Universal Hotel Romantica

Hotels
•
Universal Beach Hotels
8.5 (1126 reviews)
Carabela, 4 , Colonia Sant Jordi , ES

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
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Review Highlights

Pros:
Friendly, multilingual and attentive staff
Excellent buffet and breakfast variety
Great location and views (sky bar, balconies)
Two swimming pools and rooftop/sky bar
Clean and comfortable rooms for many guests
Water fountain station appreciated (reduced plastic bottles)
Reception flexibility (luggage storage, use of facilities after checkout)
Cons:
Inconsistent cleanliness for toilets and balconies; delayed housekeeping on some stays
Paid pool towels / towel charge per day
Sunloungers reserved early (guests leaving towels) reducing availability
Some rooms/bathrooms small or cramped for three people
Dinner times considered early by some guests
Limited parking

Categories

Cleanliness
7.8
Rooms and public areas generally clean and praised by multiple guests, but repeated notes about toilets/balconies needing better cleaning and occasional delayed housekeeping/towel replacement.
Service
9.6
Consistently highlighted as a strong point: friendly, multilingual and attentive staff, helpful reception (e.g., luggage storage, late-use of facilities) and long-tenured personnel noted positively.
Location
9.2
Very good location for visiting beaches and with excellent views (sky bar, balconies); many guests praised the position and surroundings.
Room Quality
8
Rooms described as comfortable and well-appointed in many reviews, though some guests found rooms / bathrooms small or awkwardly laid out for triple occupancy.
Amenities
8.4
Strong amenities: two pools, a sky bar with great views and a water fountain on the floor; however sunloungers availability and paid pool-towel policy were criticized.
Value for Money
7
Perceived as expensive by some guests (complaints about towel charges and overall price); extra fees and limited service windows (dinner time) lowered perceived value.
Food and Beverage
9
Buffet and breakfasts repeatedly praised as excellent and varied; some specific criticisms (juices, occasional food quality for dinner) but overall very positive.
Overall Experience
9
Many guests reported a very positive overall stay—excellent service, good food and amenities and memorable views—tempered by a few operational issues (sunbed reservations, towel charges, occasional cleanliness lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:48

Property Description

Breathtaking Sea Views
Experience the beauty of southern Mallorca at Universal Hotel Romántica, just a short walk from Es Trenc Beach. Enjoy stunning sea views from your private balcony in our air-conditioned rooms, some offering direct sea views.

Family-Friendly Fun
Our hotel features a mini-club, splash pool with water slides, and a children’s play area in the lush gardens. Parents can unwind on the poolside terrace while kids have a blast in a safe and entertaining environment.

Culinary Delights
Indulge in international cuisine at our buffet restaurant or dine al fresco on the poolside terrace. Savor delicious meals while taking in the picturesque views of the sea.

Book your stay at Universal Hotel Romántica now and create unforgettable memories in Mallorca!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Location

Guest Reviews

8.5
Based on 1126 reviews
Cleanliness: 7.8
Service: 9.6
Location: 9.2
Room Quality: 8
Amenities: 8.4
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
P
Pauline • couple • ch
10
Pros:

Très bel établissement, extrêmement propre, personnel aimable, serviable et d’une grande gentillesse. Mention spéciale à Joël pour son acceuil en Français :-).

Nous recommandons cet hôtel les yeux fermés.

2026-09-19 • via Nuitee
P
Petr • solo_traveller • cz
8
2026-09-18 • via Nuitee
K
Karl Magnus • couple • se
7
Inget speciellt.
Pros:

Takbaren och trädäcket på klipporna men det borde ingå solbäddar (€10 per säng)

Cons:

Matsalen

2026-09-14 • via Nuitee
L
Luis • solo_traveller • es
10
2026-09-14 • via Nuitee
E
Elisa • couple • es
10
Perfecto
Pros:

Limpio, ordenado, vistas espectaculares y el servicio es amable y encantador. Voy todos los años a este hotel por su gran calidad y cercanía

2026-09-14 • via Nuitee
D
Daniela • solo_traveller • sk
9
2026-09-13 • via Nuitee
S
Sliberth Andrea • couple • es
10
2026-09-13 • via Nuitee
M
Miriam • couple • es
9
2026-09-13 • via Nuitee
L
Luis • solo_traveller • es
9
Pros:

Great location, and you can enjoy beautiful sunsets from the 7th floor! The breakfast buffet had a good variety of options, and I really appreciated the access to the water stations. It was also a nice touch that parasols were available to use at the beach when needed.

Cons:

The room wasn’t very soundproof, but overall it was fine!

2026-09-12 • via Nuitee
M
Meriem • couple • fr
7
Hôtel neuf, propre et agréable, avec un personnel adorable. Cependant, au vu du prix de la chambre, même en haute saison
Pros:

Hôtel récent, très propre et bien équipé, avec une décoration moderne et soignée, notamment dans les espaces extérieurs. Très belle vue sur la mer, avec un magnifique coucher de soleil à admirer depuis le rooftop. Personnel adorable, accueillant et attentionné.

Cons:

Le petit-déjeuner est varié et propose beaucoup de choix, mais la qualité des produits est malheureusement assez industrielle et pourrait être améliorée. Autre point négatif : il est assez difficile de trouver une place de stationnement à proximité de l’hôtel en journée

2026-09-10 • via Nuitee
V
Vincent • couple • de
8
2026-09-10 • via Nuitee
V
vincenzo • solo_traveller • it
10
Top
Pros:

Accoglienza top in particolare alla reception Bruno è stato davvero super gentile e esaustivo! Camere bellissime vista bellissima spiaggia superlativa veramente situazione singolare e top! Colazione ottima!

Cons:

Unica pecca il parcheggio!

2026-09-08 • via Nuitee
Y
Yanira • couple • es
10
2026-09-05 • via Nuitee
J
Jessica • couple • fr
8
Très bien, personnel très agréable
Pros:

Tout c’est très bien passé! Le personnel était très sympa et l’hôtel est très placé, à proximité des plages.

Cons:

Rien

2026-09-04 • via Nuitee
M
Marta • solo_traveller • pl
7
2026-09-03 • via Nuitee
C
Carlos • couple • es
10
2026-09-03 • via Nuitee
J
Jaafar • couple • fr
10
Superbe établissement idéalement placé. Très bon rapport qualité prix
Pros:

L’accueil et la gentillesse du personnel ! Tout le monde était accueillant, merci notamment à Joël qui est français et a su répondre à nos besoins.
La qualité des repas, le buffet était de qualité et varié
L’hôtel est idéalement placé, avec un accès direct à la mer. La première plage de sable se situe à 10 min de marche à peine.
Les chambres avec vue sur mur sont également superbes

Cons:

L’hôtel ne possède pas de parking, ce qui peut être compliqué lorsque on utilise souvent la voiture. Il n’y a pas énormément de places disponibles.
Pour le reste tout était parfait

2026-09-03 • via Nuitee
M
Maëva • solo_traveller • fr
10
2026-09-02 • via Nuitee
L
Laurence • solo_traveller • fr
9
Pros:

L accueil bienveillant personnalisé et sur medure...un petit déjeuner tres haut de gamme

Cons:

Payer le café en plus au petit dejeuner

2026-09-02 • via Nuitee
M
Maëva • solo_traveller • fr
10
2026-09-02 • via Nuitee