Hôtel Cailler & Bains de la Gruyère

Hotels
8.9 (1480 reviews)
Gros Plan 28 , Charmey , ch

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Professional staff
Comfortable rooms
Wonderful location
Varied and delicious food
Cons:
Minor cleanliness issues
High prices for some services
Temperature of food could be improved

Categories

Cleanliness
8.69
Generally good with mentions of cleanliness but noted some minor issues in a review.
Service
9.16
Consistently praised as professional and welcoming across multiple reviews.
Location
9.2
Highly rated for its beautiful setting in Charmey and convenience to local amenities.
Room Quality
8.65
Chambers described as comfortable and well-cared for with minor drawbacks.
Amenities
9.08
Direct access to baths and good facilities, alongside quality breakfast offerings.
Value for Money
8.64
Some concerns regarding pricing related to certain amenities.
Food and Beverage
8.69
High quality of meals and breakfast mentioned, though some food temperature issues were noted.
Overall Experience
9.06
Guests have expressed strong satisfaction throughout their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:52

Property Description

Charming Country-Style Rooms and Fine Cuisine
Hotel Cailler offers charming country-style rooms directly linked via an underground hallway to the Gruyère Spa. Enjoy fine cuisine in the 2 restaurants serving delicious Swiss and international dishes made from seasonal ingredients.

Wellness Facilities at Gruyère Spa
Indulge in relaxation at the Gruyère Spa featuring a Turkish bath, sauna area, pools, and various wellness facilities. A sports centre nearby offers additional recreational options.

Variety of Accommodation Options
Choose from nicely furnished double rooms, spacious junior suites, or apartments with a living room for your stay at Hotel Cailler. Each option provides a comfortable and inviting space.

Ready to experience the perfect blend of relaxation and comfort? Book your stay at Hotel Cailler now!

Important information:

Please note that access to the Gruyère Spa is allowed for children of all ages.
Please note that reservations for the restaurants are recommended before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

8.9
Based on 1480 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 9.08
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 9.06
L
Lise-marie • solo_traveller • ch
10
Pros:

Tout. C est un endroit magnifique. Rien à redire.

2026-07-03 • via Nuitee
F
florian • couple • fr
8
Je recommande a toute personne qui souhaite faire une parenthèse et se ressourcer.
Pros:

Dans un cadre calme et avec une vue qui se laisse admirer. Le personnel est accueillant et professionnel. Le spa est accessible depuis l'hôtel via un passage souterrain qui relie les deux batiments ce qui est plus qu'appréciable. Je recommande.

Cons:

Je n'ai pas apprecié la vue de la chambre sur la reception de marchandise (bruiyant par moment) et la vue qui de ce cote (à l'arrière de l'hôtel étais avec vue sur un talus recouvert de vegetation, aucune montagne ni prairie en vue..

2026-07-02 • via Nuitee
C
Cathy • couple • fr
8
Très bon séjour avec des bains magnifiques et très bien équipés. Ne manquait que la climatisation
Pros:

Emplacement et proximité des bains

Cons:

L’hôtel n’est pas climatisé

2026-07-01 • via Nuitee
C
CATARINA • couple • pt
8
Um lugar mágico para descansar!
Pros:

Simpatia dos funcionários! O edifício dos banhos com boas áreas e com vistas fantásticas!!!
Pequeno almoço soberbo!

Cons:

Edifício antigo mas aceitável!!

2026-07-01 • via Nuitee
F
Fabien • couple • ch
7
Très agréable, juste un peu bruyant la nuit.
Pros:

L’emplacement, le personnel.

Cons:

Insonorisation, manque de climatisation.

2026-06-29 • via Nuitee
C
Campanile • couple • ch
10
Esperienza positiva
Pros:

Ci siamo trovati molto bene, tutto era ben curato. Il personale molto gentile, disponibile e sorridente.
La colazione ottima, variata e abbondante.
Posizione molto bella.
Torneremo sicuramente se dovessimo soggiornare da quelle parti.

2026-06-28 • via Nuitee
N
Ndaye • couple • ch
10
Parfait!
Pros:

Vraiment tout, mais vu la chaleur installée des climes dans la chambre serait pas mal, mise à part ça tout était parfait et personnel au top!

Cons:

Absolument rien

2026-06-28 • via Nuitee
S
Sonja-carina • couple • ch
6
Pros:

Le cadre est magnifique

Cons:

Malheureusement l’établissement n’est pas climatisé … la nuit fut très compliquée

2026-06-27 • via Nuitee
F
Fidèle Cedric • solo_traveller • ch
10
2026-06-26 • via Nuitee
M
Marc • solo_traveller • ch
9
Pros:

The location and the access to the baths of Charmey.

Cons:

Our shower was broken.. it nearly fell on my head as it wasn't fixed properly to the wall.

2026-06-25 • via Nuitee
M
Marie • solo_traveller • ch
8
Pros:

L'accès aux bains illimité, le confort de la chambre, le buffet du petit-déjeuner, le beau cadre de Charmey,...

Cons:

Le bruit d'une fête de mariage jusqu'à 2h du matin, la réservation du restaurant gastronomique qui n'a pas été prise en compte. Dommage !

2026-06-23 • via Nuitee
C
Christophe • couple • ch
9
2026-06-22 • via Nuitee
G
Gunilla • couple • se
10
Pros:

Fantastisk frukost, härligt bad med underbar utsikt.

Cons:

Maten var lite väl dyr även för att vara i Schweiz.

2026-06-22 • via Nuitee
B
bruno • couple • ch
9
2026-06-22 • via Nuitee
F
Franz Xaver & Lea Klara • couple • ch
10
2026-06-20 • via Nuitee
S
Stéphane • couple • ch
7
Séjour agréable. Bel hôtel, avec un panorama superbe. Restaurant: mets très bons mais salle beaucoup trop bruyante, pas
Pros:

Accès aux bains super agréable, par un tunnel sous-terrain. Chambres spacieuses et propres.

Cons:

Restaurant beaucoup trop bruyant. Pas du tout “cosi”. Pas adapté à ce niveau d’hôtel.

2026-06-20 • via Nuitee
D
David • couple • ch
8
reposant
Pros:

les plats salés du petit-déjeuner
La chambre était spacieuse
Le personnel au petit soin

Cons:

La crème double n'était pas assez épaisse.

2026-06-19 • via Nuitee
N
Nadege • couple • fr
10
Séjour exceptionnel
Pros:

Qualités des prestations, très bonne literie, personnel très sympathique et professionnel . Accès direct aux bains de la gruyère

Cons:

Rien

2026-06-19 • via Nuitee
L
lionel • solo_traveller • ch
9
2026-06-18 • via Nuitee
L
Lea • couple • ch
8
2026-06-18 • via Nuitee