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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Electric vehicle charging station
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Toilet with grab rails
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Dining Experience
Conrad London St. James offers a blend of historic charm and modern luxury, with rooms featuring upscale amenities and elegant design. Indulge in British cuisine at The Pem restaurant, sip on craft beers at the Blue Boar pub, and experience traditional English afternoon tea in the Orchard room.
Cocktail Bar and Fitness Center
Unwind in style at The Hedgerow cocktail bar, where expert mixologists craft innovative drinks. Stay active at the 24-hour Fitness Center, equipped with the latest exercise technology for a refreshing workout experience.
Versatile Event Spaces and Prime Location
With over 7000 sq. ft. of flexible meeting space and cutting-edge audio-visual technology, Conrad London St. James is the perfect venue for business events, conferences, and weddings. Situated near iconic landmarks and transportation hubs, the hotel offers easy access to the best of London.
Book your stay at Conrad London St. James for an unforgettable blend of luxury and convenience.
This hotel provides a valet parking service for GBP 60.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 17 years old stay for free when using an available extra bed.
Adults stay for £75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type: Electric
- Entrance Door Width: 156
- Entrance Leveled: Yes
- Distance From The Elevator To The Accessible Room: 13
- Room Max Guests Number: 2
- Pet Friendly: Yes_impaired
- Reception Hearing Accessible: Yes
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Hill Located: No
- Ramp: No
- Entrance Type: Electric
- Entrance Door Width: 156
- Entrance Leveled: Yes
- Distance From The Elevator To The Accessible Room: 13
- Room Max Guests Number: 2
- Pet Friendly: Yes_impaired
- Reception Hearing Accessible: Yes
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Braille Room Numbers: Yes
- Noticeable Room Number: Yes
- Room Door Peephole: Yes
- Room Knock Sign: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: No
- Bathroom Emergency Cord: Yes
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Fixed
- Shower Level Floor: Yes
- Handrails: Yes
- Stair Marked: Yes
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: Yes
- Public Toilets Grabbing Handles: Yes
- Public Toilets Visual Indicators: Yes
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 65
- Elderly Impaired Score: 75
- Electric Wheelchair Score: 66
- Hearing Impaired Score: 81
- Manual Wheelchair Score: 68
- Visually Impaired Score: 87
- Wheelchair Or Scooter Impaired Score: 65
Guest Reviews
The staff at this hotel is exceptional. Everyone we interacted with was friendly and helpful. It is right across from an underground stop and is within walking distance of many of the top sights in London (Westminster Abbey, Big Ben, London Eye, St. James Park). We ate at the restaurant one evening and the food was wonderful. Rooms are comfortable, quiet, and clean.
Rooms were comfortable and quiet
More information could be given by the waiting staff about breakfast options that are not shown on the menu
We stayed during our wedding anniversary and were very well taken care of. Staff and management went out of their way to ensure a great experience
Oh dear, what can the matter be London Conrad St James? I used to come here regularly for afternoon teas and Sunday brunches but unfortunately the standard has declined significantly. There are numerous reasons why this is the case. The choice of tea is extremely poor - only two black teas and one of these being Earl Grey. The ambiance is terrible - there was only one other couple in the lounge. There used to be a harpist - now it’s piped music. No change of tea was allowed and the scones, cakes and sandwiches were all mediocre. I had to constantly remind the waiter to replenish by tea (it took 34 minutes at one stage) and the champagne (which took 19 minutes) at another.
These type of things simply don’t happen at Claridges and London Conrad St James could learn a thing or two from this hotel!
The manager was very understanding and waived the charge but I don’t think I’ll be back. A sad decline all round. It’s back to Claridges in future! Attention to detail there is spot on!
I love staying at the Conrad London St James Hotel. It is located directly across from the St James Park tube station, near Westminster, Victoria, St James' Park and Buckingham Palace. Every hotel can be nice, have lovely rooms and good food. The difference at the Conrad is the staff. They are always welcoming, polite, helpful and are sincere in their interest. I would especially like to mention Peter in the Executive Lounge, Ardit the concierge, Jamal at the door, John and Ubi in the Hedgerow Lounge. The breakfast staff is fantastic: Siya, Rishitta, Casey, Zac, Paul and Amy. I would always choose to stay at the Conrad.
Kahvaltı ve konum çok iyi
Değiştirildikten sonra kaldığımız oda çok konforluydu.
Business lounge daki yaşlı erkek personelin kaba davranışını yadırgadım ve üzüldüm
Business lounge da içki servisinin sadece belli saatlerde yapılmasını sevmedim. Halbuki akşam yemek dönüşü bir kadeh içilebilmeli.
Otele adıma gelen ve elimde teslim bilgisi olan kargoyu uzun süre bulamadılar.
Location, room facilities and the food
Hotel entrance
I just spent seven nights at the Conrad London on a business trip and I loved it. I visit London at least once a year for business and each time I stay at a different hotel because I have not quite found a keeper. However, after this stay, it's safe to say that my search is over.
First, the interior design aesthetic is contemporary/modern which i love. I fell in love with my King deluxe room immediately i walked in and housekeeping kept the rooms and linens spotless for my entire stay. Second, the hotel is right across the road from the St. James Park underground station so, perfect accessibility to public transportation. But what really made this hotel special is the staff.
Nobert from the concierge team was most attentive and helpful on my first day and each i time i encountered him after, continued to display a high level of care and professionalism. Casey from breakfast service was excellent and helped make my seven night stay a lovely experience. She was always very warm, welcoming and attentive and showed a high level of professionalism.
I also want to mention that i had a great dinner at the Pem. Loved the chef's presentation of my dinner.
Overall, I highly recommend the Conrad London St. James and plan to return for future trips to London.
Perfect location in London-town! A week flew by quickly - we opted for the junior suite, which was a good size, with a super-comfortable bed, and very quiet, with a nice view of the street below. Turndown service was an unexpected pleasure (chocolates on the pillows, sometimes other treats). Lounge access meant starting the day with a delicious breakfast, with lots of choices. Each afternoon, there were tasty snacks and drinks. Great service from Alessandro at check-in (making for a terrific welcome!) and the lounge staff were particularly friendly, kind and accommodating. The concierge staff were also very helpful. We are already planning our next stay!
We chose to stay at the Conrad St James for our mother/daughter trip to London and we loved it! The location is wonderful and our room was lovely. We especially enjoyed breakfast with so many choices and the beautiful flower arrangements at the reception desk. The best part of this hotel, however, is the staff and the service . Reception when we arrived was quick and easy. Everywhere we went, the staff was there to make our stay perfect. I have to mention a few special staff members who took extra special care of us. Vjollca, who took care of our nightly turn down was so kind to my daughter on her birthday and made her feel special; Julia at breakfast was so kind, outgoing and always came by to make sure we were taken care of (I especially enjoyed talking with her); and Alan, in the bar, was exceptionally kind and quick to help when my daughter became ill. He went to the kitchen and brought out a tray with special food that she would be able to eat. Our stay here was just exceptional. We can’t wait to return.
Just wanted to say that Paul at breakfast, each and every time, was very attentive. Best service we had anywhere here in London. Will miss him for sure. Everyone was great the whole time we were here. Front of the house as well. Enjoyed our stay, thank you everyone.
We stayed at the Conrad St. James for four nights and, while the location was excellent, the service standards didn’t match the price point.
Housekeeping was inconsistent throughout our stay. Out of four nights, turndown service happened only once. Every day we had to request an extra towering the am, even though the hotel knew we were a party of three. Basic items like towels shouldn’t require daily requests at a property positioned as luxury. The one night we did turn on the TV it was broken, wasnt fixed even though we complained as we did want to watch the 1am world cup match.
The Executive Lounge was comfortable to sit in, but the food and drink offerings were very limited compared to club lounges at other 5‑star hotels. It felt more like a quiet waiting room than a true lounge experience.
On the positive side, the location is fantastic — right next to Westminster Abbey and extremely convenient for sightseeing and transportation.
Overall, this is a solid 4‑star hotel, but the service didn’t justify the £650 per night rate we paid. At around £200–£250 per night, it would feel appropriately priced for the experience delivered.
Customer service from John at the bar was excellent. John went out his way to make us feel comfortable. Even after closing time he stayed back to make sure we were okay. Kudos to John
We adore the Conrad London! We have stayed there twice, and now it feels like home. The rooms are extraordinary, and the bathrooms are just spectacular. But the staff really makes the difference. John at the bar, and Anna, took care of us for two dinners with lovely cocktails, delicious food and wonderful service. 10/10!
La gentillesse du personnel
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