Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good beverage selection
Cons:
Food quality could be improved
Cleanliness issues in some areas
Front desk service inconsistency

Categories

Cleanliness
7.3
Concerns regarding air conditioning and dryer cleanliness noted.
Service
9.3
Staff were friendly and helpful, but front desk service quality was inconsistent.
Location
8.8
Convenient location near bus stops for accessing alpine routes.
Room Quality
8.3
Spacious rooms, but occasional inconvenience with bathroom layout.
Amenities
8.8
Amenities were satisfactory, including good refrigerator function.
Value for Money
7.8
Some food quality issues noted, impacting perceived value.
Food and Beverage
7.3
Buffet quality and options received several negative remarks.
Overall Experience
8.8
Pleasant stay overall; some areas for improvement detected.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:41

Property Description

Hot Spring Baths and Japanese-Style Rooms
Indulge in traditional Japanese hospitality at Kurobe Kanko Hotel with its hot spring baths and cozy Japanese-style rooms. Relax and unwind in the soothing waters after a day of exploring Nagano.

Convenient Location for Ski Enthusiasts
For ski enthusiasts, the hotel's proximity to Hakuba Goryu and Kashimayari ski resorts makes it a perfect choice. Enjoy a comfortable stay and quick access to the snowy slopes for an unforgettable winter getaway.

Delicious Dining Options and Entertainment
Savor local flavors with a buffet breakfast and set menu dinners at the hotel's restaurant. End the day on a high note with karaoke sessions at the snack bar. Enjoy a delightful culinary experience and create lasting memories during your stay at Kurobe Kanko Hotel.

Book now for an unforgettable stay at Kurobe Kanko Hotel in Nagano!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Location

Guest Reviews

8.3
Based on 145 reviews
Cleanliness: 7.3
Service: 9.3
Location: 8.8
Room Quality: 8.3
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 8.8
井上 • solo_traveller • jp
8
2026-09-19 • via Nuitee
H
HIROMI • solo_traveller • jp
5
金額が高い
Pros:

黒部ダムに近い

Cons:

受付の対応

2026-09-12 • via Nuitee
M
michiko • solo_traveller • jp
8
Pros:

朝７時から９時までカラオケ無料たったので、孫と楽しみました🤗

Cons:

掛け布団の白いカバーが外れやすくて、寝ている間にぐちゃぐちゃになってしまい、寝心地が悪かったです。

2026-08-24 • via Nuitee
T
Takashi • couple • jp
4
2026-08-08 • via Nuitee
T
TAKAYUKI • family_with_children • jp
6
2026-08-06 • via Nuitee
B
Brian • extended_group • us
8
Good food, good onsen, good value
Pros:

Onsen and buffet meals were great

Cons:

Location was difficult to access for foreign travelers. No food options around the hotel.

2026-08-05 • via Nuitee
R
Rei • extended_group • jp
10
2026-08-02 • via Nuitee
K
kobori • solo_traveller • jp
3
横浜の七十の親父
Pros:

別に無し

Cons:

先ず車寄せ時誰一人来ず、車を何処に駐車して良いのかわからず、フロントでは予約の確認がなかなか取れずお客への配慮が無い、フロントの脇には雨漏りのバケツがいっぱい、以前の利用時のこころがなく、利用失敗もう二度と利用はしませんがっかり

2026-06-30 • via Nuitee
W
WANG • solo_traveller • tw
10
Pros:

超讚的晚餐！

2026-06-13 • via Nuitee
T
takaaki • family_with_children • jp
9
2026-05-03 • via Nuitee
H
hoang anh • couple • vn
10
2026-03-22 • via Nuitee
C
Chayada • couple • th
6
Pros:

ออนเซน

Cons:

I have been a customer here for over three years.
However, during this stay, there was a misunderstanding regarding the room size.

A male staff member wearing glasses appeared irritated while explaining the issue. He repeatedly said “No, no, no” without giving a clear explanation.

Unfortunately, we picked up the wrong room key because it was placed on the counter. Instead of informing us properly, this staff member followed us from behind and forcefully pulled the key from my hand. His aggressive behavior caused an injury to my hand.

I truly do not understand why he could not explain the situation calmly and politely.

This stay has been very disappointing. Sadly, I do not think I will return to stay here again in the future.

2026-02-01 • via Nuitee
N
Natthanun​ • family_with_children • th
9
Pros:

Dinner snow crab unlimit & beer

2026-01-13 • via Nuitee
K
Kátia • family_with_children • jp
8
Pros:

Funcionários educados, uma boa comida e boa localização
Um bom custo benefício

Cons:

O banheiro está com encanamento entupido, então quando fomos tomar banho ou escovar os dentes a água transbordava

2026-01-07 • via Nuitee
A
Alessandro • family_with_children • it
6
Pros:

Il buffet

Cons:

Il riscaldamento

2026-01-05 • via Nuitee
N
Natthanun​ • family_with_children • th
10
Pros:

​"The Ryokan room was warm and ready upon arrival. The dinner was great: grilled beef, all-you-can-eat snow crab legs, and a wide variety of alcohol, all within 90 minutes. The indoor and outdoor onsen (hot springs) were

2025-12-13 • via Nuitee
P
PC Chan • family_with_children • my
10
fabulous
Pros:

Value of money , staffs great , the dinner and breakfast also great, enjoy the stay so much , will back and stay again .

Cons:

non

2025-12-09 • via Nuitee
S
Sirisopa • family_with_children • th
9
Pros:

รวมๆดีค่ะ สมราคา

Cons:

_

2025-11-21 • via Nuitee
T
Toshiaki • family_with_children • jp
8
仲間とワイワイ、楽しめます✨
Pros:

ウェルカムドリンク（ハイボール、生ビールほか）から、食事の時のアルコール類も全てインクルーシブ。自由に楽しめたのが良かった。食事はバイキングでしたが、大人数の利用者が居たのに、混雑は見られなくて感心しました。

Cons:

特にありませんでした。

2025-11-10 • via Nuitee
H
Hidefumi • family_with_children • jp
9
リピート確実
Pros:

朝夕とも食事が美味しかったし種類も豊富
みんなが満足でした。

Cons:

取り立ててありません

2025-11-09 • via Nuitee