Serenity Villa Hotel

Hotels
8 (680 reviews)
28 Ngo Huyen Street , Hanoi , VN
+84 24 3938 1188

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Basic breakfast options
Dated amenities

Categories

Cleanliness
7
Some reviews mention issues with cleanliness, specifically hair found in towels and bedding.
Service
9
Staff is often described as friendly and helpful, with good support during the stay.
Location
9
Multiple reviews highlight the hotel's great location in the Old Quarter and proximity to local attractions.
Room Quality
8
Rooms are described as spacious and comfortable, but some mention dated furnishings.
Amenities
8
Amenities meet basic needs but are sometimes listed as outdated.
Value for Money
8
Overall good value given the location and room quality.
Food and Beverage
7
Breakfast offerings are frequently described as basic and lacking variety.
Overall Experience
8
Generally positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:39

Property Description

Luxurious Accommodation
Serenity Villa Hotel offers affordable luxury accommodation in the heart of Hanoi's downtown area. The spacious and modern rooms, complete with LCD TVs, provide a comfortable retreat for guests to unwind after a day of exploring the city.

Convenient Amenities
Guests can start their day right with a delicious breakfast served daily from 7:00 to 10:00 at the hotel. The free WiFi ensures that guests can stay connected throughout their stay, whether for business or leisure.

Exploration Opportunities
Located within walking distance of Hoan Kiem Lake, Serenity Villa Hotel is the perfect base for guests to explore Hanoi's Old Quarter, architectural wonders, local cuisine, night markets, and shopping spots. Cycling enthusiasts can also enjoy rides around the vibrant neighborhood.

Book your stay at Serenity Villa Hotel now for a memorable experience in Hanoi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8
Based on 680 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
V
Vasilina • couple • ru
5
Нормально, но без завтрака
Pros:

На пару ночей нормально. Брали два номера, оба были весьма старенькими. Но местоположение отличное, приятный парень на ресепшене все время здоровался с нами, хороший напор воды, вид на город

Cons:

Нас очень расстроила еда, мы рассчитывали, что будем завтракать в отеле. Но в первый же день увидели пожухлые помидорки черри, в яичнице была скорлупа, невкусные напитки, но концом нашего терпения стал тостовый засохший хлеб с плесенью. Мой муж попросил поменять хлеб, и нам его заменили, но это был наш последний завтрак в отеле, потому что мы не хотели бы отравиться в нашем путешествии. Не попросишь же заменить все на свежее?

Также очень плохо работал кондиционер в одном из номеров, можно было нормально заснуть только когда проходило больше трех часов с момента включения

2026-09-18 • via Nuitee
B
Boucher • solo_traveller • fr
8
2026-09-16 • via Nuitee
A
Alejandra • extended_group • co
8
Buena relación calidad y precio
Pros:

Habitación muy amplia como se ve en las fotos la ubicación es cerca a todo

Cons:

Desayuno poco variado, la
Calle por donde se entra es fea sin embargo su ubicación es buena

2026-09-14 • via Nuitee
A
Aurore • solo_traveller • fr
7
Pros:

Son emplacement

2026-09-11 • via Nuitee
A
anita • couple • es
3
No volvería a repetir
Pros:

La ubicación

Cons:

La cama de la habitación 502 de lo peor, dolor de espalda diario, muelles, hundida.. la nevera no funciona y me quejé ya que necesitaba tener agua fría y era imposible ni hicieron el intento de arreglarlo cuando lo pedí

2026-09-09 • via Nuitee
C
Christine • couple • au
6
2026-09-08 • via Nuitee
G
Gaby • solo_traveller • it
9
2026-09-05 • via Nuitee
G
Gaby • solo_traveller • it
8
2026-09-05 • via Nuitee
E
Emilie • solo_traveller • fr
10
Pros:

Hotel bien placé ! Personnel très sympathique. On a même pu réserver un transfert aéroport avec eux.
Merci encore 🙏

2026-08-30 • via Nuitee
A
Abadie • couple • fr
7
Bien
Pros:

Au global, une bonne expérience et une très bonne situation géographique de l’hôtel

Cons:

Choix limité au petit déjeuner, malgré de bonnes crêpes de la part de la dame

2026-08-28 • via Nuitee
C
charvériat • couple • fr
10
Très central pour visiter
Pros:

Au calme. Dans le quartier touristique.

2026-08-26 • via Nuitee
S
Stephane • couple • fr
10
2026-08-25 • via Nuitee
J
Jean -Charles • solo_traveller • fr
10
Je conseille cet hôtel, bien situé.
Pros:

Déjà cet hôtel est très bien situé. L'équipe est très serviable. Bon rapport qualité prix.

Cons:

Pratiquement rien

2026-08-17 • via Nuitee
E
Eric • solo_traveller • fr
7
Bon rapport qualité prix.
Pros:

Hôtel bien situé dans le vieux quartier animé de Hanoï mais au calme au bout d'une impasse. Correct pour le prix.

Cons:

Petit déjeuner moyen. Certaines chambres pas lumineuses.

2026-08-14 • via Nuitee
E
Eric • solo_traveller • fr
8
2026-08-14 • via Nuitee
G
Gazzari • couple • it
8
2026-08-14 • via Nuitee
C
Chiara • couple • it
7
Nel cuore di Hanoi
Pros:

Posizione ottima, centralissima nel cuore dell’old quarter. Personale gentile e disponibile.
Colazione pessima, meglio non prenderla e mangiare fuori.

2026-08-12 • via Nuitee
A
Agnès • solo_traveller • fr
8
Pros:

L'emplacement et la calme de la chambre

Cons:

Personnel peu souriant
Lits très très durs

2026-08-11 • via Nuitee
R
Randazzo • solo_traveller • fr
8
2026-08-10 • via Nuitee
M
MatteoD83 • solo_traveller • it
8
Pros:

Posizione perfetta, hotel pulito e semplice ed ottima colazione. Perfetto per visitare il quartiere vecchio.

2026-08-09 • via Nuitee