Four Seasons Hotel Guangzhou

Hotels
•
Four Seasons Hotels and Resorts
9.8 (1667 reviews)
5 Zhujiang West Road, Zhujiang New Town, Tianhe District, Guangzhou, China , Guangzhou , cn

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
High cleanliness standard
Cons:
Long wait times during breakfast
Elevator inconvenience

Categories

Cleanliness
9.64
The hotel is immaculate, meticulously maintained, and kept to the highest standards.
Service
10
The staff are truly professional—polite, attentive, and always ready to assist.
Location
9.64
Great location with convenient access to surrounding areas.
Room Quality
9.84
Elegant, spacious, and perfectly prepared rooms.
Amenities
9.64
Beautiful rooms and excellent amenities.
Value for Money
9.64
A luxurious experience that justifies the cost.
Food and Beverage
10
Breakfast is diverse and prepared with the highest care.
Overall Experience
10
An exceptional hotel stay that exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:14

Property Description

Luxurious Accommodation
Experience oriental-inspired modern rooms with floor-to-ceiling windows, a flat-screen TV, and spacious bathrooms with rain showers and bathtubs.

Exceptional Amenities
Indulge in the indoor pool, hot tubs, gym, beauty shop, and spa offering massages. Explore the city with a car rental or enjoy day trips with arrangements from the tour desk.

Culinary Delights
Savor Cantonese, seafood, and Japanese cuisine at the hotel's various dining options including Yu Yue Heen, Catch Seafood Restaurant, and Kumoi restaurant. Book now to enjoy a luxurious stay at Four Seasons Hotel Guangzhou.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Four Seasons Hotels have launched an enhanced global health and safety program, Lead With Care. As local epidemic prevention and control policies adjust frequently, please ensure that you are up to date on the latest government restriction regulations when traveling. Book online now or call the Hotel directly for assistance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Adults stay for CNY 379 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1667 reviews
Cleanliness: 9.64
Service: 10
Location: 9.64
Room Quality: 9.84
Amenities: 9.64
Value for Money: 9.64
Food and Beverage: 10
Overall Experience: 10
R
Roman • couple • ru
9
Pros:

Отличный отель

2026-07-18 • via Nuitee
B
Blessing • couple • de
10
2026-07-17 • via Nuitee
B
Blessing • couple • de
10
Amazing stay overall. Highly recommend. 10/10
Pros:

Excellent views. Very clean and spacious rooms. Modern Interiors and beautiful architecture. Also well centred.
Staff is so warm and friendly and always ready to help. The hotel went an extra mile to make our stay comfortable and memorable.

Cons:

No complaints

2026-07-17 • via Nuitee
M
Matshadi Edith • couple • za
10
Mind blowing 🙌
Pros:

Breakfast had variety, plaint to choose from. I loved the river window viewing it’s mind blowing.
Every thing was excellent 🙌

2026-07-17 • via Nuitee
Z
Zeynep • couple • tr
10
2026-07-16 • via Nuitee
K
khalid • solo_traveller • sa
10
شكرا sue سوبر فايزر الاستقبال من افضل الموظفين اللذين شاهدتهم
Pros:

الفخامه والخدمه وتعدد المطاعم والنظافه والتعامل كل شي جميل

Cons:

لاشيء

2026-07-15 • via Nuitee
L
Lesley • couple • za
10
2026-07-15 • via Nuitee
S
saad • solo_traveller • sa
10
2026-07-15 • via Nuitee
N
Nashami • couple • kw
2
2026-07-14 • via Nuitee
S
sultan • couple • sa
10
Pros:

كل شي جميل

2026-07-14 • via Nuitee
Z
Zhuldyz • couple • kz
10
2026-07-11 • via Nuitee
L
L8824LNandyc • Family
4
Poor management and unprofessional conduct
Pros:

This was my first negative review on a luxury hotel in China, and unfortunately it turned into the most disappointing hotel experiences I’ve ever had.

I stayed at the Four Seasons Hotel Guangzhou with our two young children (age 6 and 8) on July 8 ~ 9. Our check-in was smooth. My son was excited about the hotel, and the front desk staff were warm and welcoming. One of the ladies at the front desk was especially kind and took the time to chat with both of my children, which made us feel very welcome.

We arrived in the afternoon, dropped off our luggage, and left the room around 4:00 p.m. We returned around 8:00 p.m. My kids were still happy. However, everything changed when we returned to our room. My son wanted to use the bathroom, and to our shock, someone had used our toilet and had not even flushed it (poop inside). The bathroom smelled terrible. We are absolutely certain that none of us had used the bathroom before leaving the room at 4:00 p.m.

I immediately reported the issue. A housekeeping supervisor came to inspect the room and reviewed the security cameras. He told us that three different staff members had entered our room while we were away. One said they delivered a mouse pad, another said they emptied the trash, and another claimed to have made the bed.

The problem is that our bed had clearly not been made. My daughter had hidden the TV remote under the pillow before we left, and when we returned it was still exactly where she had left it. The bed remained messy, which made the explanation difficult to believe.

Instead of addressing our concerns satisfactorily, the hotel moved us from our spacious premium room with a spectacular view of the Guangzhou Tower to a much smaller room—about half the size—with a very limited view. Rather than feeling compensated, we felt like we were being downgraded and mistreated.

The incident also left my children feeling frightened. They no longer wanted to sleep in the hotel because they kept worrying that someone might enter our room again while we were asleep. As parents, it was heartbreaking to see them feel so unsafe in what should have been a relaxing family vacation.

I understand that hotel staff may occasionally need to enter a guest room for legitimate reasons. However, there is simply no excuse for a staff member to use a guest’s private bathroom and leave it unflushed. That is unacceptable, especially at a five-star luxury hotel.

This experience fell far below the standards I expected from Four Seasons. I sincerely hope the management team investigates what happened, improves staff professionalism, and implements procedures to ensure no future guest has to experience something like this again.

2026-07-10 • via Tripadvisor
H
Hua • couple • us
10
2026-07-10 • via Nuitee
N
Naser • family_with_children • kw
8
2026-07-10 • via Nuitee
I
Inspiration309653 • Family • Cottesloe, Greater Perth, Western Australia
8
On brand for customer service but a tweak needed
Pros:

My son and I stayed here during the April Canton Fair. We love the Four Seasons brand as the staff are so well versed in customer service and the team at Four Seasons GZ did not disappoint. The hotel was at capacity due to the fair but the staff were exceptional. The team in housekeeping, the restaurant for breakfast, front desk and particularly the door staff were brilliant. Navigating the city we needed help and the door staff were very helpful.
I have not given the hotel 5 stars as we preferred breakfast outside of the hotel, the food was a 4/5, the bar is unsophisticated (not up to HK, BKK or Tokyo four seasons bars) and stunk of cigarettes and cigars with a number of "ladies" selling their trades. The rooms are a tad on the tired side too.
Would we stay here again, yes, would it be my first choice no.

2026-07-08 • via Tripadvisor
W
Winfred • solo_traveller • ke
10
2026-07-08 • via Nuitee
C
Cynthia T • solo_traveller • ae
8
2026-07-07 • via Nuitee
N
Naif • solo_traveller • sa
9
2026-07-06 • via Nuitee
N
Naif • couple • sa
10
2026-07-06 • via Nuitee
M
Martin • extended_group • bg
10
2026-07-06 • via Nuitee