Hotel Hermitage Amsterdam

Hotels
7.4 (2767 reviews)
Nieuwe Keizersgracht 16 , Amsterdam , NL
+31 20 623 8259

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Cycling
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noisy rooms
Small accommodations

Categories

Cleanliness
7.05
Mixed reviews on cleanliness were noted, with some mentioning rooms were clean but other comments indicated issues.
Service
8.55
The staff was consistently described as helpful and friendly.
Location
8.55
Guests praised the hotel location as convenient and central.
Room Quality
6.55
Some reviews highlighted small and poorly equipped rooms.
Amenities
6.55
Limited facilities mentioned, along with no elevator which affected accessibility.
Value for Money
7.05
Some reviews mentioned pricing was unjustified for room quality.
Food and Beverage
7.45
Standard quality for this hotel tier, not specifically mentioned in reviews.
Overall Experience
7.45
The overall experience was mixed with notable pros but significant cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:12

Property Description

Tranquil Private Garden: Escape the hustle and bustle in our serene private garden, perfect for a relaxing afternoon.

Modern Guest Rooms: Enjoy our stylish guest rooms with monochrome décor and flat-screen cable TV for your entertainment.

Convenient Location: Explore the city easily with our close proximity to Waterlooplein metro station and royal theatre Carré.

Book your stay at Hotel Hermitage Amsterdam now to experience a blend of comfort, convenience, and tranquility.

Important information:

Please be mindful that the hotel is located within a traditional Amsterdam building spanning five floors, without an elevator.

Additionally, please be aware that the hotel may conduct a pre-authorization on your credit card following your booking if you have chosen to settle the payment at the property upon arrival.

It's important to note that any special requests are subject to availability and may result in additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

7.4
Based on 2767 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 6.55
Value for Money: 7.05
Food and Beverage: 7.45
Overall Experience: 7.45
E
Elvira • solo_traveller • de
3
Nicht noch mal!
Pros:

Die Lage war sehr gut.

Cons:

Es gibt keinen Aufzug und die Treppen in den fünften Stock sind megasteil. Das Zimmer war durch die Dachschräge sehr bedrängend. Die Toilette ist sehr beengt. Die Dusche behält das Wasser nicht, so läuft es überall hin.
Ich werde dieses Hotel auf keinen Fall nochmal buchen.

2026-09-17 • via Nuitee
C
Conrado • solo_traveller • br
7
Pros:

Bom custo benefício

Cons:

Não ficaria muitos dias devido ao conforto e falta de espaço considerando que estava em 3 pessoas

2026-09-17 • via Nuitee
A
Adamus • couple • pl
7
Znośnie
Pros:

Lokalizacja

Cons:

Łazienka z cieknącym prysznicem i niesprawnym zlewem

2026-09-16 • via Nuitee
P
Patel • solo_traveller • za
10
Pros:

The staff was helfull and the stay was very good. Even the housekeeping also excellent.

2026-09-15 • via Nuitee
S
Sascha • couple • de
8
Für einen kurzen Aufenthalt sehr pragmatisch und effizient.
Pros:

Beste Lage zum Royal Carrée Theater. Zimmer sind klein aber modern und effizient eingerichtet. Die Fenster zum Hinterhof versprechen aussergewöhnliche Ruhe in mitten von Amsterdam.

Cons:

Die Zimmer sind relativ hellhörig. Es gab aber keinen störenden Lärm.

2026-09-14 • via Nuitee
A
Ariana Clara • solo_traveller • gb
10
2026-09-14 • via Nuitee
D
Dietmar • couple • de
4
2026-09-14 • via Nuitee
C
Carole • couple • gb
3
Pros:

Not much

Cons:

The room

2026-09-13 • via Nuitee
G
GAELLE • solo_traveller • fr
8
Emplacement idéal. Trés bon rapport qualité/prix
Pros:

Emplacement idéal pour visiter Amsterdam à pied. Quartier calme. Chambre propre et confortable. Très bon rapport qualité prix. Possibilité de laisser les bagages à l'accueil.

Cons:

Ca n'a pas été un problème pour moi mais peut être pour d'autres : prévoir des bouchons d'oreilles pour la nuit et les escaliers sont raides (ce qui est normal pour Amsterdam).

2026-09-12 • via Nuitee
A
Andrea • solo_traveller • it
4
Cifre del genere per posti del genere sono una vergogna
Pros:

Niente

Cons:

Tutto

2026-09-12 • via Nuitee
C
Carole • couple • gb
5
Pros:

Good location

2026-09-11 • via Nuitee
J
James • family_with_children • ie
6
2026-09-08 • via Nuitee
C
Conor • solo_traveller • gb
10
2026-09-07 • via Nuitee
S
Stephen • solo_traveller • gb
10
A perfectly pleasant place to stay for a short break in the city
Pros:

For me, the location was perfect. A 25-minute walk from Central Station and a further 15-minute walk to the location of the City Swim, which was my main reason for travelling

Cons:

It's an old traditional hotel. The steps to each floor are steep. There is no getting around this. Guests are warned in the information before they book. There is no lift.

2026-09-07 • via Nuitee
N
Nikki • couple • be
6
Oké indien enkel om te slapen
Cons:

Bij het boeken kregen we foto’s te zien van een vrij ruime badkamer. Uiteindelijk bleek dit niet het geval te zijn. Om naar toilet te gaan moesten we zelf schuin zitten op de wc.

2026-09-06 • via Nuitee
V
Valente • solo_traveller • de
8
2026-09-05 • via Nuitee
M
Michał • couple • pl
7
2026-09-02 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-09-01 • via Nuitee
J
Janeth • extended_group • es
1
Chinches de cama
Cons:

Estoy realmente muy enfadada y decepcionada por la experiencia que he tenido. Pasar una noche en estas condiciones ha sido totalmente inaceptable. No he podido descansar prácticamente nada debido a la presencia de chinches y, como consecuencia, he terminado con picaduras por todo el cuerpo, además de la incomodidad, el malestar y la preocupación que esto supone.
Uno espera encontrar un lugar limpio, cuidado y, sobre todo, en condiciones adecuadas para poder dormir tranquilamente. Encontrarse con chinches y despertarse lleno de picaduras es algo que considero muy grave y que no debería ocurrir bajo ningún concepto.
Y en consecuencia he estado una semana después siguiendo con el picor hasta tener que ir al médico a que me medique.

2026-08-31 • via Nuitee
C
Chiara • extended_group • it
9
2026-08-30 • via Nuitee