The Brook Green Hotel

Hotels
•
Young & Co.’s Brewery
8.8 (1352 reviews)
170 Shepherd Bush Road , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Cozy atmosphere
Cleanliness
Cons:
No elevator
Disappointing evening meal

Categories

Cleanliness
8.94
The hotel maintains a high standard of cleanliness.
Service
9.41
The staff were amazing and caring, with a special mention for Giovanni.
Location
8.95
Located in a beautifully renovated old building.
Room Quality
8.4
Rooms are cozy and pleasant, although some are quite small.
Amenities
8.93
Authentic bar downstairs adds to the experience.
Value for Money
8.89
Generally a good value, but weekend rates can be excessive.
Food and Beverage
7.94
Evening meals can be disappointing, with a bland meal reported.
Overall Experience
8.91
Overall a great stay, with fond memories coming back.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Charming Victorian Hotel with Modern Comforts

Located just a short walk from O2 Shepherds Bush Empire, Brook Green Hotel offers a delightful blend of traditional charm and modern amenities.

Comfortable and Well-Equipped Rooms

The stylish bedrooms are equipped with air conditioning, tea/coffee facilities, flat-screen TVs, and private bathrooms.

Cozy Pub and Delicious Dining Options

Guests can savor a full English breakfast each morning and indulge in hearty evening meals in the cozy pub with open fires and a lovely garden terrace.

Experience the perfect mix of comfort and convenience at Brook Green Hotel, ideally situated near Hammersmith Underground Station and popular London attractions. Book your stay now for a memorable experience!

Important information:

Please note that this property does not accept cash payments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.8
Based on 1352 reviews
Cleanliness: 8.94
Service: 9.41
Location: 8.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
N
Nicole • couple • nl
8
Fijne, gezellige pub/hotel om te verblijven!
Pros:

Gezellige en laagdrempelige sfeer. De kamer was schoon en de pub beneden erg sfeervol. Het ontbijt was erg lekker (je kan kiezen van een menukaart en gebruik maken van een ontbijttafel waar je croissantjes, zoete broodjes, boterhammen, yoghurt en fruit kunt pakken). We hebben ook 1 keer gedineerd in de pub, dit beviel ons erg goed! Lekker eten en fijne sfeer om nog na te tafelen met een biertje en een pakje kaarten. Het personeel is erg vriendelijk en behulpzaam.

Cons:

Het enige minpunt van de accommodatie vind ik de douche. De waterdruk was redelijk laag en de temperatuur stond op z’n koudst nog vrij heet.

2026-09-12 • via Nuitee
A
Alice KillerQueen • solo_traveller • it
9
Pros:

Camera pulita, luminosa e spaziosa. Presente una cassa bluetooth per ascoltare musica davvero utile.tende coprenti ottime. Il pub sotto elegante e davvero bello.
Colazione preparata al momento molto buona. Personale giovane, sorridente e disponibile. Moquette dove presente pulita e buon profumo.
Consiglio.

Cons:

Essendo una struttura in un edificio storico non c'è ascensore e avendo una pesante valigia grande l'abbiamo lasciata alla reception (per noi non è stato un problema, abbiamo preferito così piuttosto che portarla su per 2 piani per una sola notte anche perché eravamo organizzati e avevamo tutto il necessario negli zaini!). Però lo indico per chi non potesse fare le scale.

2026-09-10 • via Nuitee
L
Luca • solo_traveller • gb
10
Above my expectations
Pros:

I stayed in Room 10 (2nd floor, facing the street), and honestly, this is one of the best places I've ever stayed.
Every staff member was polite and attentive. The gentleman behind reception offered to help with my bag, in the morning I was greeted by a lovely lady (possibly Dutch or Scandinavian, apologies if I've guessed wrong, I just want everyone to get the credit they deserve!) who was incredibly helpful, and the gentleman who brought out the food was polite/accommodating as well :) The genuine warmth of the staff really added to the stay. And I can't speak for any of the other food they serve but the breakfast I ordered was lovely!!
The room itself was well thought out too, a mini-fridge with plenty of choice, a complimentary Nespresso machine, and apples were a nice touch. The AC was excellent, and soundproofing was impressive: I didn't hear anyone from the floor above (which I normally do in other hotels), and there was no noise at all from the pub downstairs. The street outside could be heard faintly, mainly the odd ambulance, but with earbuds in I didn't wake up during the night — and I say that as someone who's usually quite sensitive to noise.
The bed was really comfortable, and the toiletries were high quality and lovely. There's clearly strong attention to detail here, from the service to the little touches in the room, all designed to make sure guests have a great stay.

Cons:

/

2026-09-06 • via Nuitee
A
Ann • solo_traveller • gb
10
Very comfortable break in London
Pros:

Friendly staff and very good size room which was very comfortable .

Cons:

On a busy road

2026-09-05 • via Nuitee
D
Dariusz • couple • pl
7
Udany
Pros:

Klimat

Cons:

Brak windy oraz słabe ciśnienie wody w prysznicu

2026-09-04 • via Nuitee
P
Paul • couple • gb
9
2026-09-04 • via Nuitee
C
clarke • solo_traveller • ca
8
Pros:

Location was perfect for my trip and the staff were generally friendly and helpful. The food in the pub was delicious and convenient!

Cons:

With no elevator available, it would have been nice to have staff offer to help with bags up the stairs when I checked in.

2026-09-03 • via Nuitee
G
Georgios • couple • gr
9
ΗΤΑΝ ΠΟΛΥ ΚΑΛΗ ΚΑΙ ΘΑ ΜΕΙΝΩ ΚΑΙ ΠΑΛΙ ΟΤΑΝ ΕΠΙΣΚΕΦΤΩ ΤΟ ΛΟΝΔΙΝΟ.
Pros:

H ΤΟΠΟΘΕΣΙΑ ΚΑΙ ΟΙ ΑΝΕΣΕΙΣ ΤΟΥ ΔΩΜΑΤΙΟΥ.

Cons:

ΣΤΗΝ ΤΙΜΗ ΘΑ ΜΠΟΡΟΥΣΕ ΝΑ ΠΕΡΙΛΑΜΒΑΝΕΤΕ ΚΑΙ ΤΟ ΚΟΣΤΟΣ ΤΟΥ ΠΡΩΙΝΟΥ.

2026-09-01 • via Nuitee
G
Georgina • family_with_children • gb
7
Pleasant
Pros:

Lovely room, staff were polite and helpful. The landline in the room didn’t work to connect to reception, and four floors up that wasn’t ideal! The TV didn’t work on arrival but the staff came up to reboot it.

Cons:

Very noisy returning neighbours, not at the control of the staff

2026-08-31 • via Nuitee
W
Will • couple • ie
10
Pros:

The food was delicious especially the Camembert and sour dough

2026-08-30 • via Nuitee
I
Ibrahim • couple • sa
10
A Hidden Gem Near Hammersmith Station – Thanks to James & Barbara!
Pros:

Just a short walk from Hammersmith Station, this place is a real gem. The rooms are big and spotless, cleaned daily, and there's a lovely bar and beer garden downstairs that make it feel like home.
James and Barbara were amazing — kind, attentive, and always ready to help. I can honestly say this was one of my best stays. If you're coming to London, look no further: it's great value and exceeded my expectations in every way. I spent time in the bar and beer garden every day and loved it.
Thanks so much, James and Barbara, for making my stay fabulous!

2026-08-29 • via Nuitee
P
Paul K • couple • gb
9
Great boutique style hotel, converted from an old grand pub with all best features retained.
Pros:

Great location, easy to walk to from Hammersmith station.
The towels and toiletries are the best we've used to date, and that includes 5* hotels around the world.
Good breakfast and fabulous bar area.

Cons:

Only gripe is there is not much room to hang luggage.

2026-08-27 • via Nuitee
R
Rayne • solo_traveller • gb
9
2026-08-20 • via Nuitee
A
Anna • family_with_children • je
10
Pros:

The hotel had a lovely feel, the room was very clean, and the bed was very comfortable. The staff were really helpful and friendly. We really enjoyed our stay here and will definitely book here again

Cons:

I have nothing to say here, everything met our expectations

2026-08-19 • via Nuitee
A
Adrian • couple • gb
7
Clean and comfortable but small double room really is small.
Pros:

Good location and friendly staff Good aircon and toiletries provided nice large towels and clean bathroom. Excellent tea/ coffee selection.

Cons:

Tv didn’t work, lights to bedroom very dim and reading lights did not work independently Room was very small with no drawer space. No slippers or dressing gown as advertised on booking.com. No indication that there were 67 stairs to top floor bedroom. Breakfast was extremely slow and very mediocre when it arrived. Limited choice of cereal and pastries. Croissant was inedible.

2026-08-17 • via Nuitee
V
Vanessa • couple • gb
10
Perfect place to stay for a London break.
Pros:

Lovely friendly staff

2026-08-17 • via Nuitee
R
Richard • solo_traveller • ie
10
We will be back
Pros:

Location and the decor

Cons:

Only criticism wad the size of the room another couple of sq/ft more would have been nice but we knew what we had booked.

2026-08-16 • via Nuitee
E
Eva • family_with_children • de
9
2026-08-16 • via Nuitee
R
Rochelle • couple • us
10
I did not want to leave!
Pros:

The look and feel of the hotel was exceptional! Cozy, comfortable, and clean!

Cons:

No elevator, or lift, as they are called in London; BUT, the staff members were ready and willing to assist with handling luggage with a smile!

2026-08-14 • via Nuitee
D
Diego • family_with_children • it
10
2026-08-12 • via Nuitee