La Isla y el Mar, Hotel Boutique

Hotels
9.1 (970 reviews)
Reina Sofía, 23 , Puerto del Carmen , es

Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues outside
Hard beds
Some amenities need improvement

Categories

Cleanliness
8.49
Room was very clean but there were cleanliness issues outside the room.
Service
9.96
Staff were very friendly and accommodating, providing excellent service.
Location
8.5
Location is decent but requires a walk uphill to the city center.
Room Quality
9.45
Rooms were comfortable and well-equipped, with great views.
Amenities
8.98
Decent amenities, but some areas need improvements.
Value for Money
8.44
Not the best value considering the issues mentioned.
Food and Beverage
8.99
Food quality was generally good, but cocktails were expensive.
Overall Experience
9.96
Overall, a very enjoyable experience, will recommend and return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:18

Property Description

Luxurious Oceanfront Setting
Situated overlooking the Atlantic Ocean, La Isla y el Mar Hotel Boutique offers a luxurious experience with outdoor pools, a poolside bar, and air-conditioned suites just a short walk from Playa Chica Beach.

Relaxation and Wellness
Indulge in the chill-out area with a Balinese Bed, sun loungers, garden, terrace, gym, and Wellness and Beauty Centre. The heated outdoor pool with a dynamic pool, waterfall, and water jets provides the perfect relaxation spot.

Gourmet Dining and Eco-Friendly
Savor international and Canarian cuisine at the à la carte Kentia Gourmet Club and buffet restaurant. The hotel's eco-friendly practices using renewable energies showcase a commitment to sustainability.

Book your stay at La Isla y el Mar Hotel Boutique for a blend of luxury, relaxation, gourmet dining, and eco-consciousness.

Important information:

This property is recommended for adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 970 reviews
Cleanliness: 8.49
Service: 9.96
Location: 8.5
Room Quality: 9.45
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.96
N
Nikoleta extended_group nl
10
2026-07-04 via Nuitee
D
David couple es
10
Inmejorable
Pros:

La limpieza y lo simpático que es el personal.

2026-07-04 via Nuitee
D
David couple ie
10
Best yet we have stayed in
Pros:

Everything

Cons:

Nothing

2026-07-03 via Nuitee
P
Paula couple ie
9
Pros:

Breakfast was so very good, Pool area is lovely, always plenty of room, restaurants were both delicious for dinner, room view was also lovely. Staff were very nice.

2026-07-02 via Nuitee
C
Christian couple de
9
Top !!!
Pros:

Einfach atemberaubend – für uns war dieser Aufenthalt ein absoluter Traum!

Schon beim Betreten des Hotels waren wir begeistert. Die Zimmer sind wunderschön, sehr gepflegt und makellos sauber. Gleiches gilt für die gesamte Hotelanlage und die Pools. Der Ausblick ist einfach fantastisch und sorgt vom ersten Moment an für Urlaubsgefühl.

Ein absolutes Highlight war die Kulinarik. Wer gerade eine Diät macht, sollte sich gut überlegen, hierherzukommen – denn das Essen ist einfach unglaublich. Es gibt eine riesige Auswahl an frisch zubereiteten und hochwertigen Speisen, die uns jeden Tag aufs Neue begeistert haben. Für uns war das Essen auf höchstem Niveau.

Auch das Personal verdient ein großes Lob. Alle Mitarbeiter waren durchweg freundlich, aufmerksam, zuvorkommend und herzlich. Wir haben uns jederzeit willkommen und bestens betreut gefühlt.

Die gesamte Anlage war während unseres Aufenthalts hervorragend gepflegt und überall herrschte eine angenehme Atmosphäre. Man merkt, dass hier großer Wert auf Sauberkeit, Qualität und das Wohlbefinden der Gäste gelegt wird.

Für uns hat hier einfach alles gestimmt – von der Sauberkeit über den Service bis hin zum Essen und der wunderschönen Hotelanlage. Wir haben uns rundum wohlgefühlt und würden jederzeit wiederkommen.

Vielen Dank an das gesamte Team für diesen unvergesslichen Aufenthalt. Bitte macht genauso weiter!

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ – 10 von 10 Sternen!

Cons:

Wenn wir überhaupt einen kleinen Kritikpunkt nennen müssten, dann wäre es der Toaster im Restaurant. Dieser hat morgens und abends beim Benutzen etwas laut gequietscht, vermutlich weil ein bewegliches Teil nicht mehr ganz leichtgängig war. Das ist aber wirklich nur eine Kleinigkeit und hat unseren insgesamt sehr positiven Eindruck des Hotels in keiner Weise beeinträchtigt.

2026-06-29 via Nuitee
K
Kinakiaku solo_traveller gb
9
Pros:

Best location good decoration but maybe add more options for breakfast

Cons:

The staff was keep coming in our room when we won't there and I didn't like that

2026-06-29 via Nuitee
W
Watters solo_traveller ie
9
First but not last stay!!
Pros:

The staff were very friendly and so helpful. They couldn't do enough for you to make sure you were happy.The rooms were spotless and very comfortable with everything you could need. The hotel over all was very clean and well looked after, it had a very luxurious feel to it. The breakfast was excellent, good choices whether you wanted healthy or some indulgence really plenty to choose from. There was fabulous views from the chill out area where you could have something to eat or drink when at the pool. Overall really had an amazing stay at the hotel and will definitely go back.

Cons:

The only thing that was a pain was the up hill walk to the hotel. Now there are buses that do pass it, but it was just a bit of a trek if you were walking. If I was a bit older it would put me off. But it was a good way of walking off all the nice food and drinks consumed on the holiday, you don't feel so bad then!!😁

2026-06-28 via Nuitee
A
AndreR04 solo_traveller pt
9
Pros:

Localização excelente no centro da ilha, perto do aeroporto e junto à povoação.
Hotel bastante calmo, staff muito muito atencioso e em permanente serviço.
Foi excelente!

Cons:

Algumas zonas do quarto necessitam de alguma manutenção e melhoramento

2026-06-28 via Nuitee
R
Roko couple hr
9
2026-06-27 via Nuitee
M
Michelle solo_traveller de
10
2026-06-27 via Nuitee
J
Jean-Marc solo_traveller fr
9
Pros:

L'hôtel d'une manière générale, le petit déjeuner vraiment très bien ainsi que le repas du soir.

Personnel très accueillant et sympathique.

Super propre.

Cons:

La climatisation du restaurant qui est trop froide, un détail facile à corriger.

2026-06-26 via Nuitee
J
James solo_traveller gb
10
2026-06-26 via Nuitee
J
Julian family_with_children gb
8
Great hotel wiht very friendly staff, lovely rooms and great views.
Pros:

Breakfasts were great, our room was really nice - we had a family suite which was perfect for the two of us and our 19 year old daughter. We loved the chill out area slightly away from the pool as it had a lovely sea and harbour view and was quiet and not overlooked. Rooms very spacious and kept very clean and the staff were very friendly and helpful with booking restaurants, taxis etc.

Cons:

It would have been nice to have had a slightly bigger bar area and to have had another choice for evening food apart from their 'posh' restaurant but those are minor points. It's a very nice hotel with great staff and was just what we needed.

2026-06-23 via Nuitee
L
Laura couple ie
9
Pros:

Excellent hotel really gorgeous grounds and pool / sun bed areas
Extremely clean hotel and rooms cleaned daily
Staff were excellent nothing was a problem
Special mention to Leo who made an effort to learn our names, great guy!
It is a short 10 minute walk to to the old town with a hilly walk back to the hotel but we didn’t mind that

Cons:

The spa which I believe is solely owned but based in the hotel could maybe do with a relaxation area after your massage

2026-06-22 via Nuitee
A
AGUILERA -SPAIN- solo_traveller es
10
Es un hotel muy tranquilo, decorado con mucho gusto, el personal es muy amable, destacar a Mario su simpatía y ganas de
Pros:

Mucho, es excelente

Cons:

Nada

2026-06-21 via Nuitee
G
Guillermo couple be
10
Relaxing, comfortable and stress free
Pros:

Restaurant, staff, facilities, location everything was exceptional - and value for money was incredible

Cons:

Honestly, i cant think of anything notable that would have improved our stay

2026-06-20 via Nuitee
D
Doherty solo_traveller ie
10
2026-06-20 via Nuitee
D
Declan solo_traveller ie
10
2026-06-19 via Nuitee
M
MARTA couple es
7
Un 5* limitado, muy enfocado al turismo extranjero
Pros:

La zona de la piscina es muy bonita, con las vistas al mar, a pesar de que hay más distancia al mar de la que apriori parece en las fotos.

El desayuno excelente.

El gimnasio es pequeño pero tiene lo necesario y con máquinas nuevas y bien conservadas.

El hotel está muy limpio

Cons:

Que no tenga, posibilidad de comer más que en el pool bar con una carta muy limitada.

La cena que se da en el restaurante “La Isla” en media pensión, es de una calidad muy por debajo de un hotel de 5 estrellas. La mayor parte de los platos se acompañaban con base de rúcula, y la elaboración era simple.

En el baño eché en falta más productos de aseo en el lavabo, solo tenía jabón de manos, no sé si en todas es igual o solo fue en mi habitación

2026-06-18 via Nuitee
A
Alun couple gb
10
Absolutely fantastic
Pros:

Need an ironboard that is full size, this is the only negative thing I can say about my stay

Cons:

The staff were excellent

2026-06-18 via Nuitee