Hotel Albatros

Hotels
9.3 (367 reviews)
Steinmattstrasse 93 , Zermatt , ch
+41 27 966 80 60

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Terrace
Family rooms
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Spectacular views
Friendly staff
Great breakfast
Cons:
Expensive breakfast
Shower issues

Categories

Cleanliness
9.01
The hotel was clean, but there were some complaints about the shower.
Service
9.78
The staff were consistently described as friendly, helpful, and accommodating.
Location
9.32
Excellent location with good access to the center and hiking trails.
Room Quality
9.47
Rooms were noted as comfortable, many with spectacular views.
Amenities
9.1
Amenities such as the spa were appreciated, but expectations for the spa were not fully met.
Value for Money
8.66
The breakfast was deemed expensive for what was provided.
Food and Beverage
9.31
Breakfast received high praises with many options available.
Overall Experience
9.78
Overall, guests had an exceptional experience highlighted by the views and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxurious Accommodation

Hotel Albatros, nestled in a serene location just a short stroll from Zermatt's center, offers a range of elegant rooms and suites. From spacious deluxe rooms to charming attic suites boasting stunning Matterhorn views, each accommodation comes with a balcony and plush bathrobes for ultimate comfort.

Relaxation & Wellness

Unwind at the hotel's inviting bar after a day of mountain adventures, or pamper yourself at the on-site spa center. Indulge in a rejuvenating sauna session, steam bath, or soak in the hot tub. Complete your relaxation in the tranquil relaxation room, ensuring a peaceful stay.

Modern Amenities

Stay connected with complimentary wireless internet throughout the property, and enjoy the convenience of slippers provided in every room. The family ambiance and attention to detail make Hotel Albatros a perfect choice for your Zermatt getaway.

Book now to experience the perfect blend of luxury and comfort at Hotel Albatros!

Important information:

Please note that the spa center can be used for a surcharge in summer.

In winter, guests can use the spa center free of charge.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for CHF 60 per person per night when using an available extra bed.
    Adults stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 367 reviews
Cleanliness: 9.01
Service: 9.78
Location: 9.32
Room Quality: 9.47
Amenities: 9.1
Value for Money: 8.66
Food and Beverage: 9.31
Overall Experience: 9.78
R
Rene • solo_traveller • ch
7
Immer noch ok, aber nicht mehr besonders. In der Preisklasse gibt es viele Alternativen
Pros:

Gemütlich, gut gelegen, gute Zimmer

Cons:

Nicht mehr der Service, der es vor 2 Jahren besonders gemacht hat.
Kein Begrüssung-Getränk, Wasser nicht nachgefüllt, Frühstück um 8 nicht mehr nachgefüllt. Personal hat sich beim Frühstück im Nebenraum versteckt, sodass es eine Glückssache war, einen Kaffee zu bekommen.

2026-07-25 • via Nuitee
K
Kimberly • couple • us
10
This is an exceptional place to stay. The room was big with outdoor seating. The spa was lovely and included. Convenient
Pros:

It’s beautiful with a lovely spa and views of the Matterhorn. The breakfast was great. The staff/ owner were friendly and helpful.

Cons:

Nothing!

2026-07-17 • via Nuitee
S
Sandra • couple • ch
9
2026-04-18 • via Nuitee
B
Barbara • couple • ch
5
Pros:

Hotelzimmer war sauber und die Betten waren bequem. Gutes Frühstücksbüffet.

Cons:

Wir wurden am BHF Zermatt mit einem Shuttle abgeholt. Die Dame die diesen Shuttle fuhr hat uns nicht einmal begrüsst und auch während der Fahrt hat sie nicht mit uns gesprochen. Somit war der erste Eindruck sehr schlecht. Freundlichkeit kostet ja bekanntlich nichts!!!

2026-04-16 • via Nuitee
S
Stefan • couple • ch
10
Pros:

Super Lage in Zermatt, tolles Frühstück und bequeme Betten - sehr gerne wieder!

2026-04-12 • via Nuitee
M
Manuel • couple • ch
9
2026-04-10 • via Nuitee
H
Hariram • couple • ch
10
2026-04-03 • via Nuitee
M
Marius • family_with_children • gb
9
Pros:

Nice family run hotel

2026-03-20 • via Nuitee
A
Ariel • solo_traveller • us
10
I enjoyed 10 ten days in zermatt. And I loved the suana hotel.
Pros:

Basically all. In fact I extended my stay there

Cons:

N/a

2026-03-14 • via Nuitee
B
Burki • couple • ch
8
2026-03-05 • via Nuitee
H
Hugo • couple • ch
10
Toll, werden wieder geheh!
Pros:

Sauber, gut eingerichtet – sehr freundliches Personal. Zentral gelegen.

2026-03-05 • via Nuitee
C
Cherpit • couple • ch
10
Séjour magnifique je recommande cette établissement
Pros:

Le personnel accueillant et souriant et à l écoute des clients

Cons:

Rien

2026-03-04 • via Nuitee
K
kaan • couple • tr
10
2026-03-02 • via Nuitee
G
Gabriela • solo_traveller • ch
10
2026-03-01 • via Nuitee
A
Aylin • family_with_children • ch
8
2026-02-28 • via Nuitee
T
Tulius • couple • de
9
Wir nehmen sehr schöne Erinneringen mit nach Hause
Pros:

Top Lage, Blick grandios

2026-02-13 • via Nuitee
A
Anne • couple • fr
10
2026-02-13 • via Nuitee
N
Nicolae • couple • md
9
2026-01-27 • via Nuitee
B
BADER • couple • ch
9
2026-01-25 • via Nuitee
A
Andre • couple • ch
7
Pros:

gute, ruhige Lage. Schöner Ausblick auf das Matterhorn. Nettes Personal und Hotelchefin.

Cons:

durchgelegene, viel zu weiche Matrazen. Nach 4 Tagen bei beiden Gästen Rückenschmerzen.
Die Matrazen gehören dringend ausgetauscht.

Frühstück ist ausbaufähig, Auswahl recht begrenzt.

2026-01-22 • via Nuitee