Hilton Garden Inn Raleigh Cary

Hotels
•
Hilton Garden Inn
9.1 (330 reviews)
131 Columbus Avenue , Cary , US
+1 919-377-0440

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean and up-to-date (majority of reviews)
Friendly, helpful staff (multiple named compliments)
Great, convenient location
Comfortable, spacious rooms and good lobby gathering spaces
Good breakfast options (omelette station, buffet)
Useful amenities: gym, on-site laundry, fridge in room, parking
Cons:
Occasional serious cleanliness lapses (odor on entry, hair, stains, missed housekeeping)
Small pool
Pricey breakfast / not always included
Noisy or dirty AC unit reported in one suite
Missing kitchenette items and use of paper cups instead of china

Categories

Cleanliness
8.2
Many guests praised the hotel as very clean and up-to-date, but several reports (odor on entry, hair on floor, stained towels, dusty/filthy AC, missed housekeeping) lowered the score.
Service
9.6
Service is consistently highlighted as friendly, helpful and reliable (several staff named and complimented); reception staff gave good recommendations and resolved issues.
Location
9.4
Multiple mentions of a great, convenient location (accessible to Raleigh/Cary) with useful parking and easy access.
Room Quality
9
Rooms are described as comfortable, spacious and quiet with good furnishings (fridge, seating); isolated negatives include a small shower, noisy/dirty AC in one suite and missing kitchenette items.
Amenities
9.3
Good amenities noted: breakfast service, gym, on-site laundry, fridge in room and parking; only drawback mentioned was a very small pool and paper cups in rooms.
Value for Money
8.7
Many guests felt the stay was worth the cost and praised service and rooms, but comments about pricey breakfast and occasional cleanliness lapses reduce perceived value.
Food and Beverage
9.1
Breakfast and food were praised repeatedly (omelettes cooked to order, good buffet, excellent service); occasional note that breakfast is not included and can be pricey.
Overall Experience
9.5
Overall experience is very positive for most guests (many would return, several said stay exceeded expectations), though one stay was poor due to odors and housekeeping issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Amenities
Indulge in our heated indoor pool, spacious fitness center, and two sun terraces for ultimate relaxation and rejuvenation.

Convenient Location
Situated near major interstates and within walking distance to Crossroads Shopping Plaza, our hotel offers easy access to both work and leisure activities.

Delicious Dining Options
Savor delectable meals at our American Grille Restaurant and Bar, or explore the nearby dining scene of Central Raleigh for a culinary adventure.

Experience comfort and convenience at Hilton Garden Inn Raleigh Cary. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Renovation work of the hotel will be carried out from November 30, 2024 to February 22, 2025.

The lobby willl be under rennovation from November 17, 2025 to January 5, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Property Video

Guest Reviews

9.1
Based on 330 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9.4
Room Quality: 9
Amenities: 9.3
Value for Money: 8.7
Food and Beverage: 9.1
Overall Experience: 9.5
A
April • couple • us
8
Will be back
Pros:

Clean, comfortable, contemporary

2026-10-23 • via Nuitee
H
Heather • couple • us
9
2026-10-19 • via Nuitee
A
Arie • couple • nl
10
2026-10-17 • via Nuitee
R
Regina • couple • us
10
2026-09-18 • via Nuitee
P
Patrick • couple • us
10
Clean, friendly, and reliable
Pros:

I always know what I am going to get at a Hilton Garden Inn and this is was no different. Clean, friendly staff, and no nonsense. I was only there for a night and the hotel met my needs perfectly.

Cons:

nothing

2026-09-14 • via Nuitee
L
Leonard • couple • us
10
2026-09-11 • via Nuitee
M
Miriam • couple • us
8
Very good breakfast that is not included with room
Pros:

The location is great and the hotel is nice

Cons:

The pool is very small and they didn’t clean the room the days we were there

2026-09-08 • via Nuitee
B
Benjamin • couple • us
9
Great location, comfortable stay, will return if I'm ever back here.
Pros:

Great location, accessible to much of the Raleigh area and especially Cary. The room was clean, comfortable, and all our interactions with staff were pleasant and directly solved what few issues we did run into, when necessary.

Cons:

Everything was solid. Nothing I'd note that needs improving.

2026-09-08 • via Nuitee
L
Linda • family_with_children • ca
9
Pros:

Our room was spacious and quiet. Enjoyed the large sitting area in the lobby so extended family could gather.

2026-09-08 • via Nuitee
J
Jim • solo_traveller • ca
10
Pros:

Facility was very clean and up to date. Great gathering spaces in the lobby area for big groups

2026-09-08 • via Nuitee
C
Carolyn • couple • us
10
Comfortable room. Great breakfast. Very friendly staff.
Pros:

Great location for us. Easy to get to.

Cons:

There wasn’t anything I did not like.

2026-09-04 • via Nuitee
J
Jan • couple • gb
8
Very helpful staff and great facilities
Pros:

The staff were very friendly and helpful. The food was very good especially the Omelette cooked to order. Plenty of coffee and a good choice for the buffet .
We enjoyed using the gym and having a washing machine and tumble dryer was a real bonus.
Parking was also very useful to us.
The size of the room was good with a chair and a desk
Great to have a fridge in the room.
The staff on reception were very helpful and gave us recommendations for places to visit.

Cons:

It was a really disappointing to have paper cups instead of china ones in the room

2026-09-03 • via Nuitee
J
JASON • couple • us
10
2026-07-25 • via Nuitee
P
Peggy • couple • us
5
Would look for accommodations elsewhere.
Pros:

The outdoor seating areas, size of suite and its amenities.

Cons:

There was an immediate odor upon entry into the hotel, the elevator had a different odor and the suite had a different odor as well. There were spots on the floor near the vanity area that remained there for the 3 night stay we were there. Long strands of hair were on the floor near the toilet, AC/ heating unit in the bedroom was very noisy and absolutely filthy with build up of dust which is not good for anyone to breathe in, the safe was not operating, the door to the suite had very noticeable fingerprint smudges all over it, and although not needed, it was apparent the kitchenette pan/pot and utensils were missing.

2026-07-24 • via Nuitee
C
CiCi48 • couple • us
10
Best 1 night stay in a hotel I've had in a while!
Pros:

Everything was perfect, check in, customer service and the room and location was awesome, clean ,updated, and comfortable. Breakfast services were awesome as well Well worth the time and money.

Cons:

Weather.....lol but the Hotel/Staff was amazing!

2026-07-23 • via Nuitee
J
John • solo_traveller • us
10
Best choice I have made
Pros:

Very clean and comfortable rooms
Staff is very friendly

2026-07-06 • via Nuitee
K
Kyle • couple • us
8
2026-06-26 • via Nuitee
C
Caryn • solo_traveller • us
10
Will definitely stay here again when visiting
Pros:

Honestly, everything, almost

Cons:

Shower was surprisingly smallish

2026-06-20 • via Nuitee
C
Cierra • couple • us
10
2026-06-10 • via Nuitee
M
Mark • couple • us
10
Location, facility and price.
2026-06-09 • via Nuitee