Mercure Koh Chang Hideaway

Hotels
•
Mercure
7.9 (759 reviews)
111/1 Moo 1, Koh Chang Tai, Koh Chang , Ko Chang , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food
Aging facilities

Categories

Cleanliness
7.61
There was a bad smell in the room and toilet, indicating cleanliness issues.
Service
8.58
Overall positive feedback regarding the friendly staff and great housekeeping.
Location
8.62
Great beach location and easy access to bars and restaurants nearby.
Room Quality
8.07
Most rooms spacious and comfortable, but some reports of aging facilities.
Amenities
7.6
Pool cleanliness issues noted, but overall good amenities offered.
Value for Money
7.06
Expensive food and drink prices were a concern, indicating poor value.
Food and Beverage
7.11
Food was noted as pricey for the quality, and coffee was criticized.
Overall Experience
8.58
Overall a positive experience, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:11

Property Description

Luxurious Thai-Style Rooms
Indulge in modern Thai-style rooms at Mercure Koh Chang Hideaway - SHA Extra Plus, each equipped with a flat-screen TV, minibar, and tea/coffee facilities. Some rooms even offer a private balcony for a touch of exclusivity.

Pampering Spa Treatments and Private Beach
Unwind with relaxing spa treatments, including body massages, sauna sessions, and hot tubs. With a private beach just steps away, guests can bask in tranquility and rejuvenation.

Dining with a View
Savor international and Thai cuisines at The Bay Restaurant while overlooking the sea and pool. For ultimate convenience, 24-hour room service is also available.

Book now to experience luxury and serenity at Mercure Koh Chang Hideaway - SHA Extra Plus.

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TDX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for THB 600 per person per night when using an available extra bed.
    People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 759 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 8.58
H
Harald • couple • nl
10
Korte vacantie heerlijk ontspannen. Een heerlijk resort waar je eigenlijk niet weg hoeft.
Pros:

Mooie locatie, schoon goed eten

Cons:

Niets

2026-07-25 • via Nuitee
T
Taksina • couple • th
8
Pleasant and old classic with much Natural Landscape feel. Good value stay.
Pros:

Friendly and proper elegant staffs. Great value for what we paid. Comfortable big size room. The hotel is under renovations and since it is low season there were more workers than guests. Very Natural surroundings. We have our own car so with large parking at front of hotel it was convenient. I like the designs of the hotel and with freshening it up it is classic beauty.

Cons:

There were dozens of gardeners working the next morning and all
Day to clear up trees and all so they were around swimming pool area and did not give the sense of privacy. We didn’t use the pool at all. But no complaints Aa for what we paid for the room type with big balcony and beach front view on the 3 rd floor room for 2 nights and under 4000b was a great deal including breakfast.

2026-07-23 • via Nuitee
G
Gilles • solo_traveller • be
5
Pros:

Super piscine pour les nageurs (50m)

Cons:

Chambre juste à côté du staff donc réveillé à 7h tous les jours et la dernière nuit fête à l hôtel, nous avons été prévenu du bruit jusqu'à minuit qui a duré avec un karaoké jusqu'à 3h du matin.

2026-07-20 • via Nuitee
K
Kateryna Makarochkyna • solo_traveller • th
10
Pros:

Our stay at Mercure Koh Chang Hideaway was absolutely unforgettable! From the moment we arrived until the day we left, we felt genuinely welcomed and cared for.

The hotel surprised us with a complimentary room upgrade, which made our vacation even more special. We also received lovely complimentary treats from the hotel, and these thoughtful gestures made us feel truly valued as guests.

What impressed us the most was the incredible staff. Every single team member was friendly, professional, and always smiling. Their attention to detail was beyond anything we have experienced before. For example, I asked for mosquito spray only twice because I was getting bitten. After that, every time we came to our usual table, mosquito spray was already waiting for us without us even asking. It's such a small detail, but it perfectly shows how attentive and caring the staff are.

The service throughout the hotel was exceptional. Everyone remembered us, greeted us warmly every day, and always made sure we had everything we needed. You can really feel that the staff care about their guests and take pride in making every stay special.

The hotel itself is beautiful, peaceful, and exceptionally clean. Our room was spotless every day, and the housekeeping team did an amazing job. The gardens are well maintained, the pools are clean, and the entire property has a relaxing atmosphere.

The location is also fantastic if you're looking for a quiet escape while still being close enough to explore Koh Chang. It was the perfect place to relax, enjoy nature, and unwind.

Breakfast offered a great variety of delicious food, and dining by the sea made every morning even more enjoyable.

Thank you to the entire Mercure Koh Chang Hideaway team for making our holiday so memorable. Your kindness, professionalism, and attention to every little detail truly set this hotel apart.

We travel quite often, and this has been one of the best hotel experiences we've ever had.

2026-07-14 • via Nuitee
V
Vladimir • solo_traveller • se
10
Pros:

Allt.

Cons:

De kan bjuda gäster då och då,med små present.

2026-07-12 • via Nuitee
J
Jackie • solo_traveller • nz
9
Pros:

We went in the low season so you had all the amenities and very low on other people.. Best time to go is now.

Cons:

Nothing to complain about. We loved it. Oh there is no Elevator so if your on the top floor your walking which is fine for most.
We had a car so no issues but... it is a fair way from the pier..
The west side of the island is great. Which the Mecure hotel is and to the south West..

2026-07-08 • via Nuitee
J
James • solo_traveller • gb
10
2026-06-23 • via Nuitee
B
Brad • solo_traveller • th
9
2026-06-23 • via Nuitee
J
James • solo_traveller • gb
10
2026-06-23 • via Nuitee
8
88NR88 • solo_traveller • au
10
2026-06-20 • via Nuitee
8
88NR88 • solo_traveller • au
10
Pros:

Loverly , great value

Cons:

She's a little tired

2026-06-20 • via Nuitee
M
Michael • solo_traveller • de
9
2026-06-15 • via Nuitee
A
Anton • solo_traveller • ru
9
2026-06-14 • via Nuitee
C
Chris • extended_group • au
1
Cons:

Terrible stay – wouldn’t recommend
We stayed for two nights, and it was a complete disaster.

The hot water was completely unreliable – it would run for only about two minutes, then turn ice cold, and we’d have to wait several minutes before any hot water came back. Because of this, my husband ended up with a fever.

Cleanliness was very poor. There were dead ants in the sink, and the drainage was extremely slow.

The soundproofing was awful – we could hear everything from neighboring rooms and the hallway.

The pillows and mattress were far too soft, offering no support at all. We both woke up with back and neck pain.

Overall, a miserable experience. Save your money and stay somewhere else.

2026-06-14 • via Nuitee
E
emmanuel • solo_traveller • fr
7
Pros:

Le site. La deco de la chambre . L emplacement
Les piscines

Cons:

Eau chaude intermittente
Internet pas constant
Coupures d electricite

2026-06-13 • via Nuitee
F
Fercho • couple • ar
10
2026-06-10 • via Nuitee
T
Taras • solo_traveller • ua
10
2026-06-07 • via Nuitee
C
Carlotta • couple • de
10
Wow
Pros:

Wow

2026-06-07 • via Nuitee
L
Lí_Lú • family_with_children • th
6
Pros:

Lovely staff, helpful service. Beachfront accommodation.
Swimming pool is decent, with fire shows on some days. Food is okay, but not great.
พนง.น่ารัก พร้อมบริการ ที่พักติดหาด
สระว่าน้ำทั่วไป มีโชว์ไฟเป็นบางวัน อาหารใช้ได้เล็กน้อย

Cons:

I booked 4 rooms in total.
There were a lot of mosquitoes in every room, but I accepted it because it's close to nature. I knew this before booking.
I don't understand why almost every room had an aromatherapy diffuser but no essential oils were used. I had to ask for them.

Pool Villa 1611:
The jacuzzi was very noisy, like it was about to break at any moment, making me hesitant to use it for fear of a short circuit.
There was no aromatherapy diffuser provided.

Pool-access rooms 1203-1204:
The first room had musty-smelling pillows.
The second room had a slight odor, and before bed, when I looked up at the ceiling, there were many dark, mold-like marks.The beds in the room were different; one was soft and the other was firm.The hairdryer is very small, unlike the one in the other room. If you have long or thick hair, it might take up to 30 minutes.

The sea-view room 1523:
didn't have any problems.

My personal opinion is that the hotel is getting old and needs room renovations.
จองไปทั้งหมด 4 ห้อง
ยุงเยอะทุกห้อง แต่ทำใจได้เพราะใกล้ธรรมชาติ รู้ก่อนจองแล้ว
ไม่เข้าใจว่าเกือบทุกห้องมีจุดอโรม่าแต่ไม่ใส่น้ำมันหอมระเหยเลยทุกห้อง ต้องขอ

พลูวิลล่า 1611
อ่างจากุชชี่ เสียดัง เหมือนพร้อมเสียทุกเมื่อ ทำให้ไม่กล้าใช้กลัวช็อต
ไม่มีตัวจุดอโรม่า ให้

ห้องติดสระ 1203-1204
ห้องแรก หมอนมีกลิ่นอับ
ห้องสอง ในห้องมีกลิ่นเล็กน้อย และก่อนนอนเงยหน้ามองเพดาน รอยดำเหมือนราเยอะมาเตียงในห้องไม่เหมือนกัน 1 นุ่น 1 แข็ง ไดร์เป่าผมเล็กมากไม่เหมือนอีกห้อง ถ้าผมยาวหรือผมหนาอาจต้องเป็นถึง 30 นาที

ห้องวิลทะเล 1523
ไม่เจอปัญหา

ความเห็นส่วนตัวคิดว่า โรงแรมเริ่มเก่า ควรจะต้องเริ่มปรับปรุงห้อง

2026-06-06 • via Nuitee
S
Songwut • solo_traveller • th
8
2026-06-06 • via Nuitee