Hotel Alpina Luzern

Hotels
7.8 (537 reviews)
Frankenstrasse 6 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Noise disturbances
Outdated facilities
Inadequate soundproofing

Categories

Cleanliness
7.05
Mixed feedback with concerns about noise affecting perceived cleanliness and outdated facilities.
Service
8.55
Staff were consistently praised for being friendly and helpful.
Location
8.55
Conveniently located near the train station and attractions, highly valued by guests.
Room Quality
7.55
Rooms are spacious and comfortable, but some reports of dated facilities.
Amenities
7.55
Amenities such as Nespresso machine and good bed comfort noted, but some outdated features.
Value for Money
8.05
Overall value perceived as good for location but concerns about noise during the night.
Food and Beverage
7.55
Breakfast arrangements noted but with some inconveniences due to renovations.
Overall Experience
7.55
Guests had positive experiences but highlighted issues with noise and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Historic Building with Convenient Location
Hotel Alpina, housed in a charming historic building next to Lucerne Train Station and the KKL Convention Centre, offers a prime location for exploring the city. Just a short walk from the iconic Chapel Bridge, guests can easily immerse themselves in Lucerne's beauty.

Delightful Dining Options and Stunning Views
Start your day with a delicious hot and cold breakfast buffet at the nearby Hotel Monopol and enjoy the Suite Lounge & Bar on the 7th floor with breathtaking city views. Indulge in fine dining and exquisite wines at La Bestia restaurant within the hotel.

City Exploration Made Easy
With free WiFi, proximity to various dining options, and the Old Town within walking distance, Hotel Alpina provides the ideal base for your Lucerne adventure. Benefit from the complimentary Lucerne City Mobility ticket and expert local recommendations from the attentive reception staff.

Book your stay at Hotel Alpina for an unforgettable Lucerne experience.

Important information:

Please note that check-in takes place at Hotel Monopol (Pilatusstrasse 1), directly next to Hotel Alpina Luzern.

Limited parking is available at the hotel, and additional public parking spaces can be found at the train station (direct access to the hotel) or at a nearby parking garage.

Extra pillows and adapters are available on request.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 537 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 7.55
C
Chin Guan • solo_traveller • sg
8
2026-06-20 • via Nuitee
R
Roman • solo_traveller • ch
6
2026-06-19 • via Nuitee
L
Luana • solo_traveller • ch
9
2026-06-16 • via Nuitee
E
Eric • solo_traveller • fr
6
Très cher et pas terrible.
Pros:

La proximité de la gare,
L’accueil du personnel sympatique.
Le calme de la chambre.

Cons:

La chambre très petite et le lit un peu trop dur.
Pas de salle de petit déjeuner dans l’hôtel.

2026-06-12 • via Nuitee
B
Buimi • solo_traveller • ch
8
2026-06-12 • via Nuitee
C
CHAU MING • couple • hk
8
Pros:

Great location, just a few minutes' walk to the train station.
Can tell the hotel is relative new; the facilities are clean and tidy.

Cons:

The room is a bit small, and there isn't enough space to open two large suitcases.
It got very noisy outside the hotel starting at 7am due to ongoing construction. Even though the hotel provided earplugs, they didn't help much

2026-06-12 • via Nuitee
L
Lesdonaway • family_with_children • us
9
Pros:

Location was perfect & front desk staff was excellent.

Cons:

No shelfing in bathroom & no AC

2026-06-11 • via Nuitee
R
Richard • couple • au
9
2026-06-11 • via Nuitee
C
Cesar • couple • pr
1
DON'T SPEND YOUR MONEY IN THIS HOTEL.
Pros:

Location near of Train Station.

Cons:

Cleaningless
No a/c.
Poor quality of fans in room.
Poor customer service relations.
Poor matters of the manager to us.
Breakfast out of the building.
Need charge adapter for Phone and Manager denied provide one.

Request director name and contacto info and manager don't provided.

2026-06-10 • via Nuitee
D
DIANA BUENROSTRO • couple • mx
10
Pros:

El desayuno delicioso, la habitación muy cómoda, excelente ubicación

2026-06-09 • via Nuitee
K
Katharina • solo_traveller • fr
8
Pros:

L'emplacement

2026-06-06 • via Nuitee
A
Alexandre • solo_traveller • ch
10
2026-06-06 • via Nuitee
C
Chea Chee • solo_traveller • sg
9
2026-06-04 • via Nuitee
N
Nitin • solo_traveller • in
10
2026-06-03 • via Nuitee
G
Glen • couple • us
4
Cons:

The place has no air conditioning and the room was extremely hot and had low water pressure with a tub shower. The gentleman working the front desk was very good and helped immensely with an otherwise poor experience.

2026-06-03 • via Nuitee
S
Shelley • extended_group • us
6
Nice hotel at a great location,
Pros:

The room had a fantastic location near the city center and the train station. The room was nicely decorated with a comfortable bed.

Cons:

This is probably not a problem generally, but we were there during hot weather. There is no AC, so the room was uncomfortably hot. To make matters worse, there was a loud group in the parking lot yelling so it was hard to sleep with the windows open.

2026-06-02 • via Nuitee
J
Julie • couple • us
8
2026-06-01 • via Nuitee
J
Julie • couple • us
8
Nice but bathroom is a big NO!
Pros:

Nicely remodeled. Close to everything.

Cons:

The designer of the bathroom must be a man. Not a single place to put toiletries. The sink took up the entire counter and no additional shelf or even a hook to hang an overnight bag on. If you a large person, forget fitting in the shower. I am 130 lbs and could hardly open the door to get out.

2026-06-01 • via Nuitee
J
James Panupol • solo_traveller • th
9
Pros:

location and staffs quite nice and near supermarket

Cons:

-

2026-05-30 • via Nuitee
4
439tahirr • Family
2
Terrible experience- but good location
Pros:

Very disappointing experience. The hotel had clearly done fresh painting in the room 36 shortly before our stay, and the smell of paint/fumes was extremely strong. My son is allergic and sensitive to chemical smells, and during the night he developed breathing issues triggered by the fumes. We barely slept and spent the night worrying about his condition.

Honestly, the room was not in a safe condition for guests to stay in and should never have been assigned until it was fully ventilated and odor-free.

What made the experience even worse was the hotel’s response the next morning. I informed the staff about what happened, but there was no apology, no concern shown, and no effort to acknowledge the seriousness of the situation.

A little empathy and responsibility would have gone a long way.

2026-05-25 • via Tripadvisor