The Cube Hotel Birmingham

Unfortunately the air con wasn’t working in the entire hotel. Fans were provided but it was a very hot night.

The aircon did not work in the room

The rooms were very hot

Considering the aircon situation had been mentioned in previous reviews the hotel should have done something to correct the situation

The rudeness of the staff when we complained about the room being hot and the tv not working!! Aircon didn’t work either

The damage deposit

On check in we were told that the AC was out of order and had been for a few days - I think the hotel should have advised us of this before our stay so we could have changed our hotel. The TV was also not working. A fan was provided but the room was really stuffy.

Not possible to watch ordinary channels such as BBC/ITV. Not advised when we booked in so wasted a lot of time trying to work out how to watch with two staff members coming to the room to eventually be told only way to watch was through UTUBE so not possible to watch what we expected to see.

When we arrived we were told the air con wasn’t working, or the TV. We went to the room, but far too hot and stuffy.Fan provided didn’t work properly. An hour spent waiting to see if another room available. Changed rooms, this one cooler but still no air con/TV. By the morning very stuffy with no air coming in. Very frustrated as it hadn’t been working for a week, but we weren’t told until arrival - after travelling from Cornwall. 20% discount offered.

The AC, tv, and phone in the room didn’t work. Staff very unhelpful

Well. As so many have stated, it’s all quite run down? I’m not sure why this hotel is still open 😅 upon arrival we were told the AC has stopped working, as well as the tvs in the room. We were offered to cancel our room and look for another hotel or take a look at the room to see if we still want to keep the booking. The room was AWFULLY hot I have no idea what person could stay in there. No airflow and the fan was just blowing around hot air. We asked if there were any rooms where we could open a window and were offered one of the suites. Very spacious and being able to open the door to the balcony helped! HOWEVER we were made aware there was an event right above the room and it could be a bit louder until roughly 1AM. No problem we thought. In the end it wasn’t too loud until it turned 4AM and someone started rearranging the whole event room upstairs for almost 2 hours 🤣 it was impossible to sleep. The hotel overall is in bad shape. The photos do not represent the state it’s in. The AC clearly hasn’t been working for months at this point, so you’re just being lied to when checking in. I feel sorry for staff, absolutely incredible to think that management just seems to expect them to lie to customers faces. Anyway, just stay away, it’s not worth it.

Only reason I am marking this down was the noise at night. I stayed on a Friday night and to be fair there are signs to warn that on Saturday & Sunday there may be noise from the top floor where there are parties being hosted. The thump thump of the music was very annoying whilst I was awake. Thankfully I can sleep through most things and it didn't disturb my sleep, it just made it unpleasant to be in the room until that point. This was the 23rd floor, so 2 floors below the party floor.

Room was dirty, decor tired, carpet tired, bathroom was leaking. Poor overall standard for price point.

The room just wasn’t up to standard carpets were stained cracked tile and tv wouldn’t work
The chair in reception needs a steam clean as well as carpets throughout rooms and corridor

We checked in at 9pm on 4th June
There was a fan in my colleagues room and the room was hugely hot and uncomfortable.
I called reception and was told that a manager would call back.
I called again and was told that I hadn't spoken to anyone and that the aircon was broken in all rooms bar 4.
I was told it cannot be fixed and was asked if i wanted to check out.
As a female traveller at 9.30pm in a city, this is clearly not an option, that was the only solution given.
The poor lady on reception is clearly in a fix and should have told us prior to checkin but told us she was not allowed to let guests know in advance that there was a problem. 
She said she has asked to be allowed to send emails to the guests and to inform them on arrival, but has been told no.
She has suggested to management that they just close the hotel. 
She was upset and tried to be as helpful as she was able.
Add to this the tv did not work in either room and the guests shouting and swearing in the corridor for over an hour after 11pm, it was not a good night.
It must be noted that every single employee we encountered was incredibly warm and welcoming and are an asset.
It turns out the hotel is in administration.