Fersal Hotel Neptune Makati

Hotels
7.5 (342 reviews)
107 Neptune St., Bel-Air II , Manila , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious and clean spaces
Good location near restaurants
Cons:
Dirty furniture
Poor breakfast options
Noise and poor room quality

Categories

Cleanliness
6.33
Multiple mentions of dirty furniture and roaches in the room.
Service
9.3
Thankful mention of assistance and overall positive interactions with staff.
Location
9.34
Good location mentioned with proximity to restaurants and bars.
Room Quality
6.29
Mention of uncomfortable beds, noise from connecting rooms, and small showers.
Amenities
6.32
Lack of breakfast options and poor functioning of facilities.
Value for Money
8.28
Hotel priced well for budget travelers, but issues noted may not justify the cost.
Food and Beverage
5.83
Breakfast options were virtually non-existent and not up to standards.
Overall Experience
8.3
Mixed feelings about the stay due to cleanliness and room issues, but some positive aspects remain.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 21:04

Property Description

Luxurious Accommodation
Fersal Hotel - Neptune offers air-conditioned rooms with modern amenities such as flat-screen TVs, minibars, and safety deposit boxes. Guests can relax and unwind in comfort after a day of exploring Makati City.

Convenient Location
Situated in the heart of Makati City, the hotel is just a short drive away from popular shopping destinations like Greenbelt Mall and Ayala Mall. Additionally, being only 30 minutes from Ninoy Aquino International Airport makes it a convenient choice for travelers.

Exceptional Services
From pampering massage services to a well-equipped business center, Fersal Hotel - Neptune caters to the diverse needs of its guests. The availability of laundry and dry cleaning services, along with a restaurant offering local cuisine, ensures a hassle-free and enjoyable stay.

Book your stay at Fersal Hotel - Neptune now for a memorable experience in Makati City!

Important information:

Please note that the hotel does not accept third-party credit cards. Kindly present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

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Please note that bookings made after 17:00 from Monday to Saturday will be confirmed the following day. In case of last minute booking or on the day arrival, payment shall be made directly to the hotel.

Bookings made every Sundays will be confirmed by Monday or the following day. In case of last minute booking or on the day arrival, payment shall be made directly to the hotel.
"Parking slots are limited and are available on a first-come, first-served basis. Please note that there is no guaranteed parking allotment."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MNL

Location

Guest Reviews

7.5
Based on 342 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 6.29
Amenities: 6.32
Value for Money: 8.28
Food and Beverage: 5.83
Overall Experience: 8.3
A
Anna Margarita • couple • ph
4
Pros:

the location was very accessible. food was available everywhere. breakfast was very filling. the staff was accomodating though.

Cons:

The sink was leaking. The Wifi didnt reach the room. The sheets were thin, no extra comforter.

2026-09-13 • via Nuitee
R
Rouzé • solo_traveller • fr
7
Pros:

Emolacement correct

Cons:

Petit dejeuner uniquement en chambre. Choix restreint et pas très intéréssant. Plutot basic.

2026-09-13 • via Nuitee
K
Kean Harry • solo_traveller • pl
4
2026-09-08 • via Nuitee
U
Urquidi • couple • es
8
2026-08-05 • via Nuitee
V
Vychodil • solo_traveller • cz
4
2026-06-25 • via Nuitee
M
Mitchell • couple • za
1
Poor thieves and more thieves
Pros:

Nothing because they scammed me out of my money

Cons:

Everything because it is a scammer

2026-06-18 • via Nuitee
J
Jonie • couple • gb
8
Recommendable
Pros:

Interior of the rooms looks a bit old but was clean and no bugs seen. Staff were friendly and very accommodating.

Cons:

Interior of the rooms looks a bit old but was clean and no bugs seen. Staff were friendly and very accommodating.

2026-05-27 • via Nuitee
A
ashwani • solo_traveller • in
6
Pros:

Nothing to mention

Cons:

Very basic hotel don't aspect more from them

2026-05-12 • via Nuitee
M
Matt • solo_traveller • us
7
2026-05-05 • via Nuitee
A
Ash • couple • gb
7
Pros:

Location was great

2026-05-04 • via Nuitee
R
Richard • solo_traveller • au
7
Pros:

Location

2026-05-02 • via Nuitee
A
Aad • couple • nl
8
Prima overnachting voor 1 of 2 nachtjes in Manilla
Pros:

Vriendelijk en behulpzaam personeel en de locatie.

Cons:

Alles oké maar alleen de airco was luid.

2026-04-22 • via Nuitee
A
ARKADIUSZ • solo_traveller • gb
9
2026-04-17 • via Nuitee
R
Ryan • solo_traveller • us
1
2026-04-03 • via Nuitee
N
Nur-E-Elahi • solo_traveller • us
10
2026-03-27 • via Nuitee
R
Roseanne • couple • ph
1
2026-03-21 • via Nuitee
D
Derek • couple • us
7
Fair
Pros:

Location

Cons:

The refrigerator didn’t work very well. The bed was uncomfortable.

2026-03-09 • via Nuitee
A
alice • couple • it
1
INFESTAZIONE DI BLATTE IN OGNI STANZA - SCONSIGLIATO!
Pros:

Schifo

Cons:

Personale scortese e anche il titolare.
Dopo aver trovato blatte/scarafaggi in camera siamo scesi e ci hanno proposto altre 5 camere tutte con blatte o in bagno o sotto il letto. In una addirittura nel bagno c’erano escrementi di qualche animale
Un evidente problema di infestazione.
Una vergogna. Abbiamo chiesto all albergo, di fronte all’evidenza, di farci avere un rimborso ma ce lo hanno negato.
Siamo rimasti delusi anche da Booking, che l’unica cosa che è stata in grado di fare è stata darci un rimborso di 10 € sui 75€ spesi per l struttura che abbiamo ovviamente lasciato, per poi spendere altri 260€ nel primo albergo trovato libero alle 22:00.

2026-03-01 • via Nuitee
C
Carlos • solo_traveller • us
8
2026-02-26 • via Nuitee
B
Bogdan • extended_group • si
9
Zelo primerna nastanitev za popotnike - noč, dve
Pros:

Lokacija, čistoča, zelo prijazno osebje saj sva s prijateljem lahko pustila v hotelu kovček za celih deset dni brezplačno.

Cons:

Počasi potrebno obnove, vendar še vedno zadošča oceni 9

2026-02-24 • via Nuitee