Peppers Soul Surfers Paradise

Hotels
•
Mantra
9.2 (139 reviews)
8 The Esplanade, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-5665 4133

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Facilities

Boat tours nearby
Fitness facilities
Parasailing nearby
24-hour front desk
Terrace
Garden
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful views
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
7.95
Cleanliness was often mentioned as poor, with reports of inadequate housekeeping.
Service
9.92
Service was mixed; some comments were positive, but there were significant mentions of indifference from staff.
Location
10
Location received high praise for its convenience and outstanding views.
Room Quality
8.96
Rooms were described as spacious but with some comfort issues, like an uncomfortable bed.
Amenities
9.41
Amenities were generally good, with pools and facilities being highlighted, despite some operational issues.
Value for Money
8.94
Value was somewhat questioned due to high prices relative to the issues reported.
Food and Beverage
8.4
Food service received negative feedback, highlighting poor breakfast options.
Overall Experience
10
Overall, despite issues, many guests expressed satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:45

Property Description

Welcome to Peppers Soul Surfers Paradise, where beachside luxury meets modern convenience.

Recreation and Relaxation
Dive into fun with our outdoor and indoor pools, or unwind in our rejuvenating hot tub. Enjoy top-notch concierge and wedding services, making every special occasion memorable against the stunning Gold Coast backdrop.

Dining with a View
Savor exquisite Mediterranean cuisine at Hyde Paradiso while soaking in ocean views. Prefer dining in? Take advantage of our room service for a cozy, delicious meal at your convenience.

Comfort and Connectivity
Our 175 air-conditioned rooms feature private balconies and fully equipped kitchens for your comfort. Stay connected with complimentary high-speed internet, and enjoy personalized entertainment with iPod docking stations.

Don't miss out on an unforgettable escape—book your stay today at Peppers Soul Surfers Paradise!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 139 reviews
Cleanliness: 7.95
Service: 9.92
Location: 10
Room Quality: 8.96
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 8.4
Overall Experience: 10
T
TONY • extended_group • au
8
2026-07-04 • via Nuitee
S
Singh • extended_group • in
9
2026-07-04 • via Nuitee
A
Alison • couple • au
10
Another day in paradise
Pros:

Beautiful property , looks even better in real life - stunning views from
The balcony - a good spot for whale watching

2026-07-04 • via Nuitee
C
Caan • solo_traveller • au
10
2026-07-03 • via Nuitee
C
Christiaan • family_with_children • au
9
2026-07-03 • via Nuitee
P
petaw • solo_traveller • au
8
Pros:

The location is amazing. So close to restaurants, shops and the beach.

Cons:

Trying to work out the hot water in the shower was a bit of a mission.

2026-07-03 • via Nuitee
G
Gina • extended_group • nz
6
Nice area and overall ok
Pros:

Location

Cons:

Adult only time in pool area 8-10 pm had kids
Spa Luke warm
Accomodation. Ice but getting tired
Asked for lamp to be replaced as not working - never happened
Had to ask 3 x for invoice to be sent
Despite high price still need pay additional for a single carpark

2026-07-02 • via Nuitee
N
Nidhi • extended_group • in
8
Overall, good stay
Pros:

The location was top notch, the apartment was spacious, especially the master bedroom and the master bathroom, the balcony was gorgeous, kitchen was well equipped.

Cons:

1. One room way bigger than other, not mentioned. we were two families, so one family had to compromise. Not fair.
2. Room 2 didnt have ensuite bathroom. Again, one family had to compromise.
3. Bathroom 2 didnt have a bath, though its mentioned in room description
4. Daily housekeeping didnt happen, wrong information provided on booking.com

Please provide proper information. The reason we booked this property was daily housekeeping. Only after checkin in, we got to know that the cleaning and bedsheet change happens only once a week, which we were not there for. Thats not correct on your behalf.

2026-07-01 • via Nuitee
K
Keith • solo_traveller • au
10
2026-06-30 • via Nuitee
B
Brett • family_with_children • au
9
2026-06-30 • via Nuitee
S
Simerpal • family_with_children • au
6
2026-06-30 • via Nuitee
R
Ray • extended_group • au
8
2026-06-30 • via Nuitee
H
Hamid • family_with_children • au
7
2026-06-29 • via Nuitee
V
Vikas • extended_group • in
10
2026-06-29 • via Nuitee
M
Manny • solo_traveller • au
5
Pros:

Location

Cons:

Rooms old , no room cleaning service

2026-06-27 • via Nuitee
D
Donna • family_with_children • nz
7
Great location and view but overpriced
Pros:

Great location and views from level 45
Housekeeping staff were great and gave us plenty of fresh towels each day. Outdoor pool was amazing, indoor pool was just a bit deep for younger kids. Reception staff were helpful when we misplaced our bag and brought it up to the room when it was found. Didn't wait long for the lift and from the car park to level 45 was less than a minute. Plenty of car parks once we found the correct space to park in, we didn't follow the blue painted line and got lost the first time we went into the parking building. Heaps of shopping, activities and cafes/restaurants right outside. Often street performers 2 minutes away and beach is pretty much on your doorstep.

Cons:

Couldn't get stereo speakers to go, speakers in bedroom in tv were horrible if tv was turned up to a normal level, fridge had food from previous person still in it and water / ice dispenser didn't go as wasn't hooked up. Dishwasher still had utensils from last person in top tray. Only has a frying pan in kitchen no pots or anything else usable on hob, no glasses except plastic tumblers that are cracked and leak. Was a few things that could do with a proper wipe down I.e walls and dining chairs. Smoke alarm cover in bedroom was hanging down and in another bedroom smoke alarm was covered with plastic bag. Big mess of wires behind bedside table and found a knife in the cupboard where toilet cistern is. Shower isn't great, in the second bathroom the tilt adjuster was loose and wouldn't keep shower-head in place. Not much of a room service menu and no details given on how to order, had to google it.

2026-06-27 • via Nuitee
D
David • couple • nz
8
2026-06-27 • via Nuitee
W
Will • couple • au
10
2026-06-27 • via Nuitee
L
Logan • couple • au
10
Excellent place to stay.
Pros:

Good location. Convenient Parking. Great views.

Cons:

No dislikes.

2026-06-27 • via Nuitee
G
Greg • couple • au
8
Great short stay in the heart of surfers paradise
Pros:

Amazing view and great location

Cons:

The restaurant was closed for renovations so we weren’t able to get breakfast added on

2026-06-27 • via Nuitee