Mercure Charlestown

Hotels
•
Mercure
7.8 (1640 reviews)
109 Madison Drive, Charlestown , Newcastle , AU
+61 2 4943 8899

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Good location
Good food
Cons:
Issues with cleanliness
Dated decor
High restaurant prices

Categories

Cleanliness
7.01
Some reviews mentioned issues with cleanliness, including bugs and mould.
Service
8.48
Staff were frequently described as helpful and friendly.
Location
8.02
Location was generally appreciated, though some mentioned it being a bit out of the way.
Room Quality
7.47
Rooms were clean and comfortable but noted as a bit dated and needing refurbishment.
Amenities
7.5
Some amenities such as the pool need upgrading, but overall decent.
Value for Money
7.96
Good value for larger meals but some felt the restaurant was expensive.
Food and Beverage
8.01
Food received positive comments, but some need for improvement was noted.
Overall Experience
7.98
Positive experiences overall, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:44

Property Description

Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.

Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.

Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

7.8
Based on 1640 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.02
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 7.98
J
Jacqueline • family_with_children • au
6
2026-10-31 • via Nuitee
J
Justene • couple • au
4
Friendly efficient service let down by room condition.
Pros:

Room size was good. Location was convenient.

Cons:

bathroom is in desperate need of restoration. Wood is rotting around base of door. Cracked floor tiles. Bath / shower combo is outdated. Sliding door jammed. Does not meet expectations of a four star facility especially when compared to the Apollo around the corner

2026-10-28 • via Nuitee
C
Colin • couple • au
9
2026-10-27 • via Nuitee
D
David • extended_group • au
10
Nice and quiet room. Friendly staff.
Pros:

Location was central to our needs.

Cons:

There was nothing I didn’t like.

2026-10-25 • via Nuitee
T
Tanja • couple • au
8
Pros:

Comfy bed
Right near where we needed to be

2026-10-25 • via Nuitee
K
Ken • extended_group • au
8
2026-10-24 • via Nuitee
D
Daniel • couple • au
9
2026-10-22 • via Nuitee
C
Cheryl • couple • au
10
2026-10-19 • via Nuitee
W
Willemien • couple • au
8
We had a great experience.
Pros:

Restaurant at property, short drive to shopping centre and friendly staff.

Cons:

Nothing

2026-10-17 • via Nuitee
S
Stephanie • couple • au
5
2026-10-15 • via Nuitee
C
Christine • family_with_children • au
10
Pros:

This stay we were upgraded to the new king suite and it was spectacular. New and clean. Staff are always so kind, friendly and welcoming.

Cons:

Nothing

2026-10-11 • via Nuitee
R
Roshan • family_with_children • au
10
2026-10-09 • via Nuitee
T
Tania • family_with_children • au
9
Always stay here, very comfortable
Pros:

Lovely restaurant, food was great!

2026-10-09 • via Nuitee
T
Trevor • couple • au
8
2026-10-09 • via Nuitee
L
LlPrinxes • solo_traveller • au
9
A great hotel with everything you need, where hospitality matters
Pros:

Old fashioned customer service is still important here, the staff smile and say hello as you pass, and it's nice to have an actual reception desk with real people welcoming you and proper room service.

2026-10-08 • via Nuitee
B
Bruce • couple • au
7
Ok
Pros:

Restaurant

Cons:

Being locked out on the balcony.

2026-09-19 • via Nuitee
M
martina • solo_traveller • au
1
Pros:

The concierge was friendly found a charger for me and directed me to the washing machine very pleasant and helpful

Cons:

The room was horrible apparently the motel was full so I couldn't be relocated there was someone else's milk in the bar fridge empty food packets in the room I gave these to the room service lady would not recommend

2026-09-18 • via Nuitee
J
Jennifer • solo_traveller • au
10
Pros:

Excellent as always

2026-09-17 • via Nuitee
M
Mary • family_with_children • au
8
Pros:

Location

Cons:

Dated

2026-09-13 • via Nuitee
M
Melanie • solo_traveller • au
7
Pros:

Clean and easy and free parking.

Cons:

Bathroom was very dated.

2026-09-13 • via Nuitee