Serenity Villa Hotel

Hotels
8 (680 reviews)
28 Ngo Huyen Street , Hanoi , VN
+84 24 3938 1188

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Basic breakfast options
Dated amenities

Categories

Cleanliness
7
Some reviews mention issues with cleanliness, specifically hair found in towels and bedding.
Service
9
Staff is often described as friendly and helpful, with good support during the stay.
Location
9
Multiple reviews highlight the hotel's great location in the Old Quarter and proximity to local attractions.
Room Quality
8
Rooms are described as spacious and comfortable, but some mention dated furnishings.
Amenities
8
Amenities meet basic needs but are sometimes listed as outdated.
Value for Money
8
Overall good value given the location and room quality.
Food and Beverage
7
Breakfast offerings are frequently described as basic and lacking variety.
Overall Experience
8
Generally positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:39

Property Description

Luxurious Accommodation
Serenity Villa Hotel offers affordable luxury accommodation in the heart of Hanoi's downtown area. The spacious and modern rooms, complete with LCD TVs, provide a comfortable retreat for guests to unwind after a day of exploring the city.

Convenient Amenities
Guests can start their day right with a delicious breakfast served daily from 7:00 to 10:00 at the hotel. The free WiFi ensures that guests can stay connected throughout their stay, whether for business or leisure.

Exploration Opportunities
Located within walking distance of Hoan Kiem Lake, Serenity Villa Hotel is the perfect base for guests to explore Hanoi's Old Quarter, architectural wonders, local cuisine, night markets, and shopping spots. Cycling enthusiasts can also enjoy rides around the vibrant neighborhood.

Book your stay at Serenity Villa Hotel now for a memorable experience in Hanoi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8
Based on 680 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
A
Augustin • couple • fr
10
2026-10-30 • via Nuitee
D
Dobrigh • solo_traveller • au
6
Great value in the heart of the ioldquarter
Pros:

Great Location couldn't fault it. Right in the heart of the old quarter.

Cons:

I was on the 10th floor. Found it took quite some. time to cool the room. Also the a/c kept cutting out overnight. Staff were great and gave me a fantastic. No big deal. My daughter was on the 9th floor her room was great.
Church bells start early 4.38a.m ..Good time get up and enjoy the morning anyhow

2026-10-27 • via Nuitee
B
Benoit • family_with_children • fr
8
Pros:

Dans une ville très bruyante, l'hôtel au fond d'une impasse edt d'un calme absolu !! Et pourtant, il se situe au cœur du centre historique !
Notre chambre était très spacieuse !!

Cons:

Le mini bar fait un bruit très important. Les toilettes dans la salle de bain sont tout juste accessible

2026-10-26 • via Nuitee
F
Fabienne • solo_traveller • fr
9
Agréable séjour dans le Old quarter d’Hanoi
Pros:

L’hôtel est situé dans une petite ruelle non loin de la cathédrale. Cela surprend un peu mais on se vite bien dans le quartier. La chambre 502 est très calme et à Hanoï c’est appréciable. La climatisation fonctionnait bien. Tous les jours les serviettes de bain étaient changées et nous avions des petites bouteilles d’eau gratuites. L’agence de voyage de l’hôtel nous a organisé un beau circuit de visites à Ninh Binh. Le jour de notre départ très tôt le personnel nous a préparé un petit déjeuner à emporter. Toutes les petites attentions font la différence.

2026-10-26 • via Nuitee
D
Dorian • couple • fr
8
Pros:

Le personnel et son accueil

Cons:

Le manque d’isolation sonore, le bruit extérieur

2026-10-25 • via Nuitee
D
Deepal • couple • in
7
2026-10-21 • via Nuitee
J
Jake • couple • gb
8
Great location.
Pros:

Good base in the centre, was easy to get to everything we wanted to see from there. Our room was also unexpectedly huge which was nice to have the space. They cleaned the rooms every day too.

Cons:

Couldn’t get the WiFi to work in our room but we didn’t need it since we were out and about most of the time. It isn’t the newest property either but for the price and location I didn’t mind that.

2026-10-20 • via Nuitee
M
Mette Hagen • couple • no
9
Pros:

Great location. Staff was attentive and helpful. Room was good, had everything we needed. The breakfast wasn’t the best, but not bad either.

2026-10-19 • via Nuitee
A
Alice • couple • se
10
2026-10-17 • via Nuitee
M
Maja • solo_traveller • hr
9
"Spacious rooms and excellent location
Pros:

"The hotel is located right in the city center, yet tucked away on a side street, so it is really pleasant and quiet at night. However, as soon as you step outside, almost everything is within easy reach. The rooms are very tidy and cleaned every day. They are genuinely spacious, and I felt incredibly comfortable staying in them."

Cons:

The breakfast could perhaps be improved a little.

2026-10-16 • via Nuitee
D
daniel • couple • es
8
Pros:

Ubicación

2026-10-15 • via Nuitee
D
daniel • couple • es
8
Ubicación perfecta
Pros:

La ubicación a Old quarter.

Cons:

Desayuno muy limitado.

2026-10-15 • via Nuitee
D
Darshani • family_with_children • lk
7
2026-10-15 • via Nuitee
S
SANDRINE • couple • fr
8
Super emplacement, chambre grande
Pros:

L’emplacement, chambre très grande avec beaucoup de place, literie très confortable

Cons:

Petit-déjeuner pas très copieux mais la cuisinière était très gentille et nous a même préparé un petit dej en take away à 6h du matin

2026-10-14 • via Nuitee
P
Pereira • solo_traveller • fr
7
J'aime revenir dans le Sérénity Villa Hôtel.
Pros:

La gentillesse du personnel toujours prêt à répondre à une demande. L'Hôtel est bien situé dans le vieux quartier ce qui permet facilement les déplacements à pieds. La chambre a une grande fenêtre. La propreté .

Cons:

Le moteur du frigo de temps en temps est bruyant. La porte est mal isolée.

2026-10-08 • via Nuitee
V
Vasilina • couple • ru
5
Нормально, но без завтрака
Pros:

На пару ночей нормально. Брали два номера, оба были весьма старенькими. Но местоположение отличное, приятный парень на ресепшене все время здоровался с нами, хороший напор воды, вид на город

Cons:

Нас очень расстроила еда, мы рассчитывали, что будем завтракать в отеле. Но в первый же день увидели пожухлые помидорки черри, в яичнице была скорлупа, невкусные напитки, но концом нашего терпения стал тостовый засохший хлеб с плесенью. Мой муж попросил поменять хлеб, и нам его заменили, но это был наш последний завтрак в отеле, потому что мы не хотели бы отравиться в нашем путешествии. Не попросишь же заменить все на свежее?

Также очень плохо работал кондиционер в одном из номеров, можно было нормально заснуть только когда проходило больше трех часов с момента включения

2026-09-18 • via Nuitee
B
Boucher • solo_traveller • fr
8
2026-09-16 • via Nuitee
A
Alejandra • extended_group • co
8
Buena relación calidad y precio
Pros:

Habitación muy amplia como se ve en las fotos la ubicación es cerca a todo

Cons:

Desayuno poco variado, la
Calle por donde se entra es fea sin embargo su ubicación es buena

2026-09-14 • via Nuitee
A
Aurore • solo_traveller • fr
7
Pros:

Son emplacement

2026-09-11 • via Nuitee
A
anita • couple • es
3
No volvería a repetir
Pros:

La ubicación

Cons:

La cama de la habitación 502 de lo peor, dolor de espalda diario, muelles, hundida.. la nevera no funciona y me quejé ya que necesitaba tener agua fría y era imposible ni hicieron el intento de arreglarlo cuando lo pedí

2026-09-09 • via Nuitee