Hotel Riu Papayas - All Inclusive

Hotels
RIU Hotels & Resorts
8.8 (1478 reviews)
Avenida Gran Canaria 22 , Playa del Ingles , es

Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and spacious rooms
Cons:
Inconsistent food quality
Noise issues in the rooms

Categories

Cleanliness
8.38
Many reviews highlighted the cleanliness of the hotel and rooms, although some noted inconsistencies in areas like soundproofing and maintenance.
Service
9.35
Excellent service mentioned across multiple reviews, with staff described as friendly and helpful.
Location
8.89
Convenient location close to the beach and town center received positive feedback.
Room Quality
8.34
Rooms noted as clean and spacious, but some reviewers mentioned issues with soundproofing.
Amenities
8.87
Good amenities including pools and dining options, though some reviewers found the entertainment limited.
Value for Money
8.83
Perceived as good value based on the overall experience, with some room for improvement in food quality.
Food and Beverage
8.38
Food quality praised, with some specific complaints about certain dishes and coffee quality.
Overall Experience
9.35
Overall positive experiences with many returning guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:34

Property Description

Luxurious Accommodation
Hotel Riu Papayas - All Inclusive in Playa del Ingles offers air-conditioned rooms with modern amenities like a flat-screen TV and a private bathroom, ensuring a comfortable stay for guests.

Exciting Facilities
Guests can unwind at the outdoor swimming pool, stay active at the fitness centre, or enjoy a refreshing drink at the bar. The hotel also features a children's playground and a kids' club, perfect for families.

Convenient Location
Located just 1.1 km from Playa del Ingles Beach, Hotel Riu Papayas - All Inclusive is surrounded by popular attractions like Playa de Veril and Yumbo Centre, offering guests a perfect blend of relaxation and entertainment.

Book now for a memorable all-inclusive experience at Hotel Riu Papayas!

Important information:

All guests, including adults, children and babies, must be included when making the reservation to be shown the right rooms and rates. " When booking 5 rooms or more, different policies and additional supplements may apply

Please note: Appropriate dress is required for dinner

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1478 reviews
Cleanliness: 8.38
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.35
Y
Yerael couple es
10
2026-06-17 via Nuitee
M
Meindert solo_traveller nl
10
Prima hotel
Pros:

Het eten en drinken was perfect de kamer ook gewoon goed
Na uitchecken kon je nog heerlijk douchen

Cons:

Niets

2026-06-14 via Nuitee
C
CharlesHighWycombe NONE
10
Excellent hotel
Pros:

Everything about the hotel is good which is why we keep going back for another holiday. Cleanliness is faultless, Rooms are large and food very good. The animators and fitness staff put on lots og activities.

2026-06-13 via Tripadvisor
H
Henry couple es
8
Placentero
Pros:

El servicio

Cons:

La comida

2026-06-13 via Nuitee
T
Tojo56 NONE Newton Abbot, Devon, England
10
Lovely stay
Pros:

This was our second stay at the Papayas, we weren’t disappointed, the staff are the hotels greatest asset, they are all very welcoming, polite and helpful. The food was really good , drinks were good especially the calypso coffee. Would say my only disappointment was the entertainment , some nights it was amazing with the acrobat teams other nights it was very repetitive, but wouldn’t stop me going back. Great holiday for couples and families.

2026-06-10 via Tripadvisor
S
Sssstteevve NONE Elgin, Moray, Scotland
10
Great resort
Pros:

Third time at this resort, everything as you would expect from a 4.5 star resort. Always plenty of loungers available throughout the day, room spotless, food quality and variety very good.

2026-06-10 via Tripadvisor
G
Gabriela family_with_children ro
1
2026-06-10 via Nuitee
K
K1267MSdonnam Couples
10
Chilled holiday 😎
Pros:

The hotel is lovely from the staff reception, bar, restaurant, chefs and house keepers they were all attentive n happy blooming hard workers. Shout out to the chef who kept cooking the fish they were cooked to perfection. The entertainment guys were full of beans 24/7 great bunch you have there. The rock show was fantastic 🤘take a bow 👏.Hotel was immaculate.
Only 1 slight criticism the food was quite repetitive, I love chicken and fish. My partner doesn't like fish or pork and the 1 day there was 4 different porks, and not much else he fancied so he had pasta. But overall we really enjoyed so thankyou for making our holiday chilled

2026-06-08 via Tripadvisor
P
Paula Nayara couple es
6
Muy caro para lo que realmente es.
Pros:

La habitación y la piscina

Cons:

Pague por estar el fin de semana de viernes a domingo, sin embargo el precio que pagué me parece elevado, hice el check out (a las 12:00) hasta cuando te dejaban, y no me dejaron pasar el día en la piscina (si así lo quería tenía que pagar 50€ más por persona) , o sea en realidad me di cuenta que había pagado dos días del alojamiento y no tres. La comida siempre era la misma variaba muy muy poco, entonces el precio me parece bastante caro y elevado para el poco tiempo que estuvimos.
Deberían al menos dejarte pasar lo que queda de día en la piscina por los tres días que pague.

2026-06-08 via Nuitee
T
Teresa couple es
8
2026-06-08 via Nuitee
V
Vicki0903 NONE
10
Excellent hotel Amazing Staff would 💯 recommend
Pros:

Excellent hotel Amazing Staff would 💯 recommend it for couples and family holiday food was amazing animation team were great

2026-06-07 via Tripadvisor
J
Jacob couple es
10
2026-06-07 via Nuitee
J
Jorge solo_traveller es
9
Personal de 10
Pros:

El personal del hotel es muy amable, así como el equipo de animación, siempre muy pendientes de los huéspedes.

Cons:

La calidad de los restaurantes temáticos no es demasiado alta.

2026-06-07 via Nuitee
L
linda2107 NONE Chester, Cheshire, England
10
Another great stay at Riu Papayas
Pros:

service was impeccable from choice of room, pool service and food. Spotlessly clean. All staff were friendle and helpful. I have been to Riu hotels and find them all of the same quality and excelent service, will have no hesitation of booking another holiday at the Papayas or any other Riu hotel.
Tahnk you for another amazinf holiday.

2026-06-06 via Tripadvisor
N
nicolaM8430DA NONE Cardiff, South Wales, Wales
10
GREAT HOTEL ...
Pros:

Food choice was fantastic to the point we didnt eat out ! Asian Restaurant on site food was incredible....Hotel very clean...staff cannot do enough for you ... fresh towels for pool and room every day

2026-06-06 via Tripadvisor
M
marieapril1965 NONE Coventry, West Midlands, England
8
Lovely 2nd visit
Pros:

Lovely hotel. Great staff. Mini bus to beach. White night and neon night. No extra charge towel/safe

2026-06-03 via Tripadvisor
M
MShaz4 NONE Merthyr Tydfil, Merthyr Tydfil County, South Wales, Wales
10
Excellent 😁
Pros:

Absolutely wonderful hotel . Everyone of the staff were friendly and hard working .
The entertainment team were wonderful and so professional. The restaurant team work so hard to give the most amazing food with lots of choice . I would recommend this hotel . This is our second stay and will be back thank for a lovely holiday 😁

2026-06-02 via Tripadvisor
L
Lidia Ester couple es
6
2026-06-02 via Nuitee
D
David family_with_children gb
7
ok
Pros:

The breakfast bacon was uncooked on several occassions

Cons:

As we are an 80 year old couple it would have been nice to be closer than the end rooms on the building we found this very stressful

2026-06-02 via Nuitee
P
paulmF8150AY Family
6
Mixed Thoughts
Pros:

Returned a few weeks ago with mixed feelings , not quite what we expected for a RUI , the evening entertainment was pretty dire where the acts wouldnt get a gig in a working mans club , the place is huge and have only 2 seated bar areas so you have to down early to get a seat , there is no inside bar area either so if its raining or turning chilly a night as it was some nights your stuck. On the upside the food was plenty full and of a good standard , The Chinese themed restaurant is worth a visit if you can get booked in. The reception staff are very helpful as we had issues with the safe and our key card not working on a few occasions and was dealt with very promptly. Getting a sun bed was no problem we managed to get the same spot for the whole week with no silly get up times . Entertainment team were always working hard to keep people entertained if you wanted to be , Cant comment on the white party as didnt make it due to travel times but looks like plenty form the hotel did go . Relaxing atmosphere all week , would I return probably not although it was a nice relaxing week . If you go out of the hotel turn right about a 2 minute walk there is a set of bars on the left what are set back showing all football etc etc the Holland bar is well worth a visit cracking pint of Heineken for 4 euros . Made a few trips to Jumas where loads of shops and bars , ate down there 2 nights , prices same as UK to be honest but a nice change .

2026-06-01 via Tripadvisor