Hotel Alpina Luzern

Hotels
7.8 (486 reviews)
Frankenstrasse 6 , Luzern , CH
+41 41 210 00 77

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location near train station and Old Town
Clean, renovated and comfortable rooms (some with balcony)
Friendly/helpful staff in many cases
Good breakfast reported by several guests
Convenient amenities like kettle, small fridge, multiple charging points
Cons:
Rooms can be very hot (no air conditioning / fan insufficient)
Noise at night/party area and not fully soundproof
Service lapses: no staff on-site after 7pm, front desk in separate building, slow refund handling
Small/narrow elevator
Occasional missing toiletries and issues with supplies; value concerns for price paid

Categories

Cleanliness
8.4
Multiple reviews explicitly praise cleanliness and newly renovated rooms; a few mention smells from downstairs pizzeria and occasional missing toiletries which slightly reduce score.
Service
7.2
Staff frequently described as friendly and helpful, but there are notable service failures (no staff on site after 7pm, separate/front desk confusion, slow resolution of double charge and missing items) that lower the rating.
Location
9.5
Consistently highlighted as a major positive: extremely close to the train station and the Old Town; many reviewers cite convenience for sightseeing and transport.
Room Quality
8.3
Rooms are described as nicely renovated, spacious, with balconies and good furnishings; main downside is rooms can be very hot (no AC) which detracts somewhat.
Amenities
7
Good in some respects (kettle, small fridge, many charging points, breakfast available) but negatives include no AC/fan issues, very small elevator, and breakfast sometimes served in a different building.
Value for Money
6
Several reviewers feel the price does not match the level of service received (missing toiletries, extra paid parking complications, and service lapses) leading to below-target value perception.
Food and Beverage
8.2
Breakfast is described positively by several guests (comprehensive/good), though one guest disliked that breakfast is served in another hotel and there were occasional issues with room coffee supplies.
Overall Experience
7.8
Overall mixed-positive: strong location and generally clean, comfortable rooms and friendly staff noted, balanced by service lapses, noise for some rooms, and heat/amenity limitations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Historic Building with Convenient Location
Hotel Alpina, housed in a charming historic building next to Lucerne Train Station and the KKL Convention Centre, offers a prime location for exploring the city. Just a short walk from the iconic Chapel Bridge, guests can easily immerse themselves in Lucerne's beauty.

Delightful Dining Options and Stunning Views
Start your day with a delicious hot and cold breakfast buffet at the nearby Hotel Monopol and enjoy the Suite Lounge & Bar on the 7th floor with breathtaking city views. Indulge in fine dining and exquisite wines at La Bestia restaurant within the hotel.

City Exploration Made Easy
With free WiFi, proximity to various dining options, and the Old Town within walking distance, Hotel Alpina provides the ideal base for your Lucerne adventure. Benefit from the complimentary Lucerne City Mobility ticket and expert local recommendations from the attentive reception staff.

Book your stay at Hotel Alpina for an unforgettable Lucerne experience.

Important information:

Please note that check-in takes place at Hotel Monopol (Pilatusstrasse 1), directly next to Hotel Alpina Luzern.

Limited parking is available at the hotel, and additional public parking spaces can be found at the train station (direct access to the hotel) or at a nearby parking garage.

Extra pillows and adapters are available on request.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.8
Based on 486 reviews
Cleanliness: 8.4
Service: 7.2
Location: 9.5
Room Quality: 8.3
Amenities: 7
Value for Money: 6
Food and Beverage: 8.2
Overall Experience: 7.8
K
katskk • couple • jp
1
2026-10-31 • via Nuitee
G
Ginalyn • couple • ae
9
The staff, the location was amazing.
Pros:

Location

Cons:

Not sound proof

2026-10-30 • via Nuitee
J
Jessica • couple • us
10
Pros:

The room was very clean and comfortable. Close to the train station which made it easy to get to our destinations.

2026-10-29 • via Nuitee
M
Markus • couple • ch
9
2026-10-26 • via Nuitee
L
Luciana • couple • ar
10
Pros:

Todo! Ubucacion, limpieza, tenía pava y heladera chiquita.
Desayuno completísimo!

Cons:

-

2026-10-26 • via Nuitee
L
Lynn • couple • us
10
2026-10-23 • via Nuitee
V
Veronica • couple • es
10
2026-10-21 • via Nuitee
K
kathleen • extended_group • us
9
Pros:

Location was great very close to train station. Breakfast was really good

Cons:

No staff on site after 7pm We had to evacuate due to a fire alarm and there was no one at the front desk to direct .

2026-10-19 • via Nuitee
J
JPeeze • couple • au
8
Convenient for train and sightseeing.
Pros:

Big win for convenience to train station and exploring the city. We had a nicely renovated room 3rd floor, with iron/board. First place in 3 weeks travel that had one.
Balcony was good as rooms are now so overheated and allowed fresh air.

Cons:

Very very small elevator to fit only one person with luggage.
Charged twice for room and thankfully noticed immediately but took three days to be returned to account.

2026-10-18 • via Nuitee
D
Daniel • extended_group • us
10
I will highly recommend it to everyone I know traveling to Lucerne
Pros:

The hotel was very quiet and spacious

2026-10-17 • via Nuitee
C
Christine Joy • family_with_children • au
8
Convenient
Pros:

convenient as it’s near the train station

Cons:

none

2026-10-15 • via Nuitee
C
Craig • couple • au
10
Pros:

Location, location, location a short distance the railway station and Old City. The staff were fantastic and solved a couple of issues we had with ease.

Cons:

Nothing.

2026-10-14 • via Nuitee
W
WAKAKO • couple • jp
7
普通
Pros:

駅近の立地
可愛い室内

Cons:

エレベーターが狭すぎる。なかなか来ない。
フロントが別の建物でわかりにくかった
夜中じゅう、外か別室の騒がしさでうるさかった。

2026-10-13 • via Nuitee
H
HYESOOK • couple • us
10
2026-10-12 • via Nuitee
K
Kathrin • solo_traveller • ch
8
Pros:

Das Zimmer war sehr schön eingerichtet, mit Tisch und Stuhl. Das Badezimmer war sehr grosszügig und schön.

Cons:

Das Frühstück hatte ich nicht genommen, da ich nicht in das andere Hotel gehen wollte. Schade, dass es nicht in derselben Unterkunft ist.

2026-10-12 • via Nuitee
W
Wang • couple • us
9
2026-10-12 • via Nuitee
S
Sonja • couple • ch
8
Bien situé, propre, mais services 0
Pros:

L’emplacement est top, à côté de la gare et de la vieille ville. La chambre est relativement spacieuse et tout était très propre.

Cons:

L’odeur de la pizzeria d’en bas d’en la chambre, le bruit de la rue passante (chambre sans clim, donc obligé de laisser la fenêtre ouverte car le ventilateur fait un bruit pas possible), savon pour le corps inexistant dans la salle de bain de notre arrivée jusqu’au départ alors que nous l’avions signalé à la réception (il n’y avait pas non plus de papier WC !), serviette de bain pour une personne alors que nous étions deux, tasses de café et capsules pas remplacées durant les 4 jours, salle de bain sans aucune place pour poser ses affaires de toilette…

Quand on paie + de 1’300 balles pour 3 nuits, on s’attend quand-même à un minimum de service. Et là, c’était la cata. Je ne parlerai pas de la place de parking qu’on a payé en supplément, pour laquelle le personnel s’est bien gardé de préciser avant qu’on paie qu’il fallait déplacer notre véhicule à la gare au beau milieu de notre séjour (ok, sans supplément, mais une contrainte en plus tout de même…)

2026-09-17 • via Nuitee
A
ASU • couple • jp
9
Pros:

駅から近くて便利だった！そして部屋が新しくて、綺麗だった。充電できる箇所が多いのも便利だった🔌

2026-09-12 • via Nuitee
D
Dongjun • couple • kr
4
2026-09-11 • via Nuitee
U
Ursula • couple • ch
5
2026-09-11 • via Nuitee