Hotel Riu Papayas - All Inclusive

El hotel impecable
La atención maravillosa
La comida riquísima
Fue un placer ir y disfrutar de las instalaciones

En general el hotel está fenomenal, dentro de que es grande, se siente acogedor y todo esta muy "a mano" en sus instalaciones. No tienes la sensación de estar en un hotel excesivamente masificado como puede ocurrir en otros todo incluido, de hecho, no sueles tener ni tan siquiera problemas a la hora de encontrar por ej. una hamaca o sitio en cualquiera de las terrazas para tomar algo o comer/cenar. Las intalaciones comunes (zona de escenario, restaurantes, recepción...) están impecables, se ven muy nuevas.

Destacaría igualmente su buffet: bastante variedad, buena calidad y mucha cantidad de comida. Tiene dos restaurantes temáticos bajo reserva que también están muy bien. Nos sorprendió especialmente el español, donde puedes incluso elegir el plato principal a la carta.

El personal es encantador, todo el mundo es increiblemente amable, destacando especialmente al equipo de animación: el gran trabajo que hacen en todas las actividades y shows, y sobre todo su trato con los más pequeños, que les cogen muchisimo cariño durante los días de estancia.

El personal,el servicio fenomenal

This was named as a TUI platinum 4 star hotel so had understandably high expectations. While in the main the hotel was good, there were some areas that let it down.

Firstly the good, the staff were all very good all over the hotel from room cleaning to bar, the buffer and reception, all extremely helpful. There were plenty of sun beds but it did depend if you were up early enough to get the best spots, I would say probably around d 6-30am or get the early sun. The 2 litre bottles of water freely available to put in the room in your fridge were very handy. There was a very wide choice of food available so no matter how picky and fussy you are there should be something available for you. The daytime entertainment was plenty although pretty much the same thing most days like aqua aerobics and bingo with some variations on some things.

The areas that could be improved on are that the cocktails either came from an automated machine or from a readymade mix so difficult to tell if there was any alcohol in them. They were also served in very small plastic glasses. The labelling of the food needs to be much better as my wife has special dietary requirements so couldn’t work out what some of the food was and while she could have asked did not want to have to do this all the time. There is a lot of pork, veal and fish dishes so maybe some more variety could be seen here.The evening entertainment was very limited with a kids disco and then a main show starting around 9pm for about 45 minutes and that was pit apart from a couple of karaoke nights which unless you want to take part or listen to songs in a variety of languages wasn’t great. With no quizzes or game shows the entertainment could be finished before 10pm.

A couple of final points, book the Riu free Friday night party (free but off site) as soon as you check in, we were told by reception staff we could book the following day but when we tried to all the spaces had gone couldn’t go. Also I wouldn’t call the speciality restaurants special ! The Asian one had good food but was still all buffet and the Spanish was a buffet started then served from a choice of mains then a set desert. These do need booking in advance.

Overall an enjoyable stay and while I’d happily go to another Riu hotel, it wouldn’t be this one having also explored the local area.

La piscina

Great stay here was our first time wont be our last on recommendation by friends it didn’t disappoint
Cant fault the hotel or staff
Fairly central for beach and other places to visit usually 10-15 walk
Great bus service just outside hotel
As well as local shops and bars 5 min walk

Just got back from the Riu papayas, we had a nice holiday but I wouldn’t return. The food was nice but felt like there was too much fish every day. The drinks weren’t the best, my kids were looking forward to the slushes but they said they were bad! The pool felt too over crowded for me, lots of sun loungers but everyone is on top of each other, there’s no space

Brilliant hotel! Clean, friendly staff,
Nice food! The only thing that let the hotel down was the Rui staff! Hotel staff were brilliant! Couldn’t ask for more but as for the two Riu staff booking in excursions! Wow! Shockingly rude, unhelpful! I’m actually shocked at how bad the service from them was! I’d avoid them at all costs! Don’t bother booking excursions! When you book you’ll get told the transfers included only to find out on the day, you will need to get yourself there!! Totally miss sold the package! But don’t let this take anything away from the hotel! Brilliant place to stay & very good staff! - Riu I’d get rid of the two reps immediately, joke of a service!

La taille de l’établissement et la propreté

We had a fantastic holiday at the RIU Papayas and would definitely return. The hotel was spotless, and all the staff were so friendly, welcoming and hardworking. The food was excellent with plenty of choice every day, and there was always something different to try.

The pool area was lovely, with plenty of sunbeds, and the entertainment team worked so hard to make everyone feel included. The location was perfect too, with an easy walk to the beach, shops and restaurants.

Our room was clean, comfortable and well looked after throughout our stay. Overall, we had a really relaxing and enjoyable holiday, and the hotel exceeded our expectations. Thank you to everyone at RIU Papayas for making our stay so special – we can’t wait to come back!

Tivemos uma excelente experiência no Hotel Riu Papayas, em Gran Canaria.

A receção foi sempre prestável e atenciosa. Tivemos um pequeno problema com a terceira cama, que não estava preparada no quarto, mas a equipa resolveu tudo rapidamente e sem medir esforços para garantir que ficássemos confortáveis.

O quarto esteve sempre muito limpo, e as camas eram bastante confortáveis.

As refeições foram simplesmente maravilhosas! Muita variedade, excelente qualidade e opções diferentes em todas as refeições. As bebidas e os cocktails também eram muito bons.

Um destaque especial para a equipa de animação, que está de parabéns! Passam o dia a interagir com os hóspedes, sempre com muita energia e simpatia, criando atividades e procurando manter todos entretidos.

Foram 5 dias de muito descanso, diversão e bons momentos. Saímos muito satisfeitos com a nossa estadia e com vontade de voltar!

4th time visiting riu papayas, hotel has everything you need, location is good, food and drink as good as every other visit we have had here. Negatives are sunbeds being reserved as early as 4am, restaurant gets very busy and at these times food items go quicker than they are cooked. Room wasnt very clean on arrival and during our stay

Ubicación, instalaciones y limpieza

El servicio de camareros, toallas, limpieza,tenían la habitación hecha a media mañana!!! La recepción, gracias a Bartolo por la habitación y hacernos nuestra estancia muy cómoda, por supuesto ese equipo de animación que es espectacular y sus actuaciones por la noche que son de 10!!!En general instalaciones correctas, muy cómodo,espacios muy bonitos, el trasporte a la playa. El personal muy amable y siempre pendiente del cliente. El Restaurante Olé, muy bueno todo! Han sido unas buenas vacaciones, repetiremos sin duda!

Lo más llamativo de éste hotel es el increíble colectivo de animadores,cuidenlos pq da vida al hotel.