Servatur Waikiki

Hotels
8 (2370 reviews)
Avenida Gran Canaria, 20 , Playa del Ingles , es

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Great food quality
Friendly staff
Cons:
No fridge in room
Maintenance issues
Change of room without explanation

Categories

Cleanliness
7.5
Some issues with cleanliness noted, such as debris on patio.
Service
9
Generally positive feedback on staff and service experience.
Location
8
Good location noted, but some mention of distance from key attractions.
Room Quality
7.5
Issues with room stability and changes without prior notice.
Amenities
7
No fridge in the room and issues with noise from machinery.
Value for Money
8
Mixed feelings due to the condition of facilities despite good dining.
Food and Beverage
9
Food quality was praised highly with a good variety.
Overall Experience
8
Overall satisfaction despite some noted issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:37

Property Description

Modern Hotel with Great Amenities

Convenient Location and Shuttle Service
Located just a 5-minute drive from the beach, Servatur Waikiki offers a free shuttle service for guests. Explore the nearby shopping centre or head to Maspalomas dunes and beach, both just a short drive away.

Comfortable Rooms and Leisure Facilities
Each air-conditioned room features free WiFi, a flat-screen TV, and a private bathroom. Take advantage of the shared outdoor swimming pool, fitness centre, solarium, and basketball court during your stay.

Exceptional Services and Extras
With a 24-hour front desk, currency exchange services, and an on-site restaurant and bar, Servatur Waikiki ensures a hassle-free experience. Arrange for an airport shuttle for convenience. Book now to enjoy a relaxing stay with all these fantastic amenities.

Important information:

Please note that the property does not accept American Express as a payment method.

Bookings for the 24th of December will include a special dinner
Bookings for the 25th of December will include a Gala
Bookings for the 31st of December will include a Gala

The property also offers the TI Plus service for an additional fee. To add this service to your reservation, please contact the property directly. Guests can pay the difference at the hotel.

Please note that all guests, including children, need to provide a valid DNI, NIE, or passport at check-in according to the applicable Spanish regulations (Order INT/321/2021 and Royal Decree 933/2021).Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 2370 reviews
Cleanliness: 7.5
Service: 9
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8
W
Wendy couple es
6
Buena
Pros:

Todo a excepción de la cama

Cons:

No me gustó la cama y almohada

2026-07-25 via Nuitee
P
Pwj family_with_children nl
8
2026-07-25 via Nuitee
J
Jesús family_with_children es
8
2026-07-24 via Nuitee
M
Marian family_with_children es
10
Muy buena estancia para ir con niños!!
Pros:

La animación, las instalaciones y servicios

Cons:

Algunas habitaciones no disponían de nevera ni calentador de agua y el gimnasio era una sauna 😢

2026-07-24 via Nuitee
T
Tanya couple gb
8
This was our second stay. Would go again.
Pros:

Friendly staff. Good pool.

Cons:

Room was a bit noisy. Try to get one looking over pool rather than road.

2026-07-23 via Nuitee
B
Bárbara Carleni family_with_children es
7
Pros:

La comida del hotel esta bastante bien.
La atención de los empleados muy serviciales.
La piscina de niños fabulosa

Cons:

Sin embargo las instalaciones del hotel son viejas y deterioradas, los exteriores se encontraban un poco sucios.
La habitación limpia.
Mi habitación no tenia nevera a pesar de especificar que iba con una niña pequeña.

2026-07-23 via Nuitee
A
A Telma family_with_children pt
10
2026-07-23 via Nuitee
F
Francisco Héctor solo_traveller es
8
2026-07-22 via Nuitee
C
Cruz Martin solo_traveller es
10
Pros:

El servicio, los trabajadores y la calidad de la comida.

2026-07-22 via Nuitee
H
Heredia carmona solo_traveller es
10
2026-07-22 via Nuitee
T
tinahL6988DK Friends getaway
10
1st time staying and won't be the last!
Pros:

I don't normally write reviews but i feel this one is needed.

Just got back from a 6-night trip, and it was my first time staying there, but I gotta say, we had a lovely time!

I'd totally recommend this hotel and would even go back myself.

The pool is awesome—super big and nice. It's got different depths, so everyone can enjoy it.
Plus, there are tons of sun loungers and umbrellas.

Yeah, the rooms are pretty basic and could use a facelift, but the maids do a fantastic job cleaning them.
They're fine for a night's sleep.
Beds were comfy, but they do move and squeak when you roll over.

The food, oh my gosh, the variety they have for each meal is incredible! I'm a picky eater, but I never went hungry once! You're spoiled for choice, and the quality of the food is really good too.

Soft drinks and beers on tap—I dig that.
And the cocktails are delicious, nice and strong 🍹

The location is great; taxis are cheap enough to get to the beach and Yumbo Centre.
There's a local supermarket and shops close by!

The staff are friendly and polite.

Thanks for a great stay.
See ya next year!

2026-07-21 via Tripadvisor
P
Purificación solo_traveller es
8
Pros:

Ubicación.

2026-07-21 via Nuitee
F
Francisco solo_traveller es
6
2026-07-20 via Nuitee
H
Hernández Pérez solo_traveller es
8
Pros:

El buffet

Cons:

Que no había la opción de música disco hasta las 12 como promocionaban.

2026-07-20 via Nuitee
F
Flávia couple pt
10
2026-07-20 via Nuitee
C
Carolina couple es
10
2026-07-19 via Nuitee
B
BEGOÑA family_with_children es
9
2026-07-19 via Nuitee
L
Laurentiu family_with_children ro
8
Ok
Pros:

Nice pool, good breakfast, nice location

Cons:

For "standard" room you dont have fridge...i have to pay 9 euro per day dor fridge...

2026-07-19 via Nuitee
O
Oriol couple es
5
Un lujo poder estar alli pero no encuentro un hotel de 4 estrellas, muy bonito por fuera pero por dentro va mal…
Pros:

La piscina, el personal y la zona de juegos

Cons:

No se podia fumar en el balcon solo tenia dos zonas para fumar, el bufet muy repetitivo todo y habian cucarachas en el suelo del bufet donde comias, las camas eran muy incomodas tenian doble colchon, las almohadas eran demasiado incomodas y se dormia muy mal (no se podia ni hacer bien el amor) la ducha tenia suciedad y se cambiaban las toallas cada 3 dias, el champu/gel tenia olor a fairy y el gimnasio era muy reducido y no se podia hacer casi nada! :(

2026-07-18 via Nuitee
Y
Yury family_with_children es
8
Cómodo por el personal
Pros:

Que el hotel es familiar, he me quedado en el desde la cadena era RIU

Cons:

Pues creo que está algo viejo. En el baño tenía hormigas.
Para ser un 4 estrella y pagar un todo incluido, en lo cual te dejas 912€ entre dos niños de 4 y 5 años y un adulto.
El plato ducha con una mancha rosa súper fea, que no he pagado un apartamento de una llave o yo lo veo así.

2026-07-17 via Nuitee