Dosso Dossi Hotels & SPA Golden Horn

Unfortunately, our stay at this hotel was extremely disappointing, and in my opinion, the overall experience is nowhere near the standard expected from a five-star hotel.

The biggest issue was the room we received. When you book a specific room category, you naturally expect to receive what you actually paid for. However, that was not our experience at all.

We specifically booked a room on a higher floor with a sea view and a balcony. Instead, we were given a room without a balcony, facing a run-down area. Reception described it as a “city view,” but the view was basically a tall building directly in front of our window, with rubbish visible below. There was practically no view at all.

What made this worse was the attitude at reception. It did not seem to matter what type of room we had actually reserved. We were simply given an available room, despite it being significantly different from the description of our booking.

Another serious issue was housekeeping. They came very early in the morning and woke us up almost every day. Even worse, staff entered our room without permission on multiple occasions. For a hotel claiming to offer five-star service, this is simply unacceptable.

The air-conditioning system was also extremely poor. The heating and cooling only work when the windows are completely closed, and even then, the air conditioning barely cools the room. We could leave it running for hours and the room would only become slightly cooler.

The facilities were another major disappointment. The photos online create a very different impression from what you actually find at the hotel. The swimming pool is very small, and the water was extremely cold. The Turkish bath and sauna were not working at all during our stay.

Breakfast was also far below what I would expect from a five-star hotel. Many of the foods were extremely greasy, the fruit lacked freshness and flavor, and the bread was often dry.

Es gibt nichts zu bemängeln

Nothing

الفندق في مكان مرتفع جدا من الصعب النزول مشيا إلى البحر والطلوع مرة أخرى ولكن إذا معك سيارة سوف تستمتع

Assez éloigné des activités visites et restaurants. Je prenais le taxi tous les jours.

Das Zimmer ist ziemlich in die Jahre gekommen Das Badezimmer schlecht schimmel an den silikon fugen die Tapete schon Abnutzung spuren angesetzt von putzen

We booked a king room, but its window faced a wall. This had not been made clear when booking. The room felt extremely enclosed and claustrophobic, and I felt I could not breathe comfortably.

When I explained my health concerns to the manager, his response was rude and dismissive. He told me I should have paid more for a better view. My concern was not about having a beautiful view, but about being comfortable in the room. After I insisted that I could not stay there, I was moved one floor higher. The replacement felt slightly less enclosed, but still had no view.

The breakfast did not seem fresh. On another occasion, we asked reception for bottled water and were told it would be delivered to our room. Despite following up and explicitly offering to pay, it never arrived. We eventually went to bed without receiving it. This was particularly disappointing for a five-star hotel.

The location was also inconvenient. The nearest shops were about a 10-minute walk away, with a steep uphill climb back to the hotel, making it difficult to go out and buy water ourselves. The hotel was far from the train station and around 45–60 minutes from the city centre.

الفندق جداً قديم والفرشه حقت الغرفه متسخه وتعامل الموظفين في الاستقبال جداً سئ

الصعدة على تل المنحدر شديد ليست ارض مستوية يحتاجلك تعب للصعود للفندق لان الشارع منحدر جدا لايوجد ترام قريب الحمام لليحتوي على مفرغة هواء ممايسبب ريحة عفونة عطل الانترنت اول يومان وعطل المصعد ثالث يوم

Odada bırakılan ürünler daha kaliteli olsa daha iyi olur . Mesela kokusu çok daha güzel şampuan daha sağlam ve kaliteli tüketim malzemeleri

Konaklamam sırasında özellikle konfor ve hizmet açısından ciddi hayal kırıklığı yaşadım.

Öncelikle yataklardan biri oldukça rahattı ancak diğer yatak resmen çökmüştü. Yatarken belim bükülüyordu ve gece boyunca rahat bir şekilde uyumak mümkün olmadı. Banyo tarafında da suyun akışı yeterli değildi. Ayrıca banyoda kırık seramikler bulunuyordu. Bu durum hem kullanım açısından hem de görsel olarak beş yıldızlı bir otelden beklenen kaliteyle kesinlikle uyuşmuyordu.

Kahvaltı da beklentimin oldukça altındaydı. Çeşit çok azdı ve genel olarak kahvaltıyı başarılı bulmadım. Özellikle omlet gibi basit bir kahvaltı ürününün bile doğru düzgün hazırlanmadığını düşünüyorum.

Restoran ve kahvaltı servisinde çalışan bazı personelin ilgisiz ve güler yüzlü olmaması da ayrıca rahatsız ediciydi. Sanki zorla çalışıyorlarmış gibi bir tavır vardı. Ancak aralarında gerçekten güler yüzlü ve ilgili olan bir-iki bayan personel vardı; kendilerine ayrıca teşekkür ederim.

Konum konusunu özellikle eleştirmiyorum çünkü otelin konumunu seçerken bunu kendim tercih ettim. Ancak genel olarak odanın ve otelin sunduğu konfor, banyo durumu, kahvaltı ve hizmet kalitesi açısından beklentilerimi kesinlikle karşılamadı.

Genel değerlendirmem, otelin beş yıldız standardını kesinlikle karşılamadığı ve konaklamamdan hiçbir şekilde memnun kalmadığım yönünde.