Andaz Xintiandi, Shanghai, By Hyatt

Hotels
•
Andaz
8.6 (501 reviews)
no.88, Songshan Road , Shanghai , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Modern ambiance
Clean rooms
Cons:
Construction noise
Old room quality
Inconsistent amenities

Categories

Cleanliness
8.05
Mentioned issues with old room and dusty smell, as well as construction noise.
Service
9.25
Staff were attentive and accommodating, with good reviews for housekeeping.
Location
9.45
Consistently highlighted as a major positive aspect across multiple reviews.
Room Quality
7.75
Mixed reviews; some rooms were described as old and poor quality.
Amenities
8.75
Good amenities like gym and pool mentioned; however, some dissatisfaction with certain features.
Value for Money
8.55
Generally positive feedback on value, but some customers expected better quality based on price.
Food and Beverage
8.45
Breakfast received good feedback but one review pointed out a need for more international cuisine.
Overall Experience
8.55
Overall satisfaction indicated despite some specific issues with cleanliness and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:10

Property Description

Luxurious Boutique Hotel in Xintiandi Area
Discover Andaz Xintiandi Shanghai-a concept by Hyatt, a futuristic boutique hotel in the heart of Xintiandi Area.

Modern Amenities and Convenient Location
Enjoy an indoor pool, fitness center, and free Wi-Fi. Steps away from Xintiandi and South Huangpi Road Subway Stations, explore the city with ease.

Elegant Rooms and Relaxing Spa
Indulge in city-view rooms with high-tech gadgets and complimentary refreshments. Unwind with spa treatments or utilize the business center for a productive stay.

Ready to experience luxury in Shanghai? Book your stay at Andaz Xintiandi now!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 233 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 501 reviews
Cleanliness: 8.05
Service: 9.25
Location: 9.45
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.55
M
MASANORI • solo_traveller • jp
10
2026-05-30 • via Nuitee
C
Cahil • solo_traveller • au
10
2026-05-30 • via Nuitee
P
peeke1974 • solo_traveller • nl
9
Great place to stay
Pros:

Hoe ze omgaan met de klant

Cons:

Voor dit hotel had ik , zeker aan de frontdesk beter engels sprekende mensen verwacht.
Het is immers een internationale keten.

2026-05-28 • via Nuitee
T
Teng Koh • couple • sg
4
Main lobby male toilet cleaner insisted that I must not use cubicle toilet if I just want to urine! I was shock and arg
Pros:

Location is good

Cons:

Poor maintenance
Dirty , carpet smell is horrible.
Staff not so friendly
Shld be 4 starts not 5

2026-05-26 • via Nuitee
C
Carol • solo_traveller • sg
8
2026-05-22 • via Nuitee
C
Chris • couple • nz
8
Very enjoyable
Pros:

Excellent facilities
Good location and very good staff

2026-05-20 • via Nuitee
W
Walter Heinrich • couple • ch
5
2026-05-19 • via Nuitee
K
KEVIN • couple • sg
4
Pros:

Location

Cons:

Facilities old

2026-05-18 • via Nuitee
S
Sergey • solo_traveller • ru
6
Pros:

Расположение в квартале французской концессии

Cons:

Отель уставший. Вытертые деревянные панели,, поношенное ванная. Жёсткие матрасы и хлипкие одеяла.

Шумный кондиционер даже в режиме минимального вентилятора. Первый раз в жизни был вынужден надеть беруши, чтобы заснуть так как кондиционер очень шумный, если выключить то становится тяжко. И видно непроста отель кладёт беруши на стол.

Завтрак хороший, но опять же соотношение цена качество считаю плохим.

2026-05-18 • via Nuitee
T
Tiffany • solo_traveller • sg
8
2026-05-13 • via Nuitee
A
Alejandro • solo_traveller • cl
10
Excelente Hotel
Pros:

Excelente estancia. Hotel en ubicación excelente, con gran variedad de servicios y comodidades.

2026-05-12 • via Nuitee
L
Luana • extended_group • br
9
O hotel é excelente, os quartos são ótimos apesar do colchão e o café da manhã é ótimo!
Pros:

Ótima localização. Muitos shoppings, restaurantes e facilidades por perto. Para o centro não é tão longe, 20 min de didi e estamos em qualquer ponto mais estratégico. O café da manhã é ótimo, atende super bem aos acidentais. O quarto é muito bem equipado, podemos solicitar tudo por tablet com atendimento rápido.

Cons:

Os colchões são ruins. Antigos, afundados e desconfortáveis. Precisam ser trocados para fazer jus ao todo que o hotel oferece. O café da manhã só deixa a desejar por falta de alguns alimentos, mas seleções de queijos por exemplo e máquinas de café para self service. Estivemos em época de Canton Fair, China lotada, e como servem o café na mesa fica complicado, vem trocado, errado, frio, demora.... se tivessem 5 máquinas de café espalhadas pelo salão ajudaria muito.

2026-05-11 • via Nuitee
S
Surin • couple • th
10
Good value hotel with big room
Pros:

Very good location right on Xintiandi chic area for dining and shopping

2026-05-10 • via Nuitee
T
Travis • extended_group • au
10
2026-05-07 • via Nuitee
M
Man Kei • solo_traveller • hk
7
2026-05-07 • via Nuitee
Y
Yujin • solo_traveller • be
9
Pros:

スタッフの感じがよい
高級感がある

2026-05-05 • via Nuitee
A
Anna • family_with_children • ru
8
Pros:

Месторасположение супер! Для гостей отеля ежедневно с 18:00 до 19:00 сник тайм . Ребенку на день рождения урасили номер . Большая кровать и невероятно приятные подушки и одеяло. Хорошая косметика By redo

Cons:

В номере очень душно и очень высокая влажность , что очень неприятно .

2026-05-01 • via Nuitee
T
Tuangrat • family_with_children • th
10
2026-05-01 • via Nuitee
G
Gstöhl • family_with_children • li
9
2026-04-29 • via Nuitee
S
Sabam • solo_traveller • id
7
Pros:

Design, location

Cons:

At one time, the cleaning staff took my food that I left on the table. It was still inside the take away container from restaurant. I was saving it for later

2026-04-26 • via Nuitee