Glendevon Hotel

Ce n'est pas un hôtel avec un restaurant. C'est un pub qui loue des chambres au dessus du pub. Donc, du bruit jusque tard, odeurs de cuisine de pub jusque dans la chambre, petit déjeuner très basique. Personnel impersonnel, vous prenez les clefs au bar et vous n'êtes pas la priorité. Internet ne fonctionne pas et le personnel ne sais pas le remettre en route. Le pub est sympa et plutôt joli mais l'annonce n'est pas explicite. Les photos des extérieurs sont des photos de la terrasse du pub. Chambre petite, obligé de mettre la valise par terre, escalier très raides. Tarif élevé en été, rapport qualité-prix mauvais. Nous aurions su la vérité, nous aurions été ailleurs.

Room and especially bathroom very much needing an upgrade. Very noisy from the beer garden / outside smoking area below. Access to rooms on the first floor either via walking through the main bar/ restaurant or a back stairwell that was dark, filthy and smelly.

The blonde lady behind the bar did not welcome or even acknowledge us as we arrived bags in hand we had travelled four hours
It wasn’t obvious where to book in so I had to ask in between her serving
“Excuse me are we in the right place to book a room?”
“Yes “
Continued to serve then told the waitress to check the lady behind us for a table/meal before saying” il be with you in a minute” and then told us to come round the other side to her !
Wasn’t particularly rude but certainly not inviting
We did however find the waitress very polite and welcoming
Checked out order and food cleared away in good time and smiled a lot

While the hot food at breakfast was freshly prepared to order, it was probably the smallest cooked breakfast we've ever had. The men in the party especially were a bit disappointed as the cooked breakfast is always a favourite on nights away. There was also a small selection of cereals, fresh fruit & yoghurts for self service.

Bombay Restaraunt below was great

The 100 degrees shower you could not use breakfast was not the best for the price

Bit run down, 24hr access in need of repair, let’s hotel down.

Not a massive deal but there wasn’t a plug socket near a mirror to dry hair and could have benefitted from a full length mirror.

THE NOISE OUTSIDE OF WORKERS AT 6.30AM AND BANGING AT 8.30PM

I am writing to raise a formal complaint regarding my recent stay at the Glendevon Hotel in Auchterarder. My experience included multiple serious issues, including unsafe conditions, misinformation from staff, and poor service throughout my stay.
Upon arrival, I discovered that there was no reception desk and that check‑in was conducted in the bar. When I asked for a dinner table, I was initially told the restaurant was too busy, and only after a waiter intervened was I seated. My starter was served cold.
The corridors leading to the rooms were extremely narrow, and my room itself was very small and uncomfortably hot. I had also been informed that breakfast, which I paid an additional £15 for, was served between 7:30 and 8:30 am. When I questioned the unusually short breakfast window, the waitress simply smiled without explanation.
The following morning, when I went down for breakfast, I found the entire area locked. I was trapped in a fire‑exit zone with no access to the hotel and no safe way out. I telephoned the hotel several times and could hear the phone ringing unanswered. At approximately 8:00 am, a woman entered through the fire‑exit door and asked why I was there. When I explained that I was trying to get in for breakfast, she stated that breakfast did not begin until 8:30 am and became rude when I explained the information I had been given the previous day.

Being locked in a fire‑exit area is a serious safety breach and completely unacceptable. Combined with the poor service, misinformation, and uncomfortable room conditions, my stay fell far below any reasonable standard.

I am requesting a full refund of the £15 breakfast charge, given that I was unable to access the breakfast area and was subjected to unsafe conditions.

I look forward to your response and resolution.

Kind regards, Javaid Shafi

Noise, compact bedroom and shower. Absence of staff the morning. Poor WiFi. Not welcoming

No secure m/c parking

It was a pub / hotel and check in was at the bar. Karaoke and music could be heard into the room until 11pm.

Das Hotel ist schon renovierungsbedürftig