Grand Excelsior Hotel Al Barsha

Hotels
•
Grand Excelsior
7.2 (102 reviews)
60th Street, Al Barsha 1, Dubai, 213434 , Dubai , AE
971-4-4449999

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free beach shuttle
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent rooms / Ambassador Suites
Good housekeeping
Helpful support staff (Mr. Jeffery noted)
Interior design / property character
Location
Competitive price
Room space / comfortable
Cons:
Unfriendly or slow reception / overbooking and long waits
No free parking at site (AED 30) / parking fees despite stated availability
No welcome drinks / early check-in not allowed
Poor breakfast and limited buffet
Reports of unclean areas, bad odors, and missing bathroom amenities
Poor room lighting and noise between rooms

Categories

Cleanliness
6.5
Mixed signals: several guests praise housekeeping and room cleanliness, but others report the property is not clean, unpleasant odors, and missing bathroom amenities.
Service
6
Service is inconsistent: multiple complaints about unfriendly or slow reception staff, overbooking and long waits; however some staff members (a named helpful receptionist and Mr. Jeffery) received strong praise.
Location
9
Location repeatedly listed as a positive (explicitly noted in pros); convenient and valued by guests, though parking availability/fees are a drawback.
Room Quality
7.5
Rooms and Ambassador Suites are praised ("excellent room", "everything was perfect"), with some issues reported such as poor lighting and audible noise between rooms.
Amenities
6
Amenities flagged as problematic: paid parking despite being listed, no welcome drinks, missing bathroom items, and limited/small buffet.
Value for Money
8.3
Perceived good value and price are noted as pros, although parking charges and breakfast quality reduce perceived overall value.
Food and Beverage
6
Food and beverage received negative comments: breakfast described as poor in both quality and variety and the buffet is considered very small.
Overall Experience
8.3
Overall stays are described as enjoyable and the property feels like home with character; front desk service and breakfast issues lower the overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-07 03:31

Property Description

Indulge in a luxurious stay at the Grand Excelsior Hotel Al Barsha, where comfort meets sophistication in the heart of Dubai.

Exquisite Spa Experience
Unwind at our full-service spa, offering a range of massages and body treatments designed to rejuvenate your mind and body.

Gourmet Dining Options
Savor international cuisine at A La Grand or order from our 24-hour room service. Enjoy delightful snacks at one of our three cafes, plus refreshing drinks at our poolside bar.

Family-Friendly Amenities
Bring the entire family along and benefit from our concierge services and babysitting options, while you take advantage of recreational facilities like a health club, outdoor pool, and vibrant nightclub.

Experience the allure of Dubai and enjoy everything we have to offer. Book your stay at the Grand Excelsior Hotel Al Barsha today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 102 reviews
Cleanliness: 6.5
Service: 6
Location: 9
Room Quality: 7.5
Amenities: 6
Value for Money: 8.3
Food and Beverage: 6
Overall Experience: 8.3
I
Isaac Calem • solo_traveller • ru
10
Tizita
Pros:

I really liked the room , very big and also the hospitality was great. Big thanks ro Tizita and her team for the warm reception. Bless🫂

2026-06-20 • via Nuitee
I
ILYES HADJI • solo_traveller • ae
3
2026-06-20 • via Nuitee
W
Wassam • couple • ae
10
2026-06-20 • via Nuitee
M
Mohamad • solo_traveller • ae
10
Pros:

Fantastic job by bell captain Adnan Always welcoming and Helping assist all the way While You are there/ girl name tizita she also Good and speaking politely. Thanks For all of You amazing stay You guys Made for me like home prathick also 👍

2026-06-20 • via Nuitee
M
Mohamed • solo_traveller • eg
10
Pros:

Everything is brilliant especially for the reception Dina and Tizita they are very supportive and sincere

2026-06-20 • via Nuitee
J
Jo • couple • ae
1
2026-06-19 • via Nuitee
A
ALI • solo_traveller • ae
10
Pros:

Efficiency

Cons:

It's cool place

2026-06-19 • via Nuitee
S
Shakoor • couple • ae
10
Pros:

Parking issues and pay the parking fees is not good

2026-06-19 • via Nuitee
G
Grasya • solo_traveller • ae
7
Pros:

Rate was just right

Cons:

Outdated, paid parking and we waited more than an hour to get is accommodated. Room is not soundproof.

2026-06-18 • via Nuitee
A
Ahmed • solo_traveller • ae
7
Cons:

لماذا الباركنات للسيارات صارت بالمال وليس مجانا

2026-06-18 • via Nuitee
G
Gabriel • couple • sg
8
Good hotel near Mall of the Emirates
Pros:

Spacious room

2026-06-18 • via Nuitee
A
Alexey • couple • ru
9
2026-06-18 • via Nuitee
I
Irshad • solo_traveller • in
10
Pros:

Adnan and Oshini, thank you for the wonderful hospitality. You both were amazing. The room was spacious, premium, and impeccably maintained. A great stay overall.

2026-06-18 • via Nuitee
N
Nahed • solo_traveller • it
8
2026-06-18 • via Nuitee
N
Nassim • solo_traveller • ae
10
Tizita the the best receptionist thank you
2026-06-16 • via Nuitee
S
Shameer • couple • ae
8
Pros:

Good location

Cons:

Parking facility is very less
We have to pay additional charge in basement 2

2026-06-16 • via Nuitee
A
ali • extended_group • ae
1
Pros:

My check in time was 2:30pm so my room should be ready i reached the property by 6.30 and there was a big line at reception staff shouting at guests after one hour they said in 20 minutes the rooms will be ready but I got my check in by 12:30 am next day so rude staff they were kinda fighting with us that go and cancel ur room and take refund we went to have some good time and instead of that we had the bed experience and bad tiime

2026-06-16 • via Nuitee
W
Wickremasingha • couple • ae
10
2026-06-16 • via Nuitee
G
Gujar • solo_traveller • ae
8
Pros:

I like room

Cons:

Washroom not clean
And for chack in take up to 1 hour

2026-06-15 • via Nuitee
A
Ananthu • family_with_children • ae
3
Please put professional team at reception
Pros:

room

Cons:

This was, without a doubt, one of the worst hotel experiences I have ever had. The only positive thing I can say is that the room was clean and spacious. Everything else was a complete disaster.

We arrived at 2:00 PM and ended up waiting almost three hours just to check in. More than 50 guests were left standing in line with no proper explanation from the staff. The way the situation was handled was shockingly unprofessional. No one seemed to know what they were doing, no updates were provided, no effort was made to accommodate or reassure frustrated guests, and unbelievably, not a single apology was offered after making people wait for three hours.

The lobby toilets were absolutely disgusting and looked like they hadn't been cleaned properly. When we finally got to our room, there were no face towels or bath towels provided. To make things even worse, the room key repeatedly stopped working every few hours, forcing us to make multiple trips back to reception just to regain access to our room.

The level of service from the reception staff was appalling. One of the night receptionists spent the entire time on her phone, completely ignoring what was happening around her and showing zero concern for guests who needed assistance. It was clear that customer service was not a priority at this hotel.

To top it all off, cleaning equipment was left lying around the hotel in plain sight, creating an untidy and poorly managed environment. For a property claiming to be a 4-star hotel, the lack of professionalism, organization, and basic hospitality standards was embarrassing.

A 4-star rating means nothing when the service is this terrible. Save yourself the frustration and book somewhere else.

2026-06-15 • via Nuitee