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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Laundry
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Express check-in/check-out
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Snack bar
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Kid-friendly buffet
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.
Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.
Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!
Please note, there is a 1.4% credit card surcharge when using a credit card.
All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for AUD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location
Bedding cold
Towels small in size
Room was clean and comfortable. Price was not excessive and dinner and breakfast was great
All Good
Staff were friendlya and honest.
Breakfast buffet food was cold even though we arrive at 630am. It was like they forgot to turn the warmers on.
Room was quite big and the bed comfortable.
I felt it was possibly $30 over priced. The shower water pressure was ok but could have been better. Won't stay again.
The room was great, it had a large long desk, bed comfy and we had dinner from the restaurant delivered. It was a great place to stay, and the location was situated near our weekend commitments.
The staff were so polite and kind. I had dinner at the hotel and it was amazing!
Property was worn and needed some upgrades in some parts, but the staff were all friendly and helpful
Some areas needed to be updated or replaced, curtains had stains over and the carpets. Light fixtures were buzzing.
Location to University
Rooms a bit dated and mine needed some general maintenance.
The staff were very friendly and helpful. It was easy to navigate where everything was and the lobby area was quite nice.
The room itself was not great. The furniture was clean but there was mould on the ceiling, lots of wear and tear on the walls and appliances, the tap leaked the entire time. The bathroom light is connected to the fan which was like a jet engine I had to shower in the dark. There is constant noise from the road right outside the room, a light right above your head that blinks all night and there was noise all night from various sections of the room that kept me up all night. I also saw a cockroach in the bathroom and I got incredibly sick during the night and had to vomit there was a worm or something under the toilet seat when I lifted it up. I also felt something crawl across my chest whilst I was trying to sleep but I don’t know what it was.
Comfortable
Clean
Room
Good breakfast
Location and Breakfast
Hallways stairs filthy carpet. It's a tired hotel with great staff.
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