Intercity Pamplona - The Universe Paulista

Hotels
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Intercity Hotels
8.6 (135 reviews)
Rua Pamplona 83, São Paulo, SP, 01405-000 , São Paulo , BR
55-11-3298-6600

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Steam room
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Average breakfast quality

Categories

Cleanliness
7.86
Some guests reported issues with cleanliness, particularly regarding towels and air conditioning.
Service
9.33
Multiple reviews praised the friendly and helpful service from the staff.
Location
9.37
The hotel is frequently mentioned as being well-located near key attractions.
Room Quality
8.32
Guests found the rooms comfortable but noted issues with bed sizes and the need for better options.
Amenities
8.85
General satisfaction with hotel amenities, though additional options were suggested.
Value for Money
8.31
Some guests mentioned good value but others indicated the quality of breakfast and amenities could improve.
Food and Beverage
7.86
Breakfast quality and options received mixed feedback from guests.
Overall Experience
8.93
Overall, guests had a pleasant experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:28

Property Description

Welcome to Intercity The Universe Paulista, where comfort meets convenience in the heart of São Paulo!

Recreational Amenities
Unwind at our outdoor pool, rejuvenate your senses in the steam room, or break a sweat in our fully equipped fitness center. Your stay is designed to help you relax and recharge.

Dining Options
Savor delicious meals at our on-site restaurant or choose the comfort of room service available during limited hours. Begin your day with our to-go breakfast options, served daily from 6:30 AM to 10:00 AM.

Room Comforts
Experience the perfect blend of style and functionality in one of our 119 air-conditioned rooms, equipped with kitchenettes, 55-inch LED televisions, and complimentary wireless internet access to keep you connected.

Discover all that São Paulo has to offer and book your unforgettable stay at Intercity The Universe Paulista today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 135 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.93
E
Emilio • couple • br
7
Excelente localização e camas, mas mobília do antiga e descascada
Pros:

fomos bem atendidos e a cama confortável.

Cons:

As imagens não condizem com o quarto que tem instalações antigas, o banheiro estava com o forro desalinhado, os armários e espelhos velhos e descascados.

2026-05-30 • via Nuitee
R
Rodrigo • solo_traveller • br
4
2026-05-29 • via Nuitee
G
Glendha • family_with_children • br
5
Apenas a localização boa.
Pros:

Apenas da localização

Cons:

A cama , colchão ruim e do café da manhã , deixou a desejar sempre estava tudo vazio demora para repor, muita fila e confusão. Péssimo serviço

2026-05-28 • via Nuitee
G
Glyn • solo_traveller • ch
8
2026-05-27 • via Nuitee
A
Alexandre de Mari • family_with_children • br
10
2026-05-25 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

Clean and comfortable room

2026-05-24 • via Nuitee
C
Cynthia • couple • br
8
Pros:

Quarto bem amplo , como nordestina , ter cuscuz no café foi uma boa surpresa.

Cons:

Apesar do quarto enorme, o banheiro/ box extremamente pequeno , pessoas obesas teriam dificuldade. No mais , tudo ótimo .

2026-05-22 • via Nuitee
R
Renata • couple • br
10
2026-05-21 • via Nuitee
R
rodrigo • solo_traveller • br
2
Não ficaria novamente
Pros:

Localização

Cons:

Quarto velho, com cheiro de mofo

2026-05-21 • via Nuitee
R
Raquel • solo_traveller • br
9
2026-05-19 • via Nuitee
I
ILDA • family_with_children • br
9
Já havia me hospedado antes e voltaria.
Pros:

Ótima localização e café da manhã muito bom.

Cons:

Travesseiro muito alto e colchão muito macio.

2026-05-18 • via Nuitee
L
LIFU • solo_traveller • cn
10
2026-05-17 • via Nuitee
A
Andreza Vaz • solo_traveller • br
10
2026-05-17 • via Nuitee
D
Denise • couple • br
10
2026-05-15 • via Nuitee
A
Ana Flavia • couple • br
8
Bom custo-benefício
Pros:

Localização excelente, check in e check out rápidos, café da manhã gostoso, academia grande, quarto espaçoso.

Cons:

colchão muito mole e controle da TV não funcionou, pedimos ajuda da recepção, mas não resolveram e ficou por assim mesmo. As tolhas de banho tinham tamanhos diferentes.

2026-05-14 • via Nuitee
B
BIBIANA • solo_traveller • ar
9
Pros:

TODO PERFECTO. EL DESAYUNONO ME PARECIO MUY VARIADO Y ALGUNA PRESENTACION PODIA SER MAS HIGIENICA.LA MERMELADA ERA CUCHARA ENTRO DE UN FRASCO Y EL FIAMBRE FUERADEL JAMON NO SE MOSTRABA MUY FRESCO

Cons:

EL DESAYUNO

2026-05-12 • via Nuitee
R
Raul José • couple • br
7
Pros:

Localização excelente.

Cons:

Ar condicionado descontrolado, liga sozinho. Travesseiros todos iguais, poderiam colocar de alturas diferentes.

2026-05-11 • via Nuitee
P
Pablo • solo_traveller • mx
9
Buen alojamiento ejecutivo
Pros:

Habitaciones comodas

Cons:

Tuve problema con el AC pero se solucionó el mismo día, muy atentos

2026-05-11 • via Nuitee
W
Wiktor • extended_group • pl
6
Dobra lokalizacja, żeby przespać się jedną noc przed lotem.
Pros:

Wygodne łóżko, bardzo miły i profesjonalny personel. Kawa z ekspresu bardzo smaczna.

Cons:

Śniadanie niezbyt smaczne.

2026-05-10 • via Nuitee
M
María Cecila • couple • ar
10
Excelente
Pros:

Soy celiaca y en el desayuno siempre me preparaban algo

Cons:

Todo perfecto

2026-05-07 • via Nuitee