Welcomhotel by ITC Hotels, Dwarka, New Delhi

Hotels
8 (3948 reviews)
Plot No 3, District Centre, Sector 10, Dwarka , New Delhi , IN
+91 11 4222 9222

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service staff
Comfortable rooms
Cons:
Dirty facilities
Maintenance issues

Categories

Cleanliness
6.14
Dirty carpets in corridors and overall cleanliness concerns.
Service
9.11
Staff were attentive at breakfast and checked guests in early.
Location
8.65
Close to the airport, but limited access without transport.
Room Quality
7.6
Rooms were decent, but noted as old and needing renovation.
Amenities
7.13
Limited amenities due to maintenance and renovation.
Value for Money
8.59
Good value for many aspects, but some offered standards fell short.
Food and Beverage
8.14
Food was decent; however, prices were considered inflated.
Overall Experience
8.61
Mixed experience; some positives overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:10

Property Description

Modern Rooms and Convenient Location
WelcomeHotel in Dwarka offers modern rooms with amenities such as a flat-screen TV, laptop safe box, and complimentary coffee/tea making facilities. Located just 12 Kms from Delhi International Airport, the hotel provides easy access to Ambience Mall and New Delhi city centre.

Dining Options for Every Palate
Indulge in a variety of Indian and international favorites at the all-day dining Pavilion 75, or savor Indian dishes at K & K with the option of indoor or outdoor dining overlooking the city. For a taste of Chinese Specialty Cuisine, head to the Shanghai Club.

Business and Leisure Facilities
Guests can enjoy free access to the gym and seasonal outdoor pool, as well as utilize the business center and tour desk. With 24-hour room service, laundry services, and complimentary parking, WelcomeHotel ensures a comfortable stay for all guests.

Book your stay at WelcomeHotel for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo identification upon check-in. For Indian nationals, this means a Driving license, Aadhar Card or any Government approved ID. PAN cards are not accepted. All foreign nationals are required to provide a valid passport and visa.

Please note that bringing outside food and liquor is not permitted inside the property premises.

Please note that the food and beverage discount is only on all the outlets and not on In Room Dining (IRD).

K&K and Shanghai Club F&B outlets are Temporarily closed until further notice.

Please note that the gym is currently closed as per government regulations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Location

Guest Reviews

8
Based on 3948 reviews
Cleanliness: 6.14
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 7.13
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
M
Milos • solo_traveller • rs
4
Pros:

Toilet was not working. Wifi very poor in room

2026-10-30 • via Nuitee
J
Jozica • solo_traveller • si
3
Disappointing
Pros:

Proximity to yashoboomi

Cons:

Unfriendly staff at check -in at reception, not listening , rest of staff very friendly.
Outdated rooms and bathrooms
Overcharged for stay - booking.com charged me twice the room rate on the date I arrived
Construction noise
Slow internet
Breakfast chaotic, tables not prepared, no glasses, cups, coffee machines not working
Dirty corridor carpets
Dirty toilet button
Hotel is 3 star and not 5 star hotel

2026-10-29 • via Nuitee
L
Luz Miriam • couple • co
10
2026-10-29 • via Nuitee
T
Tally • family_with_children • gb
5
Average hotel which is too far from the centre - 1.5 hour journey each way.
2026-10-29 • via Nuitee
S
Sonali Birla • family_with_children • in
1
Pros:

Extremely Disappointing Stay – Definitely Not Worth the Price

We booked this hotel trusting the ITC name and reputation, but our experience was extremely disappointing. We paid a significantly high amount for just one night, expecting quality, comfort, and high standards of cleanliness. Unfortunately, the hotel failed to meet even our basic expectations.

The room was dusty, the bed linens were dirty, and the bathroom was small and poorly maintained. Even the toilet seat was dirty, which was completely unacceptable. To make matters worse, the bathroom door was so poorly fitted and unstable that it felt like it could fall off if we tried to close it. This is completely unacceptable for a hotel charging a premium price.

The carpets in the lobby were also extremely dirty and clearly not maintained properly. The overall cleanliness and maintenance of the property were far below what we expected from a reputed hotel chain like ITC.

The only positive aspect of our stay was the breakfast, which was good. Apart from that, the entire experience was disappointing.

This hotel was absolutely not value for money. We chose this property because of the ITC brand name and expected a certain standard of quality. Sadly, the condition of the room, bathroom, linens, and common areas did not reflect those expectations at all.

We strongly urge the management to take housekeeping, hygiene, and maintenance seriously. Guests paying a premium price should not have to deal with such basic issues.

Overall, a very disappointing experience. We would not choose this property again and would advise others to carefully consider the cleanliness and maintenance standards before booking.

Cons:

Breakfast

2026-10-29 • via Nuitee
A
ANA MARIA • solo_traveller • uy
9
2026-10-28 • via Nuitee
S
Shahin • extended_group • ae
2
2026-10-27 • via Nuitee
A
Abhishek • family_with_children • in
7
2026-10-27 • via Nuitee
J
Jahangir Ahmad • family_with_children • in
3
2026-10-27 • via Nuitee
A
Ajay • couple • in
10
Very good, property to stay
Pros:

Very nice, spacious and clean rooms. Food was excellent.

Cons:

There is nothing to dislike about the property

2026-10-25 • via Nuitee
A
Alexandra • couple • gb
9
Pros:

It was a good hotel for an overnight stay whilst travelling.

2026-10-25 • via Nuitee
A
AKKARANEE • solo_traveller • th
10
It's a good time.
Pros:

It's very nice place to stay, 😊 very helpful staff and delicious food.

Cons:

None

2026-10-25 • via Nuitee
S
Sanober • couple • nl
8
I felt sick and had to increase my stay due to sick and also missed our breakfast I was offered a hot soup n my so. Some
Pros:

Huge neat well organized

Cons:

If it’s says 5 star it should be crystal clear which was not the case

2026-10-24 • via Nuitee
K
Kumar • solo_traveller • bh
8
2026-10-24 • via Nuitee
V
Veswa • extended_group • in
8
2026-10-24 • via Nuitee
A
Abhimanyu • solo_traveller • in
5
The property is nice and large. But it has a lot of issues on management side.
Pros:

Room was large. I was late but still they agreed to send me dinner to my room as I had a package of breakfast and 1 meal. At the Breakfast restaurant, the staff was super efficient.

Cons:

The bedsheets and tea cups were not clean. Foot Stand kept along the bed had stains. The reception was badly managed. It took me more than 30 mins to check in and allocate room. They sent me some food in my room, but it did not have salt. And it was delivered to room after 1 hour 30 mins of ordering inspite of regular follow up. Breakfast most counters were mostly empty. nd Cleanliness was missing. My Water glasses and plates were not cleaned properly.

2026-10-24 • via Nuitee
N
Namrata • solo_traveller • in
6
Ok
Pros:

Location

Cons:

Cleanliness and connection and time taken for service

2026-10-23 • via Nuitee
B
Babek • family_with_children • nl
8
Pros:

Personeel aan de receptie en lobby

Cons:

Personeel restaurant hebben geprobeerd om mijn te scamen

2026-10-23 • via Nuitee
S
Stephen • couple • au
9
Very satisfied with the comfort of our stay. Location was very good and close to metro station.
Pros:

Good breakfast served daily with a variety of different foods including continental meals too

Cons:

The continental breakfast variety was good but no comparison to its Indian counterpart in authenticity and taste.

2026-10-23 • via Nuitee
R
Riddhi • solo_traveller • in
1
Disappointing. Extremely bad experience
Pros:

It was good

2026-10-22 • via Nuitee