Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room discomfort
Lack of amenities

Categories

Cleanliness
7.15
Several reviews mentioned issues with cleanliness, including a filthy room.
Service
10
Many reviews highlighted friendly and helpful staff, particularly at the front desk.
Location
10
The location was consistently praised as excellent and convenient.
Room Quality
8.15
Some reviews noted cramped rooms and uncomfortable beds.
Amenities
8.15
Amenities mentioned were lacking, including no hot water and issues with the pool and TV.
Value for Money
8.15
Reviewers generally felt the hotel was overpriced considering the conditions.
Food and Beverage
9.65
Breakfast received positive comments, particularly about it being cooked to order.
Overall Experience
9.15
Overall experience varied, with both notable positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:54

Property Description

Rooftop Terrace with Stunning Views
Experience breathtaking views of San Juan Bay and Old San Juan from our charming boutique hotel's roof-top terrace.

Elegant Colonial Style Apartments
Indulge in the luxury of our 19th-century Colonial style apartments, each equipped with a full kitchen, private bedrooms, and unique pastel-colored decor.

Convenient Amenities and Nearby Attractions
Enjoy modern amenities like plasma cable TV, washer/dryer, and free Wi-Fi. Let our concierge desk help you plan exciting island tours. Explore nearby historic sites such as Fort San Felipe del Morro and Santa Catalina Palace.

Ready to immerse yourself in the beauty and history of San Juan? Book your stay at La Terraza de San Juan today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The breakfast included in the breakfast rate is continental and includes only 2 guests. Any additional breakfast will be charged separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 723 reviews
Cleanliness: 7.15
Service: 10
Location: 10
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 9.65
Overall Experience: 9.15
E
Emit • family_with_children • us
9
Location was perfect and staff were great
Pros:

Staff were wonderful! The room was nice and clean. The only complaint is not having a window in the room but otherwise pretty nice. Great location!

2026-05-30 • via Nuitee
F
Fardowsa • solo_traveller • us
8
2026-05-29 • via Nuitee
E
Enrique • solo_traveller • tc
10
2026-05-28 • via Nuitee
A
Angela • solo_traveller • co
9
Pros:

Ubicación y amabilidad

2026-05-28 • via Nuitee
S
stock • solo_traveller • de
7
2026-05-28 • via Nuitee
L
Lionel • extended_group • pr
6
2026-05-11 • via Nuitee
P
Paula • couple • us
10
Pros:

Great location. The AC was so cold we had to have it adjusted.

Cons:

We asked the front desk for more towels and were told one per person.

2026-05-11 • via Nuitee
H
Hadia • couple • us
3
Pros:

The location was great!

Cons:

I usually don’t leave reviews for anything online but this one really compelled me to, if this helps anyone.

The check-in process was weird. I have traveled a lot and they always ask you to tap or insert your card for a hold. In this case, the lady took my card and noted down all details and cvv. I have not seen any unknown charges but this is incredibly unprofessional and risky.

I was initially given a room which had no windows, and barely any light. It was also right in front of the ice machine for the staff to use so you it was loud. There was no desk or anything. Nothing as advertised. Upon complaining, I was told I’d be moved to another room if I paid for it. After complaining a few times, they did upgrade me to the bigger room. I will give them that.

I stayed in old San Juan for 8 days. Having walked around and see other places, tbh this is place is way too expensive for what it offers. There are better, cleaner places with nicer staff in the area.

2026-05-07 • via Nuitee
A
Alan • couple • us
8
2026-05-03 • via Nuitee
B
B • couple • nl
9
Very nice boutique hotel in the middle of Viejo San Jaun.
Pros:

Nice interior design, friendly staff, quiet, very nice neihbourhood to walk frim easily.

Cons:

Water getting cold too quick in the bathroom, remote for airco not available, you had to ask the staff.

2026-05-02 • via Nuitee
E
eustace • solo_traveller • gb
10
Great.
Pros:

Great location. Breakfast.

Cons:

Traffic

2026-04-18 • via Nuitee
S
Sacha • family_with_children • ht
8
Pleasant stay
Pros:

The location was so perfect for me. Less than 5 min walk to everything i had on my list. I definitely recommend Dos Lobos and Deaverdura to everyone reading this. I loved the vintage yet renovated vibe of the hotel. The room i stayed in was spacious and well decorated. I just didn’t like that i couldn’t control the A/C. And the water wasn’t hot enough. Aside from that. Everything was nice

2026-04-16 • via Nuitee
E
Elizabeth • solo_traveller • us
6
It was a decent stay, but I would not pay that amount to stay there again.
Pros:

The ambience of old San Juan in the hotel was wonderful! The cleanliness of the room was wonderful. Having a bar to go hang out at in the evening on the bottom floor was perfect so I didn’t have to walk up and downhill of the streets to come back to my hotel after having a few drinks.

Cons:

It took almost 20 minutes to find someone when checking in, in order to actually check me in. The coffee bar area takes a little bit of time to actually get a coffee. While I appreciate that, it’s fresh brewed right there, when you have three or four people all trying to get a coffee it can take 30 or 40 minutes. The pool is very small so if three or four people are in there you don’t really have any space but to just stand in the pool. The elevator take a very, very long time to go up and down three flight. I was able to walk up three flights of stairs to my room get what I need out of the room and come back downstairs before the elevator was even available. Mind you there was nobody else using the elevator, that’s just how long that elevator takes. When you are actually in the elevator coming down, expect to be in there for at least 2 and a half minutes to three minutes before you get from the third floor to the bottom floor.

2026-04-15 • via Nuitee
H
Heather • family_with_children • us
9
2026-04-13 • via Nuitee
J
Jessica • extended_group • us
7
Wonderful location, just old and different than the pics and website.
Pros:

Location was wonderful!!!!

Cons:

The terrace and restaurants weren’t open so it didn’t live up to the website or pics. It was way smaller than the pics made it look too. And we couldn’t control the temperature in our room. Had to ask the front desk to. But otherwise it was good, just very expensive for what you get.

2026-04-13 • via Nuitee
P
Paul • extended_group • us
7
Great location and beautiful hotel
Pros:

Beautiful hotel and great location.

Cons:

We had the suite with the pullout bed which had a thin mattress and was uncomfortable for my son. Would have been better off not pulling it out and just sleeping on the couch. We were also not advised about the pool under work and therefore not available to guests. They should have offered a discount or free breakfast but didn’t.

2026-04-01 • via Nuitee
E
Emily • family_with_children • us
10
2026-03-24 • via Nuitee
T
Terri • extended_group • us
7
Fun, enjoyable, an adventure, not your typical Holiday Inn.
Pros:

I liked the uniqueness of the room & hotel and the location in Old San Juan.

Cons:

The shower looked a bit worn and dirty, though I don't think it was. The larger bedroom could have used better lighting.

2026-03-13 • via Nuitee
H
Henna • family_with_children • us
7
It was good!!!
Pros:

It’s the lobby area and location was great!! Great fresh breakfast with a view. I really liked the lady and the young boy who cooked and served respectively. Such humble people.

Cons:

Room space and not many amenities in the room .

2026-03-12 • via Nuitee
K
Kenyona • solo_traveller • us
5
The bedroom and bathroom were nice.
Pros:

The room was nice and the bathroom was nice.

Cons:

The next morning, they had construction going very early and it was noisy. The receptionist at the desk did not show me how to get to the 2nd elevator; therefore, I went outside looking for the entrance to the 2nd floor not helpful at all. Another guest how to assist me. However, the guest before me she took her time and showed them the elevator which was in front of the desk.

2026-03-10 • via Nuitee