Hotel Alpina Luzern

Hotels
7.8 (566 reviews)
Frankenstrasse 6 , Luzern , ch
+41 41 210 00 77

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Noise disturbances
Outdated facilities
Inadequate soundproofing

Categories

Cleanliness
7.05
Mixed feedback with concerns about noise affecting perceived cleanliness and outdated facilities.
Service
8.55
Staff were consistently praised for being friendly and helpful.
Location
8.55
Conveniently located near the train station and attractions, highly valued by guests.
Room Quality
7.55
Rooms are spacious and comfortable, but some reports of dated facilities.
Amenities
7.55
Amenities such as Nespresso machine and good bed comfort noted, but some outdated features.
Value for Money
8.05
Overall value perceived as good for location but concerns about noise during the night.
Food and Beverage
7.55
Breakfast arrangements noted but with some inconveniences due to renovations.
Overall Experience
7.55
Guests had positive experiences but highlighted issues with noise and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Historic Building with Convenient Location
Hotel Alpina, housed in a charming historic building next to Lucerne Train Station and the KKL Convention Centre, offers a prime location for exploring the city. Just a short walk from the iconic Chapel Bridge, guests can easily immerse themselves in Lucerne's beauty.

Delightful Dining Options and Stunning Views
Start your day with a delicious hot and cold breakfast buffet at the nearby Hotel Monopol and enjoy the Suite Lounge & Bar on the 7th floor with breathtaking city views. Indulge in fine dining and exquisite wines at La Bestia restaurant within the hotel.

City Exploration Made Easy
With free WiFi, proximity to various dining options, and the Old Town within walking distance, Hotel Alpina provides the ideal base for your Lucerne adventure. Benefit from the complimentary Lucerne City Mobility ticket and expert local recommendations from the attentive reception staff.

Book your stay at Hotel Alpina for an unforgettable Lucerne experience.

Important information:

Please note that check-in takes place at Hotel Monopol (Pilatusstrasse 1), directly next to Hotel Alpina Luzern.

Limited parking is available at the hotel, and additional public parking spaces can be found at the train station (direct access to the hotel) or at a nearby parking garage.

Extra pillows and adapters are available on request.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 75 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 50 per person per night when using an available cot.
    Children up to and including 12 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 566 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 7.55
M
Martin • solo_traveller • ch
3
Deutlich unter den Erwartungen bei diesem Preis.
Cons:

Sehr lärmig im Innenhof bis morgens um 4.00 Uhr wurde Abfall und Glas verräumt.
Der Raum war viel Zeit und konnte nicht richtig belüftet werden.

2026-07-24 • via Nuitee
C
Cornelia • couple • ch
10
2026-07-23 • via Nuitee
A
Adan Cantero • solo_traveller • py
10
2026-07-21 • via Nuitee
C
CCQR • Friends getaway • United Kingdom
4
Great Location but not without downsides
Pros:

Three of us stayed for five nights. We had all stayed there ten year's earlier and, with no bad memories, were happy to rebook. The biggest attraction of the Alpina is its location, close to the railway station and the jetties for Lake Luzern boat services. The rates also are economical for central Luzern. Apart from those positives, we were not impressed on this latest visit.
While matters were not helped by our stay being in the middle of a heatwave, and the hotel being without a central air conditioning system, there were other factors which were off-putting.
The double room was of a fair size, but the provision of a portable air conditioning unit, professionally vented out of a window, made it impossible to get in or out of bed on that side. The wall of the bathroom was partly of glass and the door was sliding glass. This meant that using the bathroom at night always disturbed the other person with the light coming on. The bathroom was otherwise fine for its purpose.
By contrast, there was no door to the bathroom area of the single room. which much irritated our single friend, who said it made him feel like he was in a prison cell. With no air conditioning, this room was very hot.
Breakfast was in the nearby Hotel Monopol, where the choices and quality were satisfactory.
Our room was not cleaned on one day. Reporting this elicited an apology and a bowl of fruit left the following afternoon - a nice gesture in the circumstances.
With one exception, the staff were professional and pleasant.
This is not an awful hotel and is worth considering if your budget is tight and you want/need centrally located accommodation. But it comes with pitfalls.

2026-07-17 • via Tripadvisor
G
Glenn • extended_group • gb
5
Ten years' on, a disappointment compared to before, but it is (relatively) cheap.
Pros:

All three of us, one couple and one single, had stayed at the Alpina before. While memories had faded in the intervening years, we remembered nothing to put us off. The location is great for the railway station, jetties for the lake boats and for the city generally. For Luzern, the prices are at economy level, but there are reasons for this.

Cons:

The double room was adequate in size. The bathroom had a sliding glass door and a wall partly built of glass, the effect of which was to make it impossible to visit the bathroom in the night without disturbing one's partner. Our friend in the single had an en suite room, but no door to the bathroom. He said it felt somewhat like a prison cell because of this. We were staying during a heatwave. The double room had a portable air conditioner but the exhaust from this was routed out through a window, making it impossible to get in and out of bed on that side. Most of the staff were at least pleasant but one was surly and thoughtless.

2026-07-16 • via Nuitee
5
563MichaelW • Family • New York City, New York
4
Don't book here unless you are in great shape or traveling really light
Pros:

The location is excellent. The amenities are minimal - no air conditioning, no minifridge in room, no minisafe. Had a room on the fifth floor and the day that we were to check out the sole elevator was not working. No offer by the hotel to help with bags. Did I mention the no air conditioning? Nice to work up a good sweat as you check out and start a trip to another Swiss city during the summer. I will not be booking with this hotel again.

2026-07-13 • via Tripadvisor
C
chihiro • solo_traveller • jp
8
Pros:

駅に近い、朝食が美味しいです。

Cons:

古い建物のためエアコンが無い

2026-07-13 • via Nuitee
M
Michael Anthony de Leon • solo_traveller • dk
10
2026-07-11 • via Nuitee
J
Jean-Marie • solo_traveller • ch
6
2026-07-11 • via Nuitee
K
Ksenia • solo_traveller • pl
5
2026-07-10 • via Nuitee
M
Mike • family_with_children • us
4
Disappointing for the price we paid.
Pros:

The Location was really great.

Cons:

We came back to our room one day and the door was left wide open by the cleaning staff. That has never happened to us anywhere. Scary and maddening. Despite the presence of a window AC unit in the room with the bunks, the rooms were hot. The room we had did not compare to the rooms that others in our group had in terms of decor.

2026-07-10 • via Nuitee
T
tysW7889TJ • Family • Pembroke, New Hampshire
10
Convenient, clean, large rooms
Pros:

This is a well located, clean hotel that delivers on its promises and description.

2026-07-07 • via Tripadvisor
L
Lauryn • solo_traveller • ch
8
2026-07-06 • via Nuitee
J
Jose • solo_traveller • br
10
Otimo!…
Pros:

Otimo

Cons:

Otimo

2026-07-05 • via Nuitee
S
Sandra • solo_traveller • au
9
2026-07-05 • via Nuitee
R
Ron • couple • us
3
Baby boomers stay away!
Pros:

It was super close to train station and lake docks. It was clean.

Cons:

My booking said I would have either a balcony or window opening on quiet court yard. Our room was neither. No a/c so it was very hot and window opened to the street above pizza place and bar with street tables and a big party very loud every night until 2 am. Had to keep window open because of heat. Also there were multiple trip hazards due to age of building and renovations. They tried to upgrade with fancy innovations but just made everything harder to use. Light switches were horrible. Would only recommend for Gen X ers who could figure out the systems and simply party all night with the crowd.

2026-07-04 • via Nuitee
R
Rhonda • couple • us
9
Pros:

It was close to the train station.

Cons:

No air conditioning.

2026-07-04 • via Nuitee
H
Henrik Lund • solo_traveller • dk
7
2026-07-03 • via Nuitee
S
Syota • couple • jp
10
2026-07-01 • via Nuitee
J
Joni • couple • us
3
Pros:

Location

Cons:

No AC and it was in the 90’s during our stay, plus when you need windows open it is very noisy all night with traffic and people partying.

2026-06-29 • via Nuitee