Hotel Dorado Plaza Centro Histórico

Hotels
7.8 (539 reviews)
Carrera 9 No .31-72 , Cartagena de Indias , CO
+57 605 6411500

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Lift / Elevator
Laundry
Luggage storage
Tour desk
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Poor cleanliness
Inadequate amenities
Value for money concerns

Categories

Cleanliness
6.51
Several reviews mentioned poor cleanliness, including issues with the cleaning service and unmaintained rooms.
Service
8.48
Most reviews highlighted the attentiveness and friendliness of the staff, contributing positively to the experience.
Location
9.52
Many guests appreciated the hotel's prime location, especially its proximity to historical areas.
Room Quality
7.97
Rooms described as spacious and comfortable, but some concerns about noise and age of the facilities.
Amenities
7
Limited mentions of amenities with some negative feedback regarding the absence of expected facilities.
Value for Money
6.96
Concerns raised about the pricing not matching the conditions and facilities offered.
Food and Beverage
7.51
Some compliments about breakfast quality but lack of options for other meals, leading to average impressions.
Overall Experience
8.48
General sentiment reflects a satisfactory experience despite various areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:55

Property Description

Welcome to San Felipe Hotel, just steps away from the Cartagena Convention Centre.

Comfortable Rooms: Our air-conditioned rooms are equipped with all the basic amenities you need for a relaxing stay, including a private bathroom, work desk, and telephone.

Convenient Facilities: Enjoy access to our 24-hour front desk, business centre with free WiFi, and TV lounge for your entertainment.

Delicious Dining: Indulge in refreshments and light meals made with regional ingredients at our on-site restaurant.

Experience convenience and comfort at San Felipe Hotel - book your stay now to make the most of your visit to Cartagena!

Important information:

Please note that this property does not offer hot water in the bathrooms.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

7.8
Based on 539 reviews
Cleanliness: 6.51
Service: 8.48
Location: 9.52
Room Quality: 7.97
Amenities: 7
Value for Money: 6.96
Food and Beverage: 7.51
Overall Experience: 8.48
F
Fernanda • family_with_children • br
10
Excelente
Pros:

O quarto é bem grande, camas muito confortáveis, ar condicionado ok, banheiro espaçoso e chuveiro excelente,

2026-09-19 • via Nuitee
R
Roque • solo_traveller • sv
9
2026-09-18 • via Nuitee
V
Valéria • extended_group • br
9
amei
Pros:

Localização, perto para caminhar por vários lugares turísticos e próximo a quase tudo, café da manhã bom (bem servido e a vontade), camas ótimas, toalhas trocadas todos os dias, limpeza do quarto também... bom eu amei e voltarei,

Cons:

nada

2026-09-18 • via Nuitee
D
David • couple • co
8
2026-09-17 • via Nuitee
D
David • solo_traveller • co
8
Hotel tranquilo de ambiente familiar
Pros:

Servicio y atención del personal.
Vista desde la habitación.
Tiene recepción y seguridad todo el día.

Cons:

Podría tener mejor mantenimiento de algunas zonas comunes.

2026-09-17 • via Nuitee
S
SilvanaPD • solo_traveller • co
10
La mejor elección
Pros:

La ubicación es inigualable ya que está en una zona céntrica de la ciudad. Se puede mover a pie a donde quieras y siempre hay policías así que se siente seguro.

Cons:

Que mi habitación no tenía ninguna vista y el tv no me funcionó.

2026-09-16 • via Nuitee
D
DORA MARIA • solo_traveller • it
1
Pros:

Desafortunadamente el Hotel debe ser Fumigado. Visita del DACS . Cucarachas en las habitaciones y baño. Pésima limpieza.

2026-09-16 • via Nuitee
N
Nimisica Prieto • solo_traveller • co
10
2026-09-15 • via Nuitee
J
jaime • solo_traveller • co
1
Queja de un hotel en mal estado y sin personal que de soluciones
Pros:

Nada la verdad ni el personal está para atención al público, no resuelven nada

Cons:

La habitación no tenía agua para poder bañarse ,el aire no funcionaba bien ,las camas sucias, se pasó la queja y no soluciona nada ,las instalaciones sucias y en mal estado, no recomendaría para nada, menos mal solo pase la noche y salí super temprano porque no tenía soluciones

2026-09-15 • via Nuitee
G
Gerson • solo_traveller • co
7
2026-09-15 • via Nuitee
S
Sandoval Angulo • solo_traveller • pe
10
Buena eleccion
Pros:

La ubicacion... El desayuno... Excelente.... Las habitaciones excelente.

Cons:

Llegue trmprano y solo t prestan baño para cambiarte.. Y esperar hasta las 3 de la tarde...

2026-09-15 • via Nuitee
C
CARLOPTO • solo_traveller • co
9
Excelente estadía
Pros:

La ubicación te permite llegar caminando al centro histórico y a Getsemaní... Igual para disfrutar de Cartagena.
Acceso a comercio , restaurante, transporte, etc...
El aire acondicionado funcionaba bien.
Limpio el hotel, excelente variedad en el desayuno, el personal es muy amable

Cons:

El colchón está para cambiar. Lastimosamente no tiene piscina

2026-09-13 • via Nuitee
B
Blanca • couple • co
8
Sin novedad
Pros:

Bueno

Cons:

Ser mas. Eficiente atención al cliente

2026-09-13 • via Nuitee
J
Judit • couple • es
10
2026-09-12 • via Nuitee
M
Maribel • family_with_children • pe
8
Linda Experiencia!!!
2026-09-11 • via Nuitee
A
AUDAGNA • solo_traveller • ar
9
Pros:

La limpieza,el desayuno

2026-09-11 • via Nuitee
C
Cristobal Federico • couple • ec
10
Pros:

La ubicación las instalaciones la amabilidad de casi todo el personal. Especialmente Fernando excelente anfitrión

Cons:

Todo estuvo perfecto

2026-09-10 • via Nuitee
D
Daniel • solo_traveller • co
8
Pros:

El desayuno y la atención del personal

Cons:

El olor a humedad

2026-09-10 • via Nuitee
F
Fredy • couple • co
8
Pros:

La cercanía a todo

2026-09-10 • via Nuitee
R
Rob • couple • gb
1
Unhealthy damp and mouldy rooms, with very concerning handling of guests’ passport data.
Pros:

Location.

Cons:

Unfortunately, we had a very disappointing experience at this hotel and were relieved that we were only staying for a couple of nights.

The biggest issue was the condition of our room. There was black mould growing across the ceiling, and the room was so damp that all of our belongings started to feel damp after just a few nights. It was practically impossible to get towels to dry. The whole environment felt extremely unhealthy, and I would have been very concerned about staying there for any longer.

What made the experience even worse was what happened when we checked in. One of the reception employees took photos of our passports with her personal phone and sent them to herself via WhatsApp. It happened so quickly that I didn’t even have an opportunity to stop her. When I immediately asked what she was doing, she explained that their copier wasn’t working, so they were taking photos of guests’ passports until they could print them.

I was genuinely shocked and extremely uncomfortable with this. Passports contain highly sensitive personal information, and having images of ours taken and transferred via WhatsApp without asking for our permission was completely unacceptable. Regardless of whether the copier was working, there should be a secure procedure for handling guests’ identification documents.

Communication at reception was also difficult. None of the staff we encountered spoke English, which in itself wouldn’t necessarily be a problem when travelling in Colombia, but unfortunately there seemed to be very little willingness to try to communicate or help bridge the language barrier. Overall, we found the reception staff quite unfriendly and moody, which made an already uncomfortable stay worse.

The one positive was the staff at the restaurant. They were lovely, friendly and accommodating, and their attitude was a complete contrast to our experience with reception.

2026-09-09 • via Nuitee