour une suite. Le personnel ne m’a pas proposé une solution correcte et j’ai passé la pire nuit de ma vie. Par rapport au service, On aurait dit qu’on les embêtait.

2026-01-22 • via Nuitee
R
Rafael Atila • extended_group • fr
2
Je y retournerais pas et je ne conseillerais pas non plus
Pros:

Rien

Cons:

Service pas top
Suite avec 2 chambre la 2 eme chambre avec un canapé lit avec un petit matelas avec les ressort qui sorte pas de drap couverture
Service du bar cher à 22h les lumières s arrête

2026-01-20 • via Nuitee
M
MIRANDA • family_with_children • mx
10
2025-12-29 • via Nuitee
F
Francisco • solo_traveller • us
5
Hotel met its goal, I was close to the airport yet dissapointed in many ways.
Pros:

the location is centrally located near the airport which was my focus. The room was clean and staff was friendly, the hotel architecture was also pleasant and reminisent of old spanish colonial times.

Cons:

The breakfast was extremely dissapointing, specially given that Mexico has such a vast and rich cuisine. Instead of a proper susage they served fried hotdogs, they do better at budget hotels in the USA, there was nothing cultural about the breakfast unless you count the "salsa verde" and nachos. Even the orange juice, it was not real juice it was more like cool-aid. The gym is very basic, even though it has a large footprint to expand on, also very difficult to find since it is NOT well marked its location. The hotel seems it had better days, it looks so dirty on the outside facade, a little pressure washing would go a long way to restore its glory. Also, the main courtyard is beautiful, but just needs to have some outdoor furniture to make it stand out, at the moment is just an empty space that makes the place look abandoned, same goes for all common areas, turn on the lights, put some wood in the fire place, make the place come alive.. I guess that speaks to the staff and leadership, perhaps they dont want to invest or work.

2025-12-18 • via Nuitee
H
Hernandez • extended_group • sv
9
2025-11-11 • via Nuitee
M
Manuel • couple • mx
10
2025-11-03 • via Nuitee
A
Alejandro
10
Pros:

Todo Super bien, el hotel es muy cómodo y bonito y la atención buenísima! Lo recomiendo muchísimo

2025-10-12 • via Nuitee
M
Monica • family
8
Pros:

Amplio y bonito . La habitación limpia y en buenas condiciones

2025-10-08 • via Nuitee
A
Andrea
10
Pros:

El hotel es muy elegante y me encanta el color blanco y los espacios tan amplios, solo mejorar en el aseo y atención en el área de la alberca.
Gracias

2025-09-30 • via Nuitee
M
Manuel Alejandro
10
Pros:

Clean room

2025-09-29 • via Nuitee
I
Ilse • partner
10
Pros:

Habitaciones limpias, personal amable. No me gustó mucho la comida.

2025-09-23 • via Nuitee