Jetwing Warwick Gardens, A Luxury Reserve

Hotels
Jetwing Hotels Limited
8.5 (22 reviews)
Ambewela , Nuwara Eliya , lk

Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Room service
Heating
Terrace
Family rooms
Garden
BBQ facilities
Laundry
See all facilities

Review Highlights

Pros:
Outstanding hosts (Viji/Vigi)
Beautiful, peaceful mountain setting and stunning views
Cozy, homely atmosphere
Great for bird watching / nature
Cons:
Difficult / maze-like access roads
Not suitable to arrive after dark without contacting staff
Interiors could use refreshing (repainting, new furniture)

Categories

Cleanliness
9.5
Standard quality for this hotel tier.
Service
9.5
Very strong service: hosts (Viji/Vigi) singled out as outstanding and made guests feel at home; staff described as amazing and very attentive.
Location
6.5
Challenging location: remote, tucked away in the mountains with difficult roads and a maze-like access; guests advise contacting staff and avoiding arrival after dark.
Room Quality
7.5
Generally cozy and homely with beautiful views, but some guests noted interiors could use refreshing (repainting, new furniture).
Amenities
8.5
Standard quality for this hotel tier.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
8.5
Standard quality for this hotel tier.
Overall Experience
9.5
Highly positive overall: guests described the stay as awesome, magical, memorable and would return in a heartbeat; praised peaceful atmosphere and stunning views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:04

Property Description

Mountain Retreat at Jetwing Warwick Gardens

Charming Farm Lands and Butlers
Situated 5782 feet above sea level in Ambewela, Jetwing Warwick Gardens offers a unique mountain retreat experience. Each room features a balcony overlooking charming farm lands, accompanied by personalized butler services for a luxurious stay.

Elegant Rooms and Relaxing Amenities
Formerly a Scottish tea planter's residence, this refurbished bungalow boasts rooms with a dressing area, sofa, and private bathrooms equipped with a bathtub and rain shower. Guests are pampered with provided bathrobes and slippers for ultimate comfort.

Scenic Location and Leisure Activities
Conveniently located 35 minutes from Hakgala Botanical Gardens, the hotel offers easy access to Horton Plains National Park and other nearby attractions. Guests can unwind in the TV lounge, explore the extensive DVD collection, or enjoy a quiet read in the library before indulging in garden-fresh English breakfast or relaxing by a campfire.

Book your mountain getaway at Jetwing Warwick Gardens for a serene escape amidst nature's beauty.

Important information:

Guests are requested to present the same credit card used to guarantee your booking when checking in / making payment at the resort.

Child Policy:

Children below 5 years stay free of charge on existing bedding.
Children between 6-11 years (up to maximum 02 children) sharing parents' room will be charged 50% on meal rates only on existing bedding. This is not included in your current price and needs to be paid directly to the property upon arrival.
Children of age 12 or more are considered adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

8.5
Based on 22 reviews
Cleanliness: 9.5
Service: 9.5
Location: 6.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
F
Frederique couple ch
10
Pros:

Ein so spezieller Ort, man geht zurück in die Zeit, es ist sehr persönlich, man fühlt sich sofort zuhause, sehr liebes Personal und das Essen war wirklich ‚fine dining‘! Möchten sehr gerne noch mal zurück!

2026-08-22 via Nuitee
R
Renu couple mu
10
Awesome experience
Pros:

Wow such a privilege to stay at a luxury reserve

Cons:

The location / road is really tough to get there though

2026-05-13 via Nuitee
S
Subhasis family_with_children in
10
Magical and memorable. I would go back in a heartbeat.
Pros:

We had the best time at Warwick Gardens. It's a beautiful piece of gem tucked away inside the mountains. It's filled with history , colonial charm and quintessential Sri Lankan vibe.

Viji is an amazing host. He made us feel absolutely at home from the moment we landed until we left.

Cons:

Getting there was a bit of adventure as it's a real maze to get there. The benefit of the place tucked away inside means you have to zig zag your way to get there.

Please be in touch with the staff and don't plan to land after dark.

2026-05-03 via Nuitee
M
Max couple gb
10
Outstanding
Pros:

Just amazing. It felt like a home from home. Vigi was an outstanding host, everything we could have asked for and more. I would stay here again in a heart beat.

2026-04-13 via Nuitee
A
Aruni couple lk
10
Had a lovely and a cozy stay. Will definitely visit again
Pros:

Such an amazing place with a beautiful views and cozy atmosphere. So many beautiful birds around too. Great stay for all bird lovers

Cons:

None

2026-04-08 via Nuitee
H
HENRY couple gb
9
We loved every second of it!
Pros:

The staff were amazing and very attentive. The place itself was lovely and peaceful aswell, stunning views!

Cons:

I think the interiors could be refreshed and updated a bit. Some repainting and new furniture maybe.

2026-02-14 via Nuitee
F
Francesca couple it
10
We couldn’t have had a better time. We thank the hotel staff for being so wonderful : Viji, Ruba, Meena, and the chefs Y
Pros:

The hotel is situated on a hill overlooking 24 hectares of tea plantation, surrounded by luscious mountains. It is the perfect combination of peace and isolation amidst a breathtaking scenery.
The hotel staff are very attentive to guests’ needs - be it booking car transfers or showing the best hike routes in the area.
This place is a gem and we look forward to coming back.

2025-08-11 via Nuitee
Y
Yakut family with young children tr
7
Good
Pros:

Perfect environment, people are sooo helpful. Very peaceful.

Cons:

The location is very difficult and risky to reach. Especially after the dark, you need a very experienced and professional driver. Even one small light is not available whole the road down. The road condition is unbelievably bad. And hotel has no internet.

2024-12-24 via Nuitee
J
JeremyT partner
8
Pros:

Une très belle parenthèse, reposante dans une très belle demeure.
In personne aux petits soins et une très bonne cuisine.
En revanche le temps peu parfois paraître long.

2019-08-12 via Nuitee
B
Bridgette
6
Beautiful castle like hotel
Pros:

Beautiful castle like hotel with excellent staff . Excellent scenery and excellent food. The only thing bad is the journey to the hotel is horrifying especially in the evening. It is not easy to find the place.

2018-09-23 via Nuitee
S
Sume~
10
Book this hotel directly on the hotel website
Pros:

Book this hotel directly on the hotel website as it turned out to be cheaper.

2016-12-19 via Nuitee
D
didier
8
Hôtel ou plus exactement maison d'hôtes très isolé
Pros:

Accès très difficile , route défoncée , séjour quasiment chez l'habitant.
On a l'impression de passer une nuit chez des colons anglais.

2016-02-13 via Nuitee
H
Happy Glamper
8
Beautiful, but a little remote.
Pros:

Fabulous place when you eventually arrive. To make a visit to this hotel more pleasurable a better access road would be good. A very scary drive from main road down and up to hotel. It is a one car only road so I don't know what would happen if there was a car coming the other way. Apart from access in, the hotel is in a beautiful spot, very clean and the staff could not do enough for us. The food also was very good. Advertised wifi on website but it is not available and phone coverage is a little dodgy.
There is not place else to eat except at the hotel.

2016-02-03 via Nuitee
M
Mehmet Nuri
2
WORST HOTEL EXPERIENCE IN MY LIFE!!
Pros:

It was a horrible stay, it was the worst in my life. The road to hotel has changed and the new one is not a road, our van cannot enter. I called the hotel reception, there was only 2 people working in the hotel, no manager juts cleaning lady and receptionist. They did not help us at all, I requested cancellation from Jetwing, nobody responded; I called Hotels.com they said they will try to reach Jetwing via email, while I was stuck in the road. Finally we walked to the hotel because there was fog, we cannot drive back to Kandy. This is not boutique hotel, this was a private house and now used as a hostel almost. No heating system and in the middle of no where. I still did not get any response from neither Jetwing or Hotels.com

2015-12-30 via Nuitee
I
I hsuan
10
Absolute tranquility
Pros:

This hotel offers what you need for vacation- relaxing, quiet and tranquility ambience. Its a bit far from nuwara eliya town but its worth it. Be aware there is no wifi in this hotel.

2015-10-06 via Nuitee
V
Verified traveler
10
Remote but very grand hotel
Pros:

This is a little hidden gem... The food is all locally produced and the house has an old English sense I grandeur... Unfortunately
, it is a bit far away from everything so if you come to stay here, it will be unlikely you'd go on day trips etc as the road is a bit rough getting in and out. Having said that, you'd probably be able to find little hikes to do around the property an learn how to cook an amazing curry from the chef.

2014-10-18 via Nuitee
L
Lucia
8
Casa colonial. Zona comun rancia. Habitacion bien
Pros:

Curioso estar en una casa colonial.Un poco vieja y rancia la zona de salones y comedor comparado con otros jetwing. Habitacion bonita y limpia. Cena buffer mediocre. Personal encantador y atento. Nos trataron muy bien.

2014-10-06 via Nuitee
W
WANG
10
绝佳的避世场所,私人管家式的服务,一流的英式庄园
Pros:

此行最为惊艳的一个住宿点,如果有时间真想住一周,地点虽然有些路程,但是绝对避世的场所。感觉像家,不像酒店,自己的管家自己的阿姨,太美妙了,关键是超级值的价格,问了下当地人,我们此次的价格是旺季的4分之1,兼职太值得了~

2014-09-18 via Nuitee
J
Josep
10
Heaven in earth!!!
Pros:

Beautiful peace tea mountains surrounding. Nice service.
Difficult acces to the hotel. They charge you too much for pick up in train station Nanu Oya.

2014-08-31 via Nuitee
D
Dush
10
Nice place
Pros:

Nice place for a holiday away from city deep inside the mountains

2013-07-28 via Nuitee