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Facilities
Property facilities
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Snorkeling nearby
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Bicycle rentals nearby
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Hiking/biking trails nearby
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Sailing nearby
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Scuba diving nearby
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Water skiing nearby
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Breakfast available (surcharge)
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Scooter/moped rentals nearby
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Safe-deposit box at front desk
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Multilingual staff
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Skydiving nearby
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Smoke-free property
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Use of nearby fitness center (discount)
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Ecotours nearby
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Tours/ticket assistance
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Area shuttle (surcharge)
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Rooftop terrace
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Airport transportation - pickup (surcharge)
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Beach umbrellas
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Beach towels
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Boat tours nearby
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Game drive nearby
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Ziplining nearby
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Banquet hall
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Personal motor watercraft nearby
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Free beach club nearby
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Coworking spaces
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Upper floors accessible by stairs only
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Accessible airport shuttle
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No accessible airport shuttle
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Boat tours nearby
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Area shuttle (surcharge)
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Free beach club nearby
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Concierge service
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Wheelchair accessible
Review Highlights
Categories
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Property Description
Rooftop Massages and Terrace Views
Indulge in onsite massages and breathtaking views from the rooftop terrace, perfect for relaxation.
Fine Dining and Exceptional Services
Experience exquisite dining at Carboncitos restaurant, with room service available, ensuring culinary delight. Enjoy convenient amenities such as concierge services and complimentary Wi-Fi.
Central Location with Stylish Rooms
Stay in one of the 18 uniquely decorated guestrooms featuring modern conveniences and daily housekeeping. Immerse yourself in the heart of Playa del Carmen, just steps away from Quinta Avenida and Playa del Carmen Main Beach.
To make the most of your Playa del Carmen getaway, book your stay at Hotel Cielo today!
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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Accessibility
No elevators
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
-
Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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Accessibility
No elevators
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10
Only thing I would have changed was the curtains. A lot of light came into the room at night.
This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.
We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Great locqtion great hotel convenience so close to 5 avenue
Liked the property overall had all the needed amenities just wished it had a mini fridge
The restaurant across the way was way too loud.
Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
It is great one block to the beach! It is safe! Close to stores and restaurants!
Awesome & location was great! Will come back!
The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby.
Very lively area so be prepared to hear music, trucks and partying all hours of the night.
Very close to beach and ferry.
Super friendly and helpful staff!
The staff were lovely and so friendly.
Really beautiful traditional interior and super convenient location for the beach. LOVED it
This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC.
This is it.
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
I really liked this Hotel
The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well.
Btw, for Shabbat keeping people there is a key to the room.
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
It’s in a good neighborhood with easy access to the beach
This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!
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