Lisbon City Hotel by City Hotels

Hotels
8.3 (1126 reviews)
Av. Almirante Reis 49 , Lisbon , pt

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Quick response for requests
Clean room
Friendly staff
Good breakfast
Cons:
Homeless near the hotel
Sewer smell in 2nd floor room
Small room size

Categories

Cleanliness
8.16
Clean room mentioned, but some negative sentiment due to sewer smell in room.
Service
8.63
Staff is described as professional and helpful.
Location
7.67
Located near asylum center which brought some issues with homeless presence.
Room Quality
8.12
Rooms were comfortable, but some complaints about the size and amenities.
Amenities
8.65
Good breakfast and other facilities mentioned positively.
Value for Money
8.11
Standard quality for this hotel tier with moderate complaints.
Food and Beverage
8.66
Breakfast described as good and varied.
Overall Experience
8.43
Positive overall with minor complaints that did not affect the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:01

Property Description

Unique Features & Amenities

  • Anti-allergic floor
  • Lobby with Lisbon landmarks photo walls
  • Individually controlled air conditioning

Convenience & Services

  • 24-hour front desk
  • Rental cars and sightseeing excursions
  • Laundry and babysitting services

Dining Options

  • City Lounge Bar serving alcoholic beverages
  • Daily buffet breakfast

Ready to experience the charm of Lisbon at our urban-design hotel? Book your stay now at Lisbon City Hotel by City Hotels!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children 4 years old stay for € 35 per person per night when using an existing bed.
    People 4 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1126 reviews
Cleanliness: 8.16
Service: 8.63
Location: 7.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.43
R
Rouchelle • solo_traveller • gb
8
2026-06-19 • via Nuitee
S
Sabrine • solo_traveller • ma
10
Pros:

Excellent séjour. Hôtel propre, bien situé et personnel très accueillant. Merci particulièrement à Mamadou pour son aide, sa gentillesse et sa disponibilité.

2026-06-18 • via Nuitee
R
Rios • couple • br
10
muito bom, bem localizado
2026-06-17 • via Nuitee
Вячеслав Шашков • solo_traveller • ua
7
2026-06-16 • via Nuitee
A
Ajith • family_with_children • in
7
The property has very limited staff, and for everything you need to walk to the reception. There is only one lift, and i
Pros:

Location

Cons:

The property has very limited staff and there is only one lift which is not working properly

2026-06-15 • via Nuitee
T
Taline • couple • am
9
2026-06-13 • via Nuitee
G
Gevriye • couple • de
7
Die Ausstattung könnte einen Schliff brauchen, das Preis-Leistungsverhältnis hat nicht gepasst.
Pros:

Sehr freundliches Personal

Cons:

Ausstattung

2026-06-11 • via Nuitee
G
Gabriel • solo_traveller • am
7
2026-06-11 • via Nuitee
A
Agnes • family_with_children • nl
8
2026-06-10 • via Nuitee
O
Olivier • solo_traveller • ch
8
2026-06-09 • via Nuitee
A
Aleksandra • couple • pl
8
Pros:

Hotel ładny, plus za balkony. Ładny widok z okna

Cons:

Śniadania monotematyczne. Dzień w dzień na śniadanie było to samo. Bardzo kiepski wybór. Brak warzyw. I z przykrością muszę stwierdzić, że to co było podane, było słabej jakości.

2026-06-09 • via Nuitee
C
Claudia Aristizabal • solo_traveller • ec
9
Pros:

Era limpio

2026-06-08 • via Nuitee
E
Evelyne • extended_group • fr
10
We stayed in three different hotels in Portugal and this one was the most pleasant and comfortable.
Pros:

I loved the welcome we received upon arrival - the size of the apartment and the terrace - the cleanliness! We almost did not want to go back outside once we arrived because the place was so comfy!

Cons:

All good - can't think of anything negative.

2026-06-08 • via Nuitee
M
Mehdi • couple • de
4
Passable.
Pros:

Good location, room was clean, stuff was also friendly and helpful. The hotel policy to ask for money as a deposit for damage at check-in is a first time for me! There are laws, insurance and regulations for exactly this and other situations.

Cons:

I was asked to provide my credit card numbers at the desk for checkin!! When I refused, they asked me to pay 50€ as “deposit for possible damage” while I literally paid everything in advance on booking.com including the city taxes! I was too tired from my flight and I just paid it, later on after check out, around 2 days later, I got it back as refund.
Its like the first hotel in the world to have to make up a policy for damage, like, there is literally laws, regulations, policy and compliances … and asking me for my credit card WTF … GDPR crying in the corner…why ask me for money when I already paid in Booking.com!!!

2026-06-08 • via Nuitee
M
Martin • family_with_children • sk
9
2026-06-07 • via Nuitee
V
Vagner • solo_traveller • pt
8
Pros:

Simpatia dos empregados, quarto acolhedor sem requinte mas limpo e organizado.

2026-06-07 • via Nuitee
C
Carla Fernández Paz • solo_traveller • cl
8
Ruido exterior
Pros:

El personal, desayuno y limpieza.

Cons:

El entorno del sector y el ruido que se escuchaba, la ventana no insonorizaba nada, se escuchaba todos los autos. Además del metro que pasaba durante todo el día, desde 7am a 11pm.

2026-06-06 • via Nuitee
L
Leonardo • couple • pt
10
2026-06-06 • via Nuitee
Álan • solo_traveller • pt
10
2026-06-06 • via Nuitee
S
Salt0 • solo_traveller • il
8
מלון ראוי לשניה נעימה
Pros:

מלון נקי ומסודר , ארוחת בוקר טובה , הצוות נעים ומסביר פנים.

Cons:

המחיר יקר מעט ביחס למלונות בסביבה באותם תאריכים שלנו

2026-06-03 • via Nuitee